Troubleshooting the IP Softphone 2050
Description:
These messages indicate that the connection with the communication server cannot be established. The IP Softphone 2050 sets a random retry time, after which it attempts to reconnect. This process repeats until the IP Softphone 2050 successfully connects.
The “Connecting...” message appears briefly (or not at all) under the following conditions:
•The communication server is running and reachable.
•The IP Softphone 2050 is directed to the correct IP address.
The “Server unreachable” message appears when the IP Softphone 2050 encounters a problem contacting the communication server.
Potential causes:
•Network down
•Computer not connected to the network
•Invalid communication server settings in the Configuration Utility
•Invalid communication server settings in DHCP configuration
•Communication server down
Action:
•Ping another station on the network.
•Ping the communication server.
•Use the Server dialog box in the Settings window to verify the communication server IP address and port number (for more information, see “Server” on page 82).
•Verify correct configuration of the communication server. Check for the following: an available port, an available license, and for correct security.
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