Unable to obtain valid license | Nortel Networks NN43119-101

Troubleshooting the IP Softphone 2050

Unable to obtain valid license

Symptom:

An error message appears that the license cannot be obtained, is invalid or has expired.

Description:

When the IP 2050 Softphone is launched, an error message appears in the display area indicating that the license server is unreachable or that the existing license code is invalid or has expired.

Potential Causes:

•Possible network connectivity error between the IP Softphone 2050 client and the Licensing Server.

•An invalid license has been entered.

•The license has expired. Upon installation, there is a 30-day evaluation period during which users can evaluate the software. After the 30 day period, a valid license code must be entered or the software will fail to work.

Action:

Network connectivity issues can interfere with access to the License Server. If connectivity is not restored within a reasonable time, report this to your system administrator. If the license code is invalid or has expired, obtain a valid license code from your system administrator.

Connection is reinitializing

Symptom:

The following message appears: “Connection Established. Reinitializing...”

Description:

This message appears after the IP Softphone 2050 establishes a connection and sends a request to the communication server to resume connection. The communication server is expected to reply to this request. Some communication servers direct the IP Softphone 2050 to

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Nortel Networks NN43119-101 manual Unable to obtain valid license, Connection is reinitializing

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents Managing IP Softphone 2050 calls Managing contacts from the CS 1000 DirectoryIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application Server IP Softphone 2050 Settings IP Softphone 2050 menu commandsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Accessibility Interface Configuring CS 1000 Directory user preferences113 131 Troubleshooting the IP Softphone 2050 Contents IP Softphone 2050 overview Features IP Softphone 2050 overview Components Settings windowCall Control window Local Directory window System tray icon and menu Expansion ModuleI2050.exe application Select File Settings Theme Select Accessibility Interface Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP Softphone Call Control Window-1100 series theme Call Control window Call Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functions Mute On or Mute Off IP Softphone 2050 components and functions Part 2 IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keySelect Hot Keys Removing a hot key System tray icon and menu Local Directory IP Softphone 2050 Directories Opening a Local Directory from the Call Control window CS 1000 DirectoryPersonal Directory On the menu, select View Local Directory Redial List Callers List Opening CS 1000 Directory features Application Server Administration Password Administration System requirements Installing and setting up the IP SoftphoneSupported operating systems Nortel USB Audio Kit Client Licensing Installing the IP Softphone Adding contacts to a Local Directory Managing contacts from the Local Directory Editing contacts in the Local Directory Deleting contacts from the Local DirectorySelect File Properties Finding contacts in the Local Directory Select Edit DeleteSelect Edit Find Contact Filtering a Local Directory Dialing from the Local DirectoryClick Find Now Select Add New Group Managing Groups in the Shortcut BarSelect Remove Group Select Rename Group Using the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Linking to external directories Properties Settings tabProperties General tab Properties Details tab Linking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directory Managing contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contacts Deleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Dialing from the Callers List Dialing from the Redial ListSelect Redial List Select Callers List Managing IP Softphone 2050 calls Making telephone callsSelect Keys Answer Incoming Call Notification Answering telephone calls Holding and retrieving telephone calls Using Record On Demand key Using Save key Support for Tapi applications Hanging up telephone calls Viewing active status Viewing active status Status Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion Module Working with Groups Using the Expansion ModuleSelect View Expansion Module. The EM window opens Select Add Group Select Remove Group IP Softphone 2050 Graphical External Application Server Configuring the Gxas pluginStarting the Gxas plugin Selecting a Gxas application Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menu Click Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Entering a macroClick New Macro Deleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Keys menu Using the Edit menu Using the Help menu Using the View menu Using the Icon menu Using the Change menu Opening the Settings window IP Softphone 2050 Settings Using the Settings window Profiles Reset button Removing profiles Creating new profilesModifying profile names Click Modify Name Exporting profiles Selecting profiles Importing profiles Server Using Dhcp Restoring defaults Using IP addresses and DNS names License Servers Resetting the connection Theme Audio Macros Sound Devices Headset or handset deviceHandsfree/Ringing/Paging Device MAC addresses Hardware ID Selecting MAC addresses Advanced Audio Echo CancellationMicrophone Automatic Gain Control Noise Reduction Listener IP NotificationsSelect Use a specific port. The dimmed text box activates Text Replacements Select Play soundSelect the Show pop-up window in System Tray option button Lamp Sounds Accessibility Interface Key TypePhone number dialog box Expansion Module Language Personal Call Recording Select Allow this application to record callsSelect Launch the Personal Call Recorder application Setting external lamp controls Plantronics USB Bluetooth HeadsetUSB Headset Selecting the headset Manual Override Headset DisconnectActive Call Configuring Smart Functions Using the backlightMessage Waiting Priority About Accessibility Interface Control groupsDisplay Navigating Control Groups and Menu Commands Accessibility Interface MenuLine and Feature Indicators Navigating Control groups Navigating Menu Commands Limitations of Accessibility Interface Using hot keys Configuring CS 1000 Directory user preferences Click ServicesChoosing the language Enabling the Call Timer Configuring the date and timeConfiguring Call Log options Select Call Timer On Logging all/unanswered incoming calls New call indicationSelect Incoming calls Select Incoming calls Select New call indication Preferred name match Name display format Area code setup Enabling Password Protection Using Password AdministrationSelect Change Protection mode Enable Pwd Protection Changing your personal password Disable Pwd ProtectionSelect New Password 112 IP Softphone 2050 Diagnostics Using the IP Softphone 2050 diagnosticsOverview Using the Diagnostics View menu Connectivity problems Troubleshooting IP SoftphoneSymptom Communication server is unreachable Description Potential causesAction Connection is reinitializing Unable to obtain valid license Authorization failed Unable to connect to Gxas server Service denied Basic audio operation Audio problems Broken or choppy speech One-way audioAudio buffering Windows transition effects Select Start Control Panel Display Windows sound plays from the headsetClear Use transition effects for menus and tool tips Other applications Advanced audio problems due to network performance Reset conditions USB Headset problems Headset not functioningSelect Properties Click Device Manager USB Headset Adapter features appear dimmed 126 Tapi problems Cannot hear audio through headsetSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved