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Nortel Networks
NN43119-101
manual
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NN43119-101
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136 pages
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Troubleshooting
Install
Password
Restoring defaults
Enabling the Call Timer
Indicators
Warranty
Configuring the Gxas plugin
Audio problems
Reset button
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Contents
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Contents
IP Softphone
Page
GNU General Public License
Preamble
Page
Page
Page
No Warranty
MAD
Revision history
Revision history
Contents
Managing contacts from the CS 1000 Directory
Managing IP Softphone 2050 calls
IP Softphone 2050 Expansion Module
IP Softphone 2050 Graphical External Application Server
IP Softphone 2050 menu commands
IP Softphone 2050 Settings
IP Softphone 2050 USB Headset Adapter
IP Softphone 2050 macros
Configuring CS 1000 Directory user preferences
Accessibility Interface
113
Troubleshooting the IP Softphone 2050
131
Contents
Features
IP Softphone 2050 overview
IP Softphone 2050 overview
Settings window
Components
Call Control window
Local Directory window
Expansion Module
System tray icon and menu
I2050.exe application
Accessibility Interface
Select File Settings Theme Select Accessibility Interface
IP Softphone Call Control window
Select Nortel IP Softphone 2050 IP Softphone
Call Control window
Call Control Window-1100 series theme
Call Control Window-Compact theme silver
Call Control window elements and functions
IP Softphone 2050 components and functions Part 1
IP Softphone 2050 components and functions Part 2
Mute On or Mute Off
IP Softphone 2050 components and functions Part 3
Adding a hot key
Hot keys
Select Hot Keys
System tray icon and menu
Removing a hot key
IP Softphone 2050 Directories
Local Directory
CS 1000 Directory
Opening a Local Directory from the Call Control window
Personal Directory
On the menu, select View Local Directory
Callers List
Redial List
Opening CS 1000 Directory features
Password Administration
Application Server Administration
Installing and setting up the IP Softphone
System requirements
Supported operating systems
Nortel USB Audio Kit
Installing the IP Softphone
Client Licensing
Managing contacts from the Local Directory
Adding contacts to a Local Directory
Deleting contacts from the Local Directory
Editing contacts in the Local Directory
Select File Properties
Select Edit Delete
Finding contacts in the Local Directory
Select Edit Find Contact
Dialing from the Local Directory
Filtering a Local Directory
Click Find Now
Managing Groups in the Shortcut Bar
Select Add New Group
Select Remove Group
Select Rename Group
Select Edit New Contact
Using the Properties dialog box
Select File Properties Click Properties
Properties Settings tab
Linking to external directories
Properties General tab
Properties Details tab
Linking to the Ldap directory
Linking to Outlook
Linking to Windows Address Book directory
Adding external contacts to the Local Directory
Managing contacts from the Local Directory
Adding contacts to the Personal Directory
Managing contacts from the CS 1000 Directory
Select Personal Directory Add. a text editor starts
Editing CS 1000 Directory contacts
Making temporary edits to contacts
Finding CS 1000 Directory contacts
Deleting CS 1000 Directory contacts
Dialing from the Personal Directory
Dialing from the Redial List
Dialing from the Callers List
Select Redial List
Select Callers List
Making telephone calls
Managing IP Softphone 2050 calls
Select Keys Answer
Answering telephone calls
Incoming Call Notification
Using Record On Demand key
Holding and retrieving telephone calls
Using Save key
Hanging up telephone calls
Support for Tapi applications
Viewing active status
Viewing active status
Status Description On Hold Call is on hold
IP Softphone 2050 Expansion Module
Shows the Expansion Module window
Using the Expansion Module
Working with Groups
Select View Expansion Module. The EM window opens
Select Add Group
Select Remove Group
Configuring the Gxas plugin
IP Softphone 2050 Graphical External Application Server
Starting the Gxas plugin
