Click Device Manager | Nortel Networks NN43119-101 manual

Troubleshooting the IP Softphone 2050

a.Select Start.

b.Right-click My Computer.

c.Select Properties.

The System Properties window appears.

d.Select Hardware.

The Hardware dialog tab appears.

e.Click Device Manager.

3.If Universal Serial Bus controllers does not appear in the Device Manager:

— Ensure that USB is enabled in your computer setup menu.

— Check for a BIOS upgrade.

— Contact your computer supplier.

4.Verify that USB Audio Device appears under Sound, video and game controllers in the Windows Device Manager. To open the Device Manager, see step 2.

5.Verify that HID-compliant device and USB Human Interface Device appear under Human Interface Devices in the Windows Device Manager. To open the Device Manager, see step 2.

6.If none of the devices in steps 4 and 5 appear in the Windows Device Manager (and the conditions in steps 1 and 2 are correct), then consult the USB Troubleshooting section in Windows Help.

7.Verify that you have selected USB Audio Device as the microphone and speaker for the Softphone.

USB Headset Adapter features appear dimmed

Symptom:

In the USB Headset dialog box of the IP Softphone 2050 Settings window, all the features appear dimmed.

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Nortel Networks NN43119-101 manual USB Headset Adapter features appear dimmed, Click Device Manager

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents Managing IP Softphone 2050 calls Managing contacts from the CS 1000 DirectoryIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application Server IP Softphone 2050 Settings IP Softphone 2050 menu commandsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros 113 Accessibility InterfaceConfiguring CS 1000 Directory user preferences 131 Troubleshooting the IP Softphone 2050 Contents IP Softphone 2050 overview Features IP Softphone 2050 overview Components Settings windowCall Control window Local Directory window I2050.exe application System tray icon and menuExpansion Module Select File Settings Theme Select Accessibility Interface Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP Softphone Call Control Window-1100 series theme Call Control window Call Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functions Mute On or Mute Off IP Softphone 2050 components and functions Part 2 IP Softphone 2050 components and functions Part 3 Select Hot Keys Hot keysAdding a hot key Removing a hot key System tray icon and menu Local Directory IP Softphone 2050 Directories Opening a Local Directory from the Call Control window CS 1000 DirectoryPersonal Directory On the menu, select View Local Directory Redial List Callers List Opening CS 1000 Directory features Application Server Administration Password Administration System requirements Installing and setting up the IP SoftphoneSupported operating systems Nortel USB Audio Kit Client Licensing Installing the IP Softphone Adding contacts to a Local Directory Managing contacts from the Local Directory Select File Properties Editing contacts in the Local DirectoryDeleting contacts from the Local Directory Select Edit Find Contact Finding contacts in the Local DirectorySelect Edit Delete Click Find Now Filtering a Local DirectoryDialing from the Local Directory Select Add New Group Managing Groups in the Shortcut BarSelect Remove Group Select Rename Group Select File Properties Click Properties Using the Properties dialog boxSelect Edit New Contact Linking to external directories Properties Settings tabProperties General tab Properties Details tab Linking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directory Managing contacts from the Local Directory Select Personal Directory Add. a text editor starts Managing contacts from the CS 1000 DirectoryAdding contacts to the Personal Directory Making temporary edits to contacts Editing CS 1000 Directory contacts Dialing from the Personal Directory Deleting CS 1000 Directory contactsFinding CS 1000 Directory contacts Dialing from the Callers List Dialing from the Redial ListSelect Redial List Select Callers List Select Keys Answer Managing IP Softphone 2050 callsMaking telephone calls Incoming Call Notification Answering telephone calls Holding and retrieving telephone calls Using Record On Demand key Using Save key Support for Tapi applications Hanging up telephone calls Viewing active status Viewing active status Status Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion Module Working with Groups Using the Expansion ModuleSelect View Expansion Module. The EM window opens Select Add Group Select Remove Group IP Softphone 2050 Graphical External Application Server Configuring the Gxas pluginStarting the Gxas plugin Selecting a Gxas application Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Hanging up calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterAnswering calls with the USB Headset Adapter Muting a call Using the Smart Functions menu Custom Functions for Smart Functions menu Click Configure Smart FunctionsCustomizing the Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Click New Macro IP Softphone 2050 macrosEntering a macro From the Call Control window, select Keys Macros Deleting a macroPlaying a macro Using the File menu IP Softphone 2050 menu commandsCall Control window menu command Using the Keys menu Using the Edit menu Using the Help menu Using the View menu Using the Icon menu Using the Change menu Opening the Settings window IP Softphone 2050 Settings Using the Settings window Profiles Reset button Removing profiles Creating new profilesModifying profile names Click Modify Name Exporting profiles Selecting profiles Importing profiles Server Using Dhcp Restoring defaults Using IP addresses and DNS names License Servers Resetting the connection Theme Audio Macros Handsfree/Ringing/Paging Device Sound DevicesHeadset or handset device MAC addresses Hardware ID Selecting MAC addresses Advanced Audio Echo CancellationMicrophone Automatic Gain Control Noise Reduction Select Use a specific port. The dimmed text box activates Listener IPNotifications Select the Show pop-up window in System Tray option button Text ReplacementsSelect Play sound Lamp Sounds Phone number dialog box Accessibility InterfaceKey Type Expansion Module Language Select Launch the Personal Call Recorder application Personal Call RecordingSelect Allow this application to record calls Setting external lamp controls Plantronics USB Bluetooth HeadsetUSB Headset Selecting the headset Active Call Manual OverrideHeadset Disconnect Configuring Smart Functions Using the backlightMessage Waiting Priority About Display Accessibility InterfaceControl groups Navigating Control Groups and Menu Commands Accessibility Interface MenuLine and Feature Indicators Navigating Control groups Navigating Menu Commands Limitations of Accessibility Interface Using hot keys Choosing the language Configuring CS 1000 Directory user preferencesClick Services Enabling the Call Timer Configuring the date and timeConfiguring Call Log options Select Call Timer On Select Incoming calls Logging all/unanswered incoming callsNew call indication Select Incoming calls Select New call indication Preferred name match Name display format Area code setup Enabling Password Protection Using Password AdministrationSelect Change Protection mode Enable Pwd Protection Select New Password Changing your personal passwordDisable Pwd Protection 112 Overview IP Softphone 2050 DiagnosticsUsing the IP Softphone 2050 diagnostics Using the Diagnostics View menu Connectivity problems Troubleshooting IP SoftphoneSymptom Communication server is unreachable Action DescriptionPotential causes Connection is reinitializing Unable to obtain valid license Authorization failed Unable to connect to Gxas server Service denied Basic audio operation Audio problems Broken or choppy speech One-way audioAudio buffering Windows transition effects Select Start Control Panel Display Windows sound plays from the headsetClear Use transition effects for menus and tool tips Other applications Advanced audio problems due to network performance Reset conditions Select Properties USB Headset problemsHeadset not functioning Click Device Manager USB Headset Adapter features appear dimmed 126 Sound still comes out of my computer speakers Tapi problemsCannot hear audio through headset Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved