SYMPTOMS AND SOLUTIONS
604
Printer not
printing, even
though you’ve
configured a
supported driver
for your printer
(cont’d.)
Windows users (general)
■Check to make sure that you have configured the communications ports and
the Handshake option correctly. Refer to Printing the configuration page for
helpful information.
■Make sure that you are using the correct cables for your computer and
printer. See Ordering Interface cables and adapters for information.
■Turn off spooling/Print Manager.
Windows 3.1 users (using the Tektronix driver)
■Make sure that your printer is connected to the port you selected in the
driver’s Printers/Connect dialog box.
■Try resetting the Transmission Retry timeout option in the driver’s
Printers/Connect dialog box to 950 seconds.
■Check the Options dialog box to make sure that Printer, not Encapsulated
PostScript File, is selected in the driver’s
Print To box.
■If the error message Windows Header has not been
downloaded to the printer appears on your computer screen,
open the driver’s Options dialog box and turn on the Send Header with
Each Job check box.
If you can’t make a print (cont'd.)
Symptom Solution