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Nortel Networks NN43119-101 manual Troubleshooting the IP Softphone 2050, 131

Models: NN43119-101

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Contents

Troubleshooting the IP Softphone 2050 . . . . . . . . . . . . . . 115

Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Reset conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 USB Headset problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 TAPI problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Index

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Nortel Networks NN43119-101 manual Troubleshooting the IP Softphone 2050, 131

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents IP Softphone 2050 Graphical External Application Server Managing contacts from the CS 1000 DirectoryManaging IP Softphone 2050 calls IP Softphone 2050 Expansion ModuleIP Softphone 2050 macros IP Softphone 2050 menu commandsIP Softphone 2050 Settings IP Softphone 2050 USB Headset AdapterAccessibility Interface Configuring CS 1000 Directory user preferences113 131 Troubleshooting the IP Softphone 2050Contents IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Local Directory window Settings windowComponents Call Control windowSystem tray icon and menu Expansion ModuleI2050.exe application Select Nortel IP Softphone 2050 IP Softphone Accessibility InterfaceSelect File Settings Theme Select Accessibility Interface IP Softphone Call Control windowCall Control Window-1100 series theme Call Control windowCall Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 2IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keySelect Hot Keys Removing a hot key System tray icon and menuLocal Directory IP Softphone 2050 DirectoriesOn the menu, select View Local Directory CS 1000 DirectoryOpening a Local Directory from the Call Control window Personal DirectoryRedial List Callers ListOpening CS 1000 Directory features Application Server Administration Password AdministrationNortel USB Audio Kit Installing and setting up the IP SoftphoneSystem requirements Supported operating systemsClient Licensing Installing the IP SoftphoneAdding contacts to a Local Directory Managing contacts from the Local DirectoryEditing contacts in the Local Directory Deleting contacts from the Local DirectorySelect File Properties Finding contacts in the Local Directory Select Edit DeleteSelect Edit Find Contact Filtering a Local Directory Dialing from the Local DirectoryClick Find Now Select Rename Group Managing Groups in the Shortcut BarSelect Add New Group Select Remove GroupUsing the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Properties Details tab Properties Settings tabLinking to external directories Properties General tabLinking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directoryManaging contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contactsDeleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Select Callers List Dialing from the Redial ListDialing from the Callers List Select Redial ListManaging IP Softphone 2050 calls Making telephone callsSelect Keys Answer Incoming Call Notification Answering telephone callsHolding and retrieving telephone calls Using Record On Demand keyUsing Save key Support for Tapi applications Hanging up telephone callsViewing active status Viewing active statusStatus Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion ModuleSelect Add Group Using the Expansion ModuleWorking with Groups Select View Expansion Module. The EM window opensSelect Remove Group Selecting a Gxas application Configuring the Gxas pluginIP Softphone 2050 Graphical External Application Server Starting the Gxas pluginUsing the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menuClick Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Entering a macroClick New Macro Deleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Keys menu Using the Edit menuUsing the Help menu Using the View menuUsing the Icon menu Using the Change menuOpening the Settings window IP Softphone 2050 SettingsUsing the Settings window Profiles Reset buttonClick Modify Name Creating new profilesRemoving profiles Modifying profile namesExporting profiles Selecting profilesImporting profiles Server Using DhcpRestoring defaults Using IP addresses and DNS namesLicense Servers Resetting the connectionTheme Audio MacrosSound Devices Headset or handset deviceHandsfree/Ringing/Paging Device MAC addresses Hardware IDSelecting MAC addresses Noise Reduction Echo CancellationAdvanced Audio Microphone Automatic Gain ControlListener IP NotificationsSelect Use a specific port. The dimmed text box activates Text Replacements Select Play soundSelect the Show pop-up window in System Tray option button Lamp Sounds Accessibility Interface Key TypePhone number dialog box Expansion Module LanguagePersonal Call Recording Select Allow this application to record callsSelect Launch the Personal Call Recorder application Selecting the headset Plantronics USB Bluetooth HeadsetSetting external lamp controls USB HeadsetManual Override Headset DisconnectActive Call Priority Using the backlightConfiguring Smart Functions Message WaitingAbout Accessibility Interface Control groupsDisplay Indicators Accessibility Interface MenuNavigating Control Groups and Menu Commands Line and FeatureNavigating Control groups Navigating Menu CommandsLimitations of Accessibility Interface Using hot keysConfiguring CS 1000 Directory user preferences Click ServicesChoosing the language Select Call Timer On Configuring the date and timeEnabling the Call Timer Configuring Call Log optionsLogging all/unanswered incoming calls New call indicationSelect Incoming calls Select Incoming calls Select New call indication Preferred name matchName display format Area code setupEnable Pwd Protection Using Password AdministrationEnabling Password Protection Select Change Protection modeChanging your personal password Disable Pwd ProtectionSelect New Password 112 IP Softphone 2050 Diagnostics Using the IP Softphone 2050 diagnosticsOverview Using the Diagnostics View menu Communication server is unreachable Troubleshooting IP SoftphoneConnectivity problems SymptomDescription Potential causesAction Connection is reinitializing Unable to obtain valid licenseAuthorization failed Unable to connect to Gxas server Service deniedBasic audio operation Audio problemsWindows transition effects One-way audioBroken or choppy speech Audio bufferingOther applications Windows sound plays from the headsetSelect Start Control Panel Display Clear Use transition effects for menus and tool tipsAdvanced audio problems due to network performance Reset conditionsUSB Headset problems Headset not functioningSelect Properties Click Device Manager USB Headset Adapter features appear dimmed126 Tapi problems Cannot hear audio through headsetSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved