SYMPTOMS AND SOLUTIONS
599
The front panel menu
exits and returns to
Ready without anyone
pressing the
button.
Front panel timeout: if no
activity occurs in 5 minutes,
the front panel returns to
Ready.
Press Menu to enter the front panel
menu.
Front panel reports:
Clear <Location> Jam
Media jam. Remove the jammed media. See
Clearing a media jam.
Media is too thick or too thin. Use recommended media. Refer to All
about media for more information.
Using Letter-size cut-sheet
media (ANSI A, ISO A4, and
Arch A) or smaller.
Use media at least B-size for better feed
reliability.
Roll media is not cut evenly or
smoothly. Make sure that the cutter is sharp; use a
new blade in the cutting tool for manual
cutting.
Front panel reports:
Clear Ink Loader Jam
An ink stick has jammed in the
ink loader. Remove the jammed ink stick. See
Clearing an ink jam.
Troubleshooting quick reference (cont'd.)
Symptom Possible Causes Solution