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Nortel Networks NN43119-101 manual Unable to obtain valid license, Connection is reinitializing

Models: NN43119-101

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Troubleshooting the IP Softphone 2050

Unable to obtain valid license

Symptom:

An error message appears that the license cannot be obtained, is invalid or has expired.

Description:

When the IP 2050 Softphone is launched, an error message appears in the display area indicating that the license server is unreachable or that the existing license code is invalid or has expired.

Potential Causes:

•Possible network connectivity error between the IP Softphone 2050 client and the Licensing Server.

•An invalid license has been entered.

•The license has expired. Upon installation, there is a 30-day evaluation period during which users can evaluate the software. After the 30 day period, a valid license code must be entered or the software will fail to work.

Action:

Network connectivity issues can interfere with access to the License Server. If connectivity is not restored within a reasonable time, report this to your system administrator. If the license code is invalid or has expired, obtain a valid license code from your system administrator.

Connection is reinitializing

Symptom:

The following message appears: “Connection Established. Reinitializing...”

Description:

This message appears after the IP Softphone 2050 establishes a connection and sends a request to the communication server to resume connection. The communication server is expected to reply to this request. Some communication servers direct the IP Softphone 2050 to

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Nortel Networks NN43119-101 manual Unable to obtain valid license, Connection is reinitializing

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents Managing IP Softphone 2050 calls Managing contacts from the CS 1000 DirectoryIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application ServerIP Softphone 2050 Settings IP Softphone 2050 menu commandsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macrosAccessibility Interface Configuring CS 1000 Directory user preferences113 131 Troubleshooting the IP Softphone 2050Contents IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Components Settings windowCall Control window Local Directory windowSystem tray icon and menu Expansion ModuleI2050.exe application Select File Settings Theme Select Accessibility Interface Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP SoftphoneCall Control Window-1100 series theme Call Control windowCall Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 2IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keySelect Hot Keys Removing a hot key System tray icon and menuLocal Directory IP Softphone 2050 DirectoriesOpening a Local Directory from the Call Control window CS 1000 DirectoryPersonal Directory On the menu, select View Local DirectoryRedial List Callers ListOpening CS 1000 Directory features Application Server Administration Password AdministrationSystem requirements Installing and setting up the IP SoftphoneSupported operating systems Nortel USB Audio KitClient Licensing Installing the IP SoftphoneAdding contacts to a Local Directory Managing contacts from the Local DirectoryEditing contacts in the Local Directory Deleting contacts from the Local DirectorySelect File Properties Finding contacts in the Local Directory Select Edit DeleteSelect Edit Find Contact Filtering a Local Directory Dialing from the Local DirectoryClick Find Now Select Add New Group Managing Groups in the Shortcut BarSelect Remove Group Select Rename GroupUsing the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Linking to external directories Properties Settings tabProperties General tab Properties Details tabLinking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directoryManaging contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contactsDeleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Dialing from the Callers List Dialing from the Redial ListSelect Redial List Select Callers ListManaging IP Softphone 2050 calls Making telephone callsSelect Keys Answer Incoming Call Notification Answering telephone callsHolding and retrieving telephone calls Using Record On Demand keyUsing Save key Support for Tapi applications Hanging up telephone callsViewing active status Viewing active statusStatus Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion ModuleWorking with Groups Using the Expansion ModuleSelect View Expansion Module. The EM window opens Select Add GroupSelect Remove Group IP Softphone 2050 Graphical External Application Server Configuring the Gxas pluginStarting the Gxas plugin Selecting a Gxas applicationUsing the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menuClick Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Entering a macroClick New Macro Deleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Keys menu Using the Edit menuUsing the Help menu Using the View menuUsing the Icon menu Using the Change menuOpening the Settings window IP Softphone 2050 SettingsUsing the Settings window Profiles Reset buttonRemoving profiles Creating new profilesModifying profile names Click Modify NameExporting profiles Selecting profilesImporting profiles Server Using DhcpRestoring defaults Using IP addresses and DNS namesLicense Servers Resetting the connectionTheme Audio MacrosSound Devices Headset or handset deviceHandsfree/Ringing/Paging Device MAC addresses Hardware IDSelecting MAC addresses Advanced Audio Echo CancellationMicrophone Automatic Gain Control Noise ReductionListener IP NotificationsSelect Use a specific port. The dimmed text box activates Text Replacements Select Play soundSelect the Show pop-up window in System Tray option button Lamp Sounds Accessibility Interface Key TypePhone number dialog box Expansion Module LanguagePersonal Call Recording Select Allow this application to record callsSelect Launch the Personal Call Recorder application Setting external lamp controls Plantronics USB Bluetooth HeadsetUSB Headset Selecting the headsetManual Override Headset DisconnectActive Call Configuring Smart Functions Using the backlightMessage Waiting PriorityAbout Accessibility Interface Control groupsDisplay Navigating Control Groups and Menu Commands Accessibility Interface MenuLine and Feature IndicatorsNavigating Control groups Navigating Menu CommandsLimitations of Accessibility Interface Using hot keysConfiguring CS 1000 Directory user preferences Click ServicesChoosing the language Enabling the Call Timer Configuring the date and timeConfiguring Call Log options Select Call Timer OnLogging all/unanswered incoming calls New call indicationSelect Incoming calls Select Incoming calls Select New call indication Preferred name matchName display format Area code setupEnabling Password Protection Using Password AdministrationSelect Change Protection mode Enable Pwd ProtectionChanging your personal password Disable Pwd ProtectionSelect New Password 112 IP Softphone 2050 Diagnostics Using the IP Softphone 2050 diagnosticsOverview Using the Diagnostics View menu Connectivity problems Troubleshooting IP SoftphoneSymptom Communication server is unreachableDescription Potential causesAction Connection is reinitializing Unable to obtain valid licenseAuthorization failed Unable to connect to Gxas server Service deniedBasic audio operation Audio problemsBroken or choppy speech One-way audioAudio buffering Windows transition effectsSelect Start Control Panel Display Windows sound plays from the headsetClear Use transition effects for menus and tool tips Other applicationsAdvanced audio problems due to network performance Reset conditionsUSB Headset problems Headset not functioningSelect Properties Click Device Manager USB Headset Adapter features appear dimmed126 Tapi problems Cannot hear audio through headsetSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved