SYMPTOMS AND SOLUTIONS
612
Frequent media
jams (cont’d.) When you feed the media into the printer, do the following:
■Align the media with the guide on the printer, so that it feeds evenly and
straight.
■As you feed the media into the printer, insert it until it stops against the feed
rollers, making sure it touches all rollers at once.
Clean the printer’s rollers and drum. See Feed rollers and paper guides for
instructions.
To optimize the printer’s wide-format design, use cut-sheet media at least
B-size and/or roll media at least 16.5 inches wide for better feed reliability.
Open the top cover and exit cover to check the paper path for any
obstruction.
Media problems (cont'd.)
Symptom Solution