Manuals / Nortel Networks / Communications / IP Phone

Nortel Networks NN43119-101 manual Unable to connect to Gxas server, Service denied

Models: NN43119-101

1 136

Download 136 pages 43.5 Kb

Page 119

Troubleshooting the IP Softphone 2050

Unable to retrieve communication server parameters from DHCP server

Symptom:

The following message appears:“DHCP server is not available”.

Description:

A connection with the DHCP server cannot be established.

Potential causes:

•Network down

•DHCP server configuration error

Action:

Contact your system administrator.

Unable to connect to GXAS server

Symptom:

A message appears that connection to the GXAS server has failed.

Description:

A connection to the GXAS server cannot be established.

Potential causes:

•Network down

•GXAS server configuration error

•DHCP server configuration error

Action:

Contact your system administrator.

Service denied

Symptom:

119

Image 119

Nortel Networks NN43119-101 manual Unable to connect to Gxas server, Service denied

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents IP Softphone 2050 Graphical External Application Server Managing contacts from the CS 1000 DirectoryManaging IP Softphone 2050 calls IP Softphone 2050 Expansion ModuleIP Softphone 2050 macros IP Softphone 2050 menu commandsIP Softphone 2050 Settings IP Softphone 2050 USB Headset Adapter113 Accessibility InterfaceConfiguring CS 1000 Directory user preferences 131 Troubleshooting the IP Softphone 2050Contents IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Local Directory window Settings windowComponents Call Control windowI2050.exe application System tray icon and menuExpansion Module Select Nortel IP Softphone 2050 IP Softphone Accessibility InterfaceSelect File Settings Theme Select Accessibility Interface IP Softphone Call Control windowCall Control Window-1100 series theme Call Control windowCall Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 2IP Softphone 2050 components and functions Part 3 Select Hot Keys Hot keysAdding a hot key Removing a hot key System tray icon and menuLocal Directory IP Softphone 2050 DirectoriesOn the menu, select View Local Directory CS 1000 DirectoryOpening a Local Directory from the Call Control window Personal DirectoryRedial List Callers ListOpening CS 1000 Directory features Application Server Administration Password AdministrationNortel USB Audio Kit Installing and setting up the IP SoftphoneSystem requirements Supported operating systemsClient Licensing Installing the IP SoftphoneAdding contacts to a Local Directory Managing contacts from the Local DirectorySelect File Properties Editing contacts in the Local DirectoryDeleting contacts from the Local Directory Select Edit Find Contact Finding contacts in the Local DirectorySelect Edit Delete Click Find Now Filtering a Local DirectoryDialing from the Local Directory Select Rename Group Managing Groups in the Shortcut BarSelect Add New Group Select Remove GroupSelect File Properties Click Properties Using the Properties dialog boxSelect Edit New Contact Properties Details tab Properties Settings tabLinking to external directories Properties General tabLinking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directoryManaging contacts from the Local Directory Select Personal Directory Add. a text editor starts Managing contacts from the CS 1000 DirectoryAdding contacts to the Personal Directory Making temporary edits to contacts Editing CS 1000 Directory contactsDialing from the Personal Directory Deleting CS 1000 Directory contactsFinding CS 1000 Directory contacts Select Callers List Dialing from the Redial ListDialing from the Callers List Select Redial ListSelect Keys Answer Managing IP Softphone 2050 callsMaking telephone calls Incoming Call Notification Answering telephone callsHolding and retrieving telephone calls Using Record On Demand keyUsing Save key Support for Tapi applications Hanging up telephone callsViewing active status Viewing active statusStatus Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion ModuleSelect Add Group Using the Expansion ModuleWorking with Groups Select View Expansion Module. The EM window opensSelect Remove Group Selecting a Gxas application Configuring the Gxas pluginIP Softphone 2050 Graphical External Application Server Starting the Gxas pluginUsing the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Hanging up calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterAnswering calls with the USB Headset Adapter Muting a call Using the Smart Functions menuCustom Functions for Smart Functions menu Click Configure Smart FunctionsCustomizing the Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Click New Macro IP Softphone 2050 macrosEntering a macro From the Call Control window, select Keys Macros Deleting a macroPlaying a macro Using the File menu IP Softphone 2050 menu commandsCall Control window menu command Using the Keys menu Using the Edit menuUsing the Help menu Using the View menuUsing the Icon menu Using the Change menuOpening the Settings window IP Softphone 2050 SettingsUsing the Settings window Profiles Reset buttonClick Modify Name Creating new profilesRemoving profiles Modifying profile namesExporting profiles Selecting profilesImporting profiles Server Using DhcpRestoring defaults Using IP addresses and DNS namesLicense Servers Resetting the connectionTheme Audio MacrosHandsfree/Ringing/Paging Device Sound DevicesHeadset or handset device MAC addresses Hardware IDSelecting MAC addresses Noise Reduction Echo CancellationAdvanced Audio Microphone Automatic Gain ControlSelect Use a specific port. The dimmed text box activates Listener IPNotifications Select the Show pop-up window in System Tray option button Text ReplacementsSelect Play sound Lamp Sounds Phone number dialog box Accessibility InterfaceKey Type Expansion Module LanguageSelect Launch the Personal Call Recorder application Personal Call RecordingSelect Allow this application to record calls Selecting the headset Plantronics USB Bluetooth HeadsetSetting external lamp controls USB HeadsetActive Call Manual OverrideHeadset Disconnect Priority Using the backlightConfiguring Smart Functions Message WaitingAbout Display Accessibility InterfaceControl groups Indicators Accessibility Interface MenuNavigating Control Groups and Menu Commands Line and FeatureNavigating Control groups Navigating Menu CommandsLimitations of Accessibility Interface Using hot keysChoosing the language Configuring CS 1000 Directory user preferencesClick Services Select Call Timer On Configuring the date and timeEnabling the Call Timer Configuring Call Log optionsSelect Incoming calls Logging all/unanswered incoming callsNew call indication Select Incoming calls Select New call indication Preferred name matchName display format Area code setupEnable Pwd Protection Using Password AdministrationEnabling Password Protection Select Change Protection modeSelect New Password Changing your personal passwordDisable Pwd Protection 112 Overview IP Softphone 2050 DiagnosticsUsing the IP Softphone 2050 diagnostics Using the Diagnostics View menu Communication server is unreachable Troubleshooting IP SoftphoneConnectivity problems SymptomAction DescriptionPotential causes Connection is reinitializing Unable to obtain valid licenseAuthorization failed Unable to connect to Gxas server Service deniedBasic audio operation Audio problemsWindows transition effects One-way audioBroken or choppy speech Audio bufferingOther applications Windows sound plays from the headsetSelect Start Control Panel Display Clear Use transition effects for menus and tool tipsAdvanced audio problems due to network performance Reset conditionsSelect Properties USB Headset problemsHeadset not functioning Click Device Manager USB Headset Adapter features appear dimmed126 Sound still comes out of my computer speakers Tapi problemsCannot hear audio through headset Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved