Using hot keys | Nortel Networks NN43119-101 guide

Accessibility Interface

Using hot keys

You can assign keyboard hot keys to access the full range of Call Control window functions and menu options—necessary for using all of the

IP Softphone 2050 features from the Accessibility Interface.

For information about available hot keys, and for adding or removing hot keys, see “Hot keys” on page 27.

Limitations of Accessibility Interface

The following limitations apply to the IP Softphone 2050 for Windows Release 3.3 Accessibility Interface.

•The Graphical External Application Server (GXAS) interface (added in Release 3.1) is not compliant with the accessibility feature.

•Key Expansion Module (KEM) is not supported for accessibility mode.

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Nortel Networks NN43119-101 manual Using hot keys, Limitations of Accessibility Interface

Contents

IP Softphone Page GNU General Public License PreamblePage Page Page No Warranty MAD Revision history Revision history Contents Managing contacts from the CS 1000 Directory Managing IP Softphone 2050 callsIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application Server IP Softphone 2050 menu commands IP Softphone 2050 SettingsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros 113 Accessibility InterfaceConfiguring CS 1000 Directory user preferences Troubleshooting the IP Softphone 2050 131 Contents Features IP Softphone 2050 overview IP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory window I2050.exe application System tray icon and menuExpansion Module Accessibility Interface Select File Settings Theme Select Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP Softphone Call Control window Call Control Window-1100 series theme Call Control Window-Compact theme silver Call Control window elements and functions IP Softphone 2050 components and functions Part 1 IP Softphone 2050 components and functions Part 2 Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Select Hot Keys Hot keysAdding a hot key System tray icon and menu Removing a hot key IP Softphone 2050 Directories Local Directory CS 1000 Directory Opening a Local Directory from the Call Control windowPersonal Directory On the menu, select View Local Directory Callers List Redial List Opening CS 1000 Directory features Password Administration Application Server Administration Installing and setting up the IP Softphone System requirementsSupported operating systems Nortel USB Audio Kit Installing the IP Softphone Client Licensing Managing contacts from the Local Directory Adding contacts to a Local Directory Select File Properties Editing contacts in the Local DirectoryDeleting contacts from the Local Directory Select Edit Find Contact Finding contacts in the Local DirectorySelect Edit Delete Click Find Now Filtering a Local DirectoryDialing from the Local Directory Managing Groups in the Shortcut Bar Select Add New GroupSelect Remove Group Select Rename Group Select File Properties Click Properties Using the Properties dialog boxSelect Edit New Contact Properties Settings tab Linking to external directoriesProperties General tab Properties Details tab Linking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local Directory Managing contacts from the Local Directory Select Personal Directory Add. a text editor starts Managing contacts from the CS 1000 DirectoryAdding contacts to the Personal Directory Editing CS 1000 Directory contacts Making temporary edits to contacts Dialing from the Personal Directory Deleting CS 1000 Directory contactsFinding CS 1000 Directory contacts Dialing from the Redial List Dialing from the Callers ListSelect Redial List Select Callers List Select Keys Answer Managing IP Softphone 2050 callsMaking telephone calls Answering telephone calls Incoming Call Notification Using Record On Demand key Holding and retrieving telephone calls Using Save key Hanging up telephone calls Support for Tapi applications Viewing active status Viewing active status Status Description On Hold Call is on hold IP Softphone 2050 Expansion Module Shows the Expansion Module window Using the Expansion Module Working with GroupsSelect View Expansion Module. The EM window opens Select Add Group Select Remove Group Configuring the Gxas plugin IP Softphone 2050 Graphical External Application ServerStarting the Gxas plugin Selecting a Gxas application Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Hanging up calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterAnswering calls with the USB Headset Adapter Using the Smart Functions menu Muting a call Custom Functions for Smart Functions menu Click Configure Smart FunctionsCustomizing the Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Click New Macro IP Softphone 2050 macrosEntering a macro From the Call Control window, select Keys Macros Deleting a macroPlaying a macro Using the File menu IP Softphone 2050 menu commandsCall Control window menu command Using the Edit menu Using the Keys menu Using the View menu Using the Help menu Using the Change menu Using the Icon menu IP Softphone 2050 Settings Opening the Settings window Using the Settings window Reset button Profiles Creating new profiles Removing profilesModifying profile names Click Modify Name Selecting profiles Exporting profiles Importing profiles Using Dhcp Server Using IP addresses and DNS names Restoring defaults Resetting the connection License Servers Theme Macros Audio Handsfree/Ringing/Paging Device Sound DevicesHeadset or handset device Hardware ID MAC addresses Selecting MAC addresses Echo Cancellation Advanced AudioMicrophone Automatic Gain Control Noise Reduction Select Use a specific port. The dimmed text box activates Listener IPNotifications Select the Show pop-up window in System Tray option button Text ReplacementsSelect Play sound Lamp Sounds Phone number dialog box Accessibility InterfaceKey Type Language Expansion Module Select Launch the Personal Call Recorder application Personal Call RecordingSelect Allow this application to record calls Plantronics USB Bluetooth Headset Setting external lamp controlsUSB Headset Selecting the headset Active Call Manual OverrideHeadset Disconnect Using the backlight Configuring Smart FunctionsMessage Waiting Priority About Display Accessibility InterfaceControl groups Accessibility Interface Menu Navigating Control Groups and Menu CommandsLine and Feature Indicators Navigating Menu Commands Navigating Control groups Using hot keys Limitations of Accessibility Interface Choosing the language Configuring CS 1000 Directory user preferencesClick Services Configuring the date and time Enabling the Call TimerConfiguring Call Log options Select Call Timer On Select Incoming calls Logging all/unanswered incoming callsNew call indication Preferred name match Select Incoming calls Select New call indication Area code setup Name display format Using Password Administration Enabling Password ProtectionSelect Change Protection mode Enable Pwd Protection Select New Password Changing your personal passwordDisable Pwd Protection 112 Overview IP Softphone 2050 DiagnosticsUsing the IP Softphone 2050 diagnostics Using the Diagnostics View menu Troubleshooting IP Softphone Connectivity problemsSymptom Communication server is unreachable Action DescriptionPotential causes Unable to obtain valid license Connection is reinitializing Authorization failed Service denied Unable to connect to Gxas server Audio problems Basic audio operation One-way audio Broken or choppy speechAudio buffering Windows transition effects Windows sound plays from the headset Select Start Control Panel DisplayClear Use transition effects for menus and tool tips Other applications Reset conditions Advanced audio problems due to network performance Select Properties USB Headset problemsHeadset not functioning USB Headset Adapter features appear dimmed Click Device Manager 126 Sound still comes out of my computer speakers Tapi problemsCannot hear audio through headset Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved