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Nortel Networks NN43119-101 manual IP Softphone 2050 Diagnostics, Overview

Models: NN43119-101

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IP Softphone 2050 Diagnostics

IP Softphone 2050 Diagnostics

Overview

IP Softphone 2050 diagnostics are accessible from the Help menu and provide information about specific IP Softphone 2050 software, hardware, and networking components. This information is useful to advanced users or support personnel when investigating problems with the application.

Using the IP Softphone 2050 diagnostics

To view the IP Softphone 2050 diagnostics page:

1.Click the Menu button.

2.Select Help > IP Softphone 2050 Diagnostics. The diagnostics page appears.

When the diagnostics page is open, the Nortel logo button provides basic menu functions such as Open, Save as, Print, View, and Zip and Email Diagnostic Files.

There is also a Quick Access Control toolbar with icons representing the Open, Save, Print, Refresh, and Auto-Refresh functions.

To save the current diagnostic page:

1.Click the Menu button in the top left corner of the diagnostics page window.

2.Select Save as.

3.Browse to the location where the file is to be saved.

4.Enter a name for the file.

5.Click Save.

The file is saved as type HTM.

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Nortel Networks NN43119-101 manual IP Softphone 2050 Diagnostics, Overview, Using the IP Softphone 2050 diagnostics

Contents

IP Softphone Page Preamble GNU General Public LicensePage Page Page No Warranty MAD Revision history Revision history Contents Managing IP Softphone 2050 calls Managing contacts from the CS 1000 DirectoryIP Softphone 2050 Expansion Module IP Softphone 2050 Graphical External Application ServerIP Softphone 2050 Settings IP Softphone 2050 menu commandsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros113 Accessibility InterfaceConfiguring CS 1000 Directory user preferences 131 Troubleshooting the IP Softphone 2050Contents IP Softphone 2050 overview FeaturesIP Softphone 2050 overview Components Settings windowCall Control window Local Directory windowI2050.exe application System tray icon and menuExpansion Module Select File Settings Theme Select Accessibility Interface Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP SoftphoneCall Control Window-1100 series theme Call Control windowCall Control Window-Compact theme silver IP Softphone 2050 components and functions Part 1 Call Control window elements and functionsMute On or Mute Off IP Softphone 2050 components and functions Part 2IP Softphone 2050 components and functions Part 3 Select Hot Keys Hot keysAdding a hot key Removing a hot key System tray icon and menuLocal Directory IP Softphone 2050 DirectoriesOpening a Local Directory from the Call Control window CS 1000 DirectoryPersonal Directory On the menu, select View Local DirectoryRedial List Callers ListOpening CS 1000 Directory features Application Server Administration Password AdministrationSystem requirements Installing and setting up the IP SoftphoneSupported operating systems Nortel USB Audio KitClient Licensing Installing the IP SoftphoneAdding contacts to a Local Directory Managing contacts from the Local DirectorySelect File Properties Editing contacts in the Local DirectoryDeleting contacts from the Local Directory Select Edit Find Contact Finding contacts in the Local DirectorySelect Edit Delete Click Find Now Filtering a Local DirectoryDialing from the Local Directory Select Add New Group Managing Groups in the Shortcut BarSelect Remove Group Select Rename GroupSelect File Properties Click Properties Using the Properties dialog boxSelect Edit New Contact Linking to external directories Properties Settings tabProperties General tab Properties Details tabLinking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directoryManaging contacts from the Local Directory Select Personal Directory Add. a text editor starts Managing contacts from the CS 1000 DirectoryAdding contacts to the Personal Directory Making temporary edits to contacts Editing CS 1000 Directory contactsDialing from the Personal Directory Deleting CS 1000 Directory contactsFinding CS 1000 Directory contacts Dialing from the Callers List Dialing from the Redial ListSelect Redial List Select Callers ListSelect Keys Answer Managing IP Softphone 2050 callsMaking telephone calls Incoming Call Notification Answering telephone callsHolding and retrieving telephone calls Using Record On Demand keyUsing Save key Support for Tapi applications Hanging up telephone callsViewing active status Viewing active statusStatus Description On Hold Call is on hold Shows the Expansion Module window IP Softphone 2050 Expansion ModuleWorking with Groups Using the Expansion ModuleSelect View Expansion Module. The EM window opens Select Add GroupSelect Remove Group IP Softphone 2050 Graphical External Application Server Configuring the Gxas pluginStarting the Gxas plugin Selecting a Gxas applicationUsing the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Hanging up calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterAnswering calls with the USB Headset Adapter Muting a call Using the Smart Functions menuCustom Functions for Smart Functions menu Click Configure Smart FunctionsCustomizing the Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Click New Macro IP Softphone 2050 macrosEntering a macro From the Call Control window, select Keys Macros Deleting a macroPlaying a macro Using the File menu IP Softphone 2050 menu commandsCall Control window menu command Using the Keys menu Using the Edit menuUsing the Help menu Using the View menuUsing the Icon menu Using the Change menuOpening the Settings window IP Softphone 2050 SettingsUsing the Settings window Profiles Reset buttonRemoving profiles Creating new profilesModifying profile names Click Modify NameExporting profiles Selecting profilesImporting profiles Server Using DhcpRestoring defaults Using IP addresses and DNS namesLicense Servers Resetting the connectionTheme Audio MacrosHandsfree/Ringing/Paging Device Sound DevicesHeadset or handset device MAC addresses Hardware IDSelecting MAC addresses Advanced Audio Echo CancellationMicrophone Automatic Gain Control Noise ReductionSelect Use a specific port. The dimmed text box activates Listener IPNotifications Select the Show pop-up window in System Tray option button Text ReplacementsSelect Play sound Lamp Sounds Phone number dialog box Accessibility InterfaceKey Type Expansion Module LanguageSelect Launch the Personal Call Recorder application Personal Call RecordingSelect Allow this application to record calls Setting external lamp controls Plantronics USB Bluetooth HeadsetUSB Headset Selecting the headsetActive Call Manual OverrideHeadset Disconnect Configuring Smart Functions Using the backlightMessage Waiting PriorityAbout Display Accessibility InterfaceControl groups Navigating Control Groups and Menu Commands Accessibility Interface MenuLine and Feature IndicatorsNavigating Control groups Navigating Menu CommandsLimitations of Accessibility Interface Using hot keysChoosing the language Configuring CS 1000 Directory user preferencesClick Services Enabling the Call Timer Configuring the date and timeConfiguring Call Log options Select Call Timer OnSelect Incoming calls Logging all/unanswered incoming callsNew call indication Select Incoming calls Select New call indication Preferred name matchName display format Area code setupEnabling Password Protection Using Password AdministrationSelect Change Protection mode Enable Pwd ProtectionSelect New Password Changing your personal passwordDisable Pwd Protection 112 Overview IP Softphone 2050 DiagnosticsUsing the IP Softphone 2050 diagnostics Using the Diagnostics View menu Connectivity problems Troubleshooting IP SoftphoneSymptom Communication server is unreachableAction DescriptionPotential causes Connection is reinitializing Unable to obtain valid licenseAuthorization failed Unable to connect to Gxas server Service deniedBasic audio operation Audio problemsBroken or choppy speech One-way audioAudio buffering Windows transition effectsSelect Start Control Panel Display Windows sound plays from the headsetClear Use transition effects for menus and tool tips Other applicationsAdvanced audio problems due to network performance Reset conditionsSelect Properties USB Headset problemsHeadset not functioning Click Device Manager USB Headset Adapter features appear dimmed126 Sound still comes out of my computer speakers Tapi problemsCannot hear audio through headset Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved