Personal Call Recording | Nortel Networks NN43119-101 instruction

IP Softphone 2050 Settings

—Keys can be annotated to show user-defined information, such as a particular name or department.

•Restore settings back to defaults.

For information on using the Expansion Module, see “IP Softphone 2050 Expansion Module” on page 58.

Personal Call Recording

To use Personal Call Recording, a call-recording application provided by Algo Solutions must be installed. Use the Personal Call Recording dialog box to:

•Let the IP Softphone 2050 record calls.

•Launch the Personal Call Recording application.

•Display a warning message when call recording is enabled.

Information about the third party application shows in the following fields:

•Application displays the name of the third party application.

•Version displays the current version number of the application.

•Vendor displays the vendor name of the application.

•Path displays the directory and file name where the third party application resides on your computer.

To allow the IP Softphone 2050 to record calls:

1.Select Allow this application to record calls.

2.Click OK or Apply.

To launch the call recording application on startup:

1.Select Launch the Personal Call Recorder application.

2.Click OK or Apply.

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Nortel Networks NN43119-101 manual Personal Call Recording, Select Allow this application to record calls

Contents

IP Softphone Page GNU General Public License PreamblePage Page Page No Warranty MAD Revision history Revision history Contents Managing contacts from the CS 1000 Directory Managing IP Softphone 2050 callsIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application Server IP Softphone 2050 menu commands IP Softphone 2050 SettingsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Accessibility Interface Configuring CS 1000 Directory user preferences113 Troubleshooting the IP Softphone 2050 131 Contents Features IP Softphone 2050 overview IP Softphone 2050 overview Settings window ComponentsCall Control window Local Directory window System tray icon and menu Expansion ModuleI2050.exe application Accessibility Interface Select File Settings Theme Select Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP Softphone Call Control window Call Control Window-1100 series theme Call Control Window-Compact theme silver Call Control window elements and functions IP Softphone 2050 components and functions Part 1 IP Softphone 2050 components and functions Part 2 Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keySelect Hot Keys System tray icon and menu Removing a hot key IP Softphone 2050 Directories Local Directory CS 1000 Directory Opening a Local Directory from the Call Control windowPersonal Directory On the menu, select View Local Directory Callers List Redial List Opening CS 1000 Directory features Password Administration Application Server Administration Installing and setting up the IP Softphone System requirementsSupported operating systems Nortel USB Audio Kit Installing the IP Softphone Client Licensing Managing contacts from the Local Directory Adding contacts to a Local Directory Editing contacts in the Local Directory Deleting contacts from the Local DirectorySelect File Properties Finding contacts in the Local Directory Select Edit DeleteSelect Edit Find Contact Filtering a Local Directory Dialing from the Local DirectoryClick Find Now Managing Groups in the Shortcut Bar Select Add New GroupSelect Remove Group Select Rename Group Using the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Properties Settings tab Linking to external directoriesProperties General tab Properties Details tab Linking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local Directory Managing contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Editing CS 1000 Directory contacts Making temporary edits to contacts Deleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Dialing from the Redial List Dialing from the Callers ListSelect Redial List Select Callers List Managing IP Softphone 2050 calls Making telephone callsSelect Keys Answer Answering telephone calls Incoming Call Notification Using Record On Demand key Holding and retrieving telephone calls Using Save key Hanging up telephone calls Support for Tapi applications Viewing active status Viewing active status Status Description On Hold Call is on hold IP Softphone 2050 Expansion Module Shows the Expansion Module window Using the Expansion Module Working with GroupsSelect View Expansion Module. The EM window opens Select Add Group Select Remove Group Configuring the Gxas plugin IP Softphone 2050 Graphical External Application ServerStarting the Gxas plugin Selecting a Gxas application Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Using the Smart Functions menu Muting a call Click Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Entering a macroClick New Macro Deleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Edit menu Using the Keys menu Using the View menu Using the Help menu Using the Change menu Using the Icon menu IP Softphone 2050 Settings Opening the Settings window Using the Settings window Reset button Profiles Creating new profiles Removing profilesModifying profile names Click Modify Name Selecting profiles Exporting profiles Importing profiles Using Dhcp Server Using IP addresses and DNS names Restoring defaults Resetting the connection License Servers Theme Macros Audio Sound Devices Headset or handset deviceHandsfree/Ringing/Paging Device Hardware ID MAC addresses Selecting MAC addresses Echo Cancellation Advanced AudioMicrophone Automatic Gain Control Noise Reduction Listener IP NotificationsSelect Use a specific port. The dimmed text box activates Text Replacements Select Play soundSelect the Show pop-up window in System Tray option button Lamp Sounds Accessibility Interface Key TypePhone number dialog box Language Expansion Module Personal Call Recording Select Allow this application to record callsSelect Launch the Personal Call Recorder application Plantronics USB Bluetooth Headset Setting external lamp controlsUSB Headset Selecting the headset Manual Override Headset DisconnectActive Call Using the backlight Configuring Smart FunctionsMessage Waiting Priority About Accessibility Interface Control groupsDisplay Accessibility Interface Menu Navigating Control Groups and Menu CommandsLine and Feature Indicators Navigating Menu Commands Navigating Control groups Using hot keys Limitations of Accessibility Interface Configuring CS 1000 Directory user preferences Click ServicesChoosing the language Configuring the date and time Enabling the Call TimerConfiguring Call Log options Select Call Timer On Logging all/unanswered incoming calls New call indicationSelect Incoming calls Preferred name match Select Incoming calls Select New call indication Area code setup Name display format Using Password Administration Enabling Password ProtectionSelect Change Protection mode Enable Pwd Protection Changing your personal password Disable Pwd ProtectionSelect New Password 112 IP Softphone 2050 Diagnostics Using the IP Softphone 2050 diagnosticsOverview Using the Diagnostics View menu Troubleshooting IP Softphone Connectivity problemsSymptom Communication server is unreachable Description Potential causesAction Unable to obtain valid license Connection is reinitializing Authorization failed Service denied Unable to connect to Gxas server Audio problems Basic audio operation One-way audio Broken or choppy speechAudio buffering Windows transition effects Windows sound plays from the headset Select Start Control Panel DisplayClear Use transition effects for menus and tool tips Other applications Reset conditions Advanced audio problems due to network performance USB Headset problems Headset not functioningSelect Properties USB Headset Adapter features appear dimmed Click Device Manager 126 Tapi problems Cannot hear audio through headsetSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved