SYMPTOMS AND SOLUTIONS
598
Troubleshooting quick reference
Symptom Possible Causes Solution
Power indicator is
blinking The printer is receiving,
processing or printing a job. Wait for the job to be completed or
cancel the job.
You have entered the menu in
the front panel. Exit the menu.
Power indicator is off The printer is not ready, is
disabled, or has detected an
error.
Read the front panel message to
determine the printer’s status.
The power switch on the
printer is off, or the power cord
is not connected.
Check that the power cord is plugged
into the printer and into an active circuit;
check that the power switch is set to
on.
Error indicator is
blinking The printer is stopped
because it detected a
user-correctable error such as
an open door or a media jam.
Correct the condition reported by the
front panel (e.g., close the door or clear
the media jam).
Error occurred that is not
user-correctable. Turn the printer off and back on again. If
the indicator is still on after the power-up
sequence, the printer requires service.
See If you need help.