Reset conditions | Nortel Networks NN43119-101 specs

Troubleshooting the IP Softphone 2050

Windows sounds play from your headset instead of your computer speakers, interfering with IP Softphone 2050 audio.

Action:

In some cases, the Windows operating system defaults all the sounds to the new sound device.

To set Windows sounds to play from your computer speakers:

1.Select Start > Control Panel > Sounds, Speech, and Audio Devices.

2.Select Sounds and Audio Device.

3.Select Audio.

4.From the Sound Playback > Default device list, select your computer sound card.

Note: If you do not want to use the Headset Adapter for playback, select another device from the Sound playback > Default device list.

Advanced audio problems due to network performance

If network performance causes audio problems, use the Advanced Audio dialog box in the IP Softphone 2050 Settings window to override your communication server audio values.

For more information about Advanced Audio, see “Advanced Audio” on page 90.

Reset conditions

The IP Softphone 2050 resets when:

•The communication server causes the IP Softphone 2050 to perform a hard reset.

•You change the IP Softphone 2050 theme.

123

Image 123

Nortel Networks NN43119-101 manual Reset conditions, Advanced audio problems due to network performance

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents IP Softphone 2050 Graphical External Application Server Managing contacts from the CS 1000 DirectoryManaging IP Softphone 2050 calls IP Softphone 2050 Expansion Module IP Softphone 2050 macros IP Softphone 2050 menu commandsIP Softphone 2050 Settings IP Softphone 2050 USB Headset Adapter Accessibility Interface Configuring CS 1000 Directory user preferences113 131 Troubleshooting the IP Softphone 2050 Contents IP Softphone 2050 overview Features IP Softphone 2050 overview Local Directory window Settings windowComponents Call Control window System tray icon and menu Expansion ModuleI2050.exe application Select Nortel IP Softphone 2050 IP Softphone Accessibility InterfaceSelect File Settings Theme Select Accessibility Interface IP Softphone Call Control window Call Control Window-1100 series theme Call Control window Call Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functions Mute On or Mute Off IP Softphone 2050 components and functions Part 2 IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keySelect Hot Keys Removing a hot key System tray icon and menu Local Directory IP Softphone 2050 Directories On the menu, select View Local Directory CS 1000 DirectoryOpening a Local Directory from the Call Control window Personal Directory Redial List Callers List Opening CS 1000 Directory features Application Server Administration Password Administration Nortel USB Audio Kit Installing and setting up the IP SoftphoneSystem requirements Supported operating systems Client Licensing Installing the IP Softphone Adding contacts to a Local Directory Managing contacts from the Local Directory Editing contacts in the Local Directory Deleting contacts from the Local DirectorySelect File Properties Finding contacts in the Local Directory Select Edit DeleteSelect Edit Find Contact Filtering a Local Directory Dialing from the Local DirectoryClick Find Now Select Rename Group Managing Groups in the Shortcut BarSelect Add New Group Select Remove Group Using the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Properties Details tab Properties Settings tabLinking to external directories Properties General tab Linking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directory Managing contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contacts Deleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Select Callers List Dialing from the Redial ListDialing from the Callers List Select Redial List Managing IP Softphone 2050 calls Making telephone callsSelect Keys Answer Incoming Call Notification Answering telephone calls Holding and retrieving telephone calls Using Record On Demand key Using Save key Support for Tapi applications Hanging up telephone calls Viewing active status Viewing active status Status Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion Module Select Add Group Using the Expansion ModuleWorking with Groups Select View Expansion Module. The EM window opens Select Remove Group Selecting a Gxas application Configuring the Gxas pluginIP Softphone 2050 Graphical External Application Server Starting the Gxas plugin Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menu Click Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Entering a macroClick New Macro Deleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Keys menu Using the Edit menu Using the Help menu Using the View menu Using the Icon menu Using the Change menu Opening the Settings window IP Softphone 2050 Settings Using the Settings window Profiles Reset button Click Modify Name Creating new profilesRemoving profiles Modifying profile names Exporting profiles Selecting profiles Importing profiles Server Using Dhcp Restoring defaults Using IP addresses and DNS names License Servers Resetting the connection Theme Audio Macros Sound Devices Headset or handset deviceHandsfree/Ringing/Paging Device MAC addresses Hardware ID Selecting MAC addresses Noise Reduction Echo CancellationAdvanced Audio Microphone Automatic Gain Control Listener IP NotificationsSelect Use a specific port. The dimmed text box activates Text Replacements Select Play soundSelect the Show pop-up window in System Tray option button Lamp Sounds Accessibility Interface Key TypePhone number dialog box Expansion Module Language Personal Call Recording Select Allow this application to record callsSelect Launch the Personal Call Recorder application Selecting the headset Plantronics USB Bluetooth HeadsetSetting external lamp controls USB Headset Manual Override Headset DisconnectActive Call Priority Using the backlightConfiguring Smart Functions Message Waiting About Accessibility Interface Control groupsDisplay Indicators Accessibility Interface MenuNavigating Control Groups and Menu Commands Line and Feature Navigating Control groups Navigating Menu Commands Limitations of Accessibility Interface Using hot keys Configuring CS 1000 Directory user preferences Click ServicesChoosing the language Select Call Timer On Configuring the date and timeEnabling the Call Timer Configuring Call Log options Logging all/unanswered incoming calls New call indicationSelect Incoming calls Select Incoming calls Select New call indication Preferred name match Name display format Area code setup Enable Pwd Protection Using Password AdministrationEnabling Password Protection Select Change Protection mode Changing your personal password Disable Pwd ProtectionSelect New Password 112 IP Softphone 2050 Diagnostics Using the IP Softphone 2050 diagnosticsOverview Using the Diagnostics View menu Communication server is unreachable Troubleshooting IP SoftphoneConnectivity problems Symptom Description Potential causesAction Connection is reinitializing Unable to obtain valid license Authorization failed Unable to connect to Gxas server Service denied Basic audio operation Audio problems Windows transition effects One-way audioBroken or choppy speech Audio buffering Other applications Windows sound plays from the headsetSelect Start Control Panel Display Clear Use transition effects for menus and tool tips Advanced audio problems due to network performance Reset conditions USB Headset problems Headset not functioningSelect Properties Click Device Manager USB Headset Adapter features appear dimmed 126 Tapi problems Cannot hear audio through headsetSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved