126 | Nortel Networks NN43119-101 instruction

Troubleshooting the IP Softphone 2050

Description:

Either the IP Softphone 2050 does not recognize the adapter as a supported Nortel adapter, or the adapter is earlier than 2.0. Supported adapters include:

•Enhanced USB Adapter (desktop)

•Nortel Mobile USB Adapter (mobile)

•GN Netcom DuraPlus Binaural Headset

•GN Netcom DuraPlus Monaural Headset

•GN Netcom GN2020 NC Monaural Headset

•GN Netcom GN2100 Monaural Headset

•GN Netcom GN2115 ST Binaural Headset

•GN Netcom GN2117 ST Monaural Headset

•GN Netcom GN2125 NC Binaural Headset

•GN Netcom GN2220 NC Monaural Headset

•GN Netcom GN2225 NC Binaural Headset

•Nortel Networks Handset

•Nortel Networks Mobility Kit

•Plantronics Audio 910 Headset

•Plantronics Voyager 510 Headset

•Plantronics CS55 Headset

•Plantronics CS50 USB Headset (not available in Europe)

•Plantronics CS60 USB Headset

Potential causes:

•Your USB Headset Adapter does not support the functions listed on the USB Headset dialog box.

•The USB Headset Adapter has failed to enumerate properly.

Action:

126

Image 126

Nortel Networks NN43119-101 manual 126

Contents

IP Softphone Page GNU General Public License PreamblePage Page Page No Warranty MAD Revision history Revision history Contents IP Softphone 2050 Expansion Module Managing contacts from the CS 1000 DirectoryManaging IP Softphone 2050 calls IP Softphone 2050 Graphical External Application Server IP Softphone 2050 USB Headset Adapter IP Softphone 2050 menu commandsIP Softphone 2050 Settings IP Softphone 2050 macros Accessibility Interface Configuring CS 1000 Directory user preferences113 Troubleshooting the IP Softphone 2050 131 Contents Features IP Softphone 2050 overview IP Softphone 2050 overview Call Control window Settings windowComponents Local Directory window System tray icon and menu Expansion ModuleI2050.exe application IP Softphone Call Control window Accessibility InterfaceSelect File Settings Theme Select Accessibility Interface Select Nortel IP Softphone 2050 IP Softphone Call Control window Call Control Window-1100 series theme Call Control Window-Compact theme silver Call Control window elements and functions IP Softphone 2050 components and functions Part 1 IP Softphone 2050 components and functions Part 2 Mute On or Mute Off IP Softphone 2050 components and functions Part 3 Hot keys Adding a hot keySelect Hot Keys System tray icon and menu Removing a hot key IP Softphone 2050 Directories Local Directory Personal Directory CS 1000 DirectoryOpening a Local Directory from the Call Control window On the menu, select View Local Directory Callers List Redial List Opening CS 1000 Directory features Password Administration Application Server Administration Supported operating systems Installing and setting up the IP SoftphoneSystem requirements Nortel USB Audio Kit Installing the IP Softphone Client Licensing Managing contacts from the Local Directory Adding contacts to a Local Directory Editing contacts in the Local Directory Deleting contacts from the Local DirectorySelect File Properties Finding contacts in the Local Directory Select Edit DeleteSelect Edit Find Contact Filtering a Local Directory Dialing from the Local DirectoryClick Find Now Select Remove Group Managing Groups in the Shortcut BarSelect Add New Group Select Rename Group Using the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Properties General tab Properties Settings tabLinking to external directories Properties Details tab Linking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local Directory Managing contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Editing CS 1000 Directory contacts Making temporary edits to contacts Deleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Select Redial List Dialing from the Redial ListDialing from the Callers List Select Callers List Managing IP Softphone 2050 calls Making telephone callsSelect Keys Answer Answering telephone calls Incoming Call Notification Using Record On Demand key Holding and retrieving telephone calls Using Save key Hanging up telephone calls Support for Tapi applications Viewing active status Viewing active status Status Description On Hold Call is on hold IP Softphone 2050 Expansion Module Shows the Expansion Module window Select View Expansion Module. The EM window opens Using the Expansion ModuleWorking with Groups Select Add Group Select Remove Group Starting the Gxas plugin Configuring the Gxas pluginIP Softphone 2050 Graphical External Application Server Selecting a Gxas application Using the session window IP Softphone 2050 USB Headset Adapter Click on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Using the Smart Functions menu Muting a call Click Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter IP Softphone 2050 macros Entering a macroClick New Macro Deleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Edit menu Using the Keys menu Using the View menu Using the Help menu Using the Change menu Using the Icon menu IP Softphone 2050 Settings Opening the Settings window Using the Settings window Reset button Profiles Modifying profile names Creating new profilesRemoving profiles Click Modify Name Selecting profiles Exporting profiles Importing profiles Using Dhcp Server Using IP addresses and DNS names Restoring defaults Resetting the connection License Servers Theme Macros Audio Sound Devices Headset or handset deviceHandsfree/Ringing/Paging Device Hardware ID MAC addresses Selecting MAC addresses Microphone Automatic Gain Control Echo CancellationAdvanced Audio Noise Reduction Listener IP NotificationsSelect Use a specific port. The dimmed text box activates Text Replacements Select Play soundSelect the Show pop-up window in System Tray option button Lamp Sounds Accessibility Interface Key TypePhone number dialog box Language Expansion Module Personal Call Recording Select Allow this application to record callsSelect Launch the Personal Call Recorder application USB Headset Plantronics USB Bluetooth HeadsetSetting external lamp controls Selecting the headset Manual Override Headset DisconnectActive Call Message Waiting Using the backlightConfiguring Smart Functions Priority About Accessibility Interface Control groupsDisplay Line and Feature Accessibility Interface MenuNavigating Control Groups and Menu Commands Indicators Navigating Menu Commands Navigating Control groups Using hot keys Limitations of Accessibility Interface Configuring CS 1000 Directory user preferences Click ServicesChoosing the language Configuring Call Log options Configuring the date and timeEnabling the Call Timer Select Call Timer On Logging all/unanswered incoming calls New call indicationSelect Incoming calls Preferred name match Select Incoming calls Select New call indication Area code setup Name display format Select Change Protection mode Using Password AdministrationEnabling Password Protection Enable Pwd Protection Changing your personal password Disable Pwd ProtectionSelect New Password 112 IP Softphone 2050 Diagnostics Using the IP Softphone 2050 diagnosticsOverview Using the Diagnostics View menu Symptom Troubleshooting IP SoftphoneConnectivity problems Communication server is unreachable Description Potential causesAction Unable to obtain valid license Connection is reinitializing Authorization failed Service denied Unable to connect to Gxas server Audio problems Basic audio operation Audio buffering One-way audioBroken or choppy speech Windows transition effects Clear Use transition effects for menus and tool tips Windows sound plays from the headsetSelect Start Control Panel Display Other applications Reset conditions Advanced audio problems due to network performance USB Headset problems Headset not functioningSelect Properties USB Headset Adapter features appear dimmed Click Device Manager 126 Tapi problems Cannot hear audio through headsetSound still comes out of my computer speakers Tapi service provider is missing Select Start Control Panel Phone and Modem Options Advanced Troubleshooting the IP Softphone 130 Index 132 133 Index 134 Page Copyright 2005-2010 Nortel Networks. All Rights Reserved