Windows sound plays from the headset | Nortel Networks NN43119-101

Troubleshooting the IP Softphone 2050

To reduce the severity of these breaks, turn off the Windows transition effects for menus and tool tips.

To turn off the Windows transition effects:

1.Select Start > Control Panel > Display.

2.Select the Effects tab, (or, in Windows XP, the Effects button on the Appearance tab).

3.Clear Use transition effects for menus and tool tips.

Other applications

Other applications running on your computer, especially CPU-intensive applications or applications that intercept or delay packets (such as firewalls), can cause broken audio.

Multiple Ethernet interfaces on a single PC can sometimes conflict with each other. For example, the IP Softphone 2050 sometimes exhibits intermittent breaks in audio when using docked notebooks that have a Xircom RealPort Cardbus Ethernet 10/100+Modem 56 PC Card (PCMCIA) inserted. In the specific case of this PC card, the problem relates to a version of the Xircom driver. This driver takes CPU cycles even when it is not active and this, in turn, causes IP Softphone 2050 audio to become choppy.

Solutions for this example are:

•Upgrade your Xircom driver.

•Remove the PC card when the notebook is docked.

To upgrade your Xircom driver:

1.Download and install a new PC card driver from the Xircom web site.

2.Follow the installation instructions provided by Xircom. Note: You require administrator privileges on Windows 2000.

Windows sound plays from the headset

Description:

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Nortel Networks NN43119-101 Windows sound plays from the headset, Select Start Control Panel Display, Other applications