Selecting a Gxas application
Using the session window
IP Softphone 2050 USB Headset Adapter
Click on File Settings USB Headset,
Answering calls with the USB Headset Adapter
Adjusting the volume with the USB Headset Adapter
Hanging up calls with the USB Headset Adapter
Using the Smart Functions menu
Muting a call
Customizing the Smart Functions menu
Click Configure Smart Functions
Custom Functions for Smart Functions menu
IP Softphone 2050 USB Headset Adapter
IP Softphone 2050 USB Headset Adapter
Entering a macro
IP Softphone 2050 macros
Click New Macro
Playing a macro
Deleting a macro
From the Call Control window, select Keys Macros
Call Control window menu command
IP Softphone 2050 menu commands
Using the File menu
Using the Edit menu
Using the Keys menu
Using the View menu
Using the Help menu
Using the Change menu
Using the Icon menu
IP Softphone 2050 Settings
Opening the Settings window
Using the Settings window
Reset button
Profiles
Creating new profiles
Removing profiles
Modifying profile names
Click Modify Name
Selecting profiles
Exporting profiles
Importing profiles
Using Dhcp
Server
Using IP addresses and DNS names
Restoring defaults
Resetting the connection
License Servers
Theme
Macros
Audio
Headset or handset device
Sound Devices
Handsfree/Ringing/Paging Device
Hardware ID
MAC addresses
Selecting MAC addresses
Echo Cancellation
Advanced Audio
Microphone Automatic Gain Control
Noise Reduction
Notifications
Listener IP
Select Use a specific port. The dimmed text box activates
Select Play sound
Text Replacements
Select the Show pop-up window in System Tray option button
Lamp Sounds
Key Type
Accessibility Interface
Phone number dialog box
Language
Expansion Module
Select Allow this application to record calls
Personal Call Recording
Select Launch the Personal Call Recorder application
Plantronics USB Bluetooth Headset
Setting external lamp controls
USB Headset
Selecting the headset
Headset Disconnect
Manual Override
Active Call
Using the backlight
Configuring Smart Functions
Message Waiting
Priority
About
Control groups
Accessibility Interface
Display
Accessibility Interface Menu
Navigating Control Groups and Menu Commands
Line and Feature
Indicators
Navigating Menu Commands
Navigating Control groups
Using hot keys
Limitations of Accessibility Interface
Click Services
Configuring CS 1000 Directory user preferences
Choosing the language
Configuring the date and time
Enabling the Call Timer
Configuring Call Log options
Select Call Timer On
New call indication
Logging all/unanswered incoming calls
Select Incoming calls
Preferred name match
Select Incoming calls Select New call indication
Area code setup
Name display format
Using Password Administration
Enabling Password Protection
Select Change Protection mode
Enable Pwd Protection
Disable Pwd Protection
Changing your personal password
Select New Password
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Using the IP Softphone 2050 diagnostics
IP Softphone 2050 Diagnostics
Overview
Using the Diagnostics View menu
Troubleshooting IP Softphone
Connectivity problems
Symptom
Communication server is unreachable
Potential causes
Description
Action
Unable to obtain valid license
Connection is reinitializing
Authorization failed
Service denied
Unable to connect to Gxas server
Audio problems
Basic audio operation
One-way audio
Broken or choppy speech
Audio buffering
Windows transition effects
Windows sound plays from the headset
Select Start Control Panel Display
Clear Use transition effects for menus and tool tips
Other applications
Reset conditions
Advanced audio problems due to network performance
Headset not functioning
USB Headset problems
Select Properties
USB Headset Adapter features appear dimmed
Click Device Manager
126
Cannot hear audio through headset
Tapi problems
Sound still comes out of my computer speakers
Tapi service provider is missing
Select Start Control Panel Phone and Modem Options Advanced
Troubleshooting the IP Softphone 130
Index
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Index 134
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Copyright 2005-2010 Nortel Networks. All Rights Reserved
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