Troubleshooting the IP Softphone 2050
The following sections describe some common errors related to the TAPI feature:
•“Attempting to use TAPI feature when IP Softphone 2050 is not active” on page 128
•“TAPI service provider is missing” on page 128
Attempting to use TAPI feature when IP Softphone 2050 is not active
Description:
An error message appears when trying to place a call from a TAPI application indicating that a resource needed is not available.
Potential causes:
•This is caused when the IP Softphone 2050 is not active when trying to make the call.
Action:
Make sure the IP Softphone 2050 is active before using the feature. If it is running, close the application and restart it. Try your call again. If the error is still not resolved, contact your administrator.
TAPI service provider is missing
Description:
An error message appears when placing a call from a TAPI application indicating that a required line is not installed or is unavailable.
Potential causes:
•The file needed for TAPI service has been removed from the system or is corrupt.
Action:
Verify that the IP Softphone 2050 TAPI Service Provider is in the list of available telephony service providers by doing the following:
128