Contents

IP Softphone Page GNU General Public License PreamblePage Page Page No Warranty MAD Revision history Revision history Contents IP Softphone 2050 Expansion Module Managing contacts from the CS 1000 DirectoryManaging IP Softphone 2050 calls IP Softphone 2050 Graphical External Application Server IP Softphone 2050 USB Headset Adapter IP Softphone 2050 menu commandsIP Softphone 2050 Settings IP Softphone 2050 macros 113 Accessibility InterfaceConfiguring CS 1000 Directory user preferences Troubleshooting the IP Softphone 2050 131 Contents Features IP Softphone 2050 overview IP Softphone 2050 overview Call Control window Settings windowComponents Local Directory window I2050.exe application System tray icon and menuExpansion Module IP Softphone Call Control window Accessibility InterfaceSelect File Settings Theme Select Accessibility Interface Select Nortel IP Softphone 2050 IP Softphone Call Control window Call Control Window-1100 series theme Call Control Window-Compact theme silver Call Control window elements and functions IP Softphone 2050 components and functions Part 1 IP Softphone 2050 components and functions Part 2 Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Select Hot Keys Hot keysAdding a hot key System tray icon and menu Removing a hot key IP Softphone 2050 Directories Local Directory Personal Directory CS 1000 DirectoryOpening a Local Directory from the Call Control window On the menu, select View Local Directory Callers List Redial List Opening CS 1000 Directory features Password Administration Application Server Administration Supported operating systems Installing and setting up the IP SoftphoneSystem requirements Nortel USB Audio Kit Installing the IP Softphone Client Licensing Managing contacts from the Local Directory Adding contacts to a Local Directory Select File Properties Editing contacts in the Local DirectoryDeleting contacts from the Local Directory Select Edit Find Contact Finding contacts in the Local DirectorySelect Edit Delete Click Find Now Filtering a Local DirectoryDialing from the Local Directory Select Remove Group Managing Groups in the Shortcut BarSelect Add New Group Select Rename Group Select File Properties Click Properties Using the Properties dialog boxSelect Edit New Contact Properties General tab Properties Settings tabLinking to external directories Properties Details tab Linking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local Directory Managing contacts from the Local Directory Select Personal Directory Add. a text editor starts Managing contacts from the CS 1000 DirectoryAdding contacts to the Personal Directory Editing CS 1000 Directory contacts Making temporary edits to contacts Dialing from the Personal Directory Deleting CS 1000 Directory contactsFinding CS 1000 Directory contacts Select Redial List Dialing from the Redial ListDialing from the Callers List Select Callers List Select Keys Answer Managing IP Softphone 2050 callsMaking telephone calls Answering telephone calls Incoming Call Notification Using Record On Demand key Holding and retrieving telephone calls Using Save key Hanging up telephone calls Support for Tapi applications Viewing active status Viewing active status Status Description On Hold Call is on hold IP Softphone 2050 Expansion Module Shows the Expansion Module window Select View Expansion Module. The EM window opens Using the Expansion ModuleWorking with Groups Select Add Group Select Remove Group Starting the Gxas plugin Configuring the Gxas pluginIP Softphone 2050 Graphical External Application Server Selecting a Gxas application Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Hanging up calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterAnswering calls with the USB Headset Adapter Using the Smart Functions menu Muting a call Custom Functions for Smart Functions menu Click Configure Smart FunctionsCustomizing the Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Click New Macro IP Softphone 2050 macrosEntering a macro From the Call Control window, select Keys Macros Deleting a macroPlaying a macro Using the File menu IP Softphone 2050 menu commandsCall Control window menu command Using the Edit menu Using the Keys menu Using the View menu Using the Help menu Using the Change menu Using the Icon menu IP Softphone 2050 Settings Opening the Settings window Using the Settings window Reset button Profiles Modifying profile names Creating new profilesRemoving profiles Click Modify Name Selecting profiles Exporting profiles Importing profiles Using Dhcp Server Using IP addresses and DNS names Restoring defaults Resetting the connection License Servers Theme Macros Audio Handsfree/Ringing/Paging Device Sound DevicesHeadset or handset device Hardware ID MAC addresses Selecting MAC addresses Microphone Automatic Gain Control Echo CancellationAdvanced Audio Noise Reduction Select Use a specific port. The dimmed text box activates Listener IPNotifications Select the Show pop-up window in System Tray option button Text ReplacementsSelect Play sound Lamp Sounds Phone number dialog box Accessibility InterfaceKey Type Language Expansion Module Select Launch the Personal Call Recorder application Personal Call RecordingSelect Allow this application to record calls USB Headset Plantronics USB Bluetooth HeadsetSetting external lamp controls Selecting the headset Active Call Manual OverrideHeadset Disconnect Message Waiting Using the backlightConfiguring Smart Functions Priority About Display Accessibility InterfaceControl groups Line and Feature Accessibility Interface MenuNavigating Control Groups and Menu Commands Indicators Navigating Menu Commands Navigating Control groups Using hot keys Limitations of Accessibility Interface Choosing the language Configuring CS 1000 Directory user preferencesClick Services Configuring Call Log options Configuring the date and timeEnabling the Call Timer Select Call Timer On Select Incoming calls Logging all/unanswered incoming callsNew call indication Preferred name match Select Incoming calls Select New call indication Area code setup Name display format Select Change Protection mode Using Password AdministrationEnabling Password Protection Enable Pwd Protection Select New Password Changing your personal passwordDisable Pwd Protection 112 Overview IP Softphone 2050 DiagnosticsUsing the IP Softphone 2050 diagnostics Using the Diagnostics View menu Symptom Troubleshooting IP SoftphoneConnectivity problems Communication server is unreachable Action DescriptionPotential causes Unable to obtain valid license Connection is reinitializing Authorization failed Service denied Unable to connect to Gxas server Audio problems Basic audio operation Audio buffering One-way audioBroken or choppy speech Windows transition effects Clear Use transition effects for menus and tool tips Windows sound plays from the headsetSelect Start Control Panel Display Other applications Reset conditions Advanced audio problems due to network performance Select Properties USB Headset problemsHeadset not functioning USB Headset Adapter features appear dimmed Click Device Manager 126 Sound still comes out of my computer speakers Tapi problemsCannot hear audio through headset Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved