SYMPTOMS AND SOLUTIONS
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Print quality problems
Symptom Solution
Off-set ink dots Clean or replace the fuser wheel.
To save your print, as well as the cost and time of having to resend the
job:
■If the ink dots appear in the white space on your print, use an eraser to
carefully remove the ink.
Prints have dull, faded
colors Check the selected color correction mode.
Clean the printhead from the front panel Utilities menu. Refer to Cleaning
the printhead.
Make sure that Media Fusing is turned on and try setting it to Cold.
Streaks or spots Clean the Clamp rollers.
Clean the Back tension blade and paper clamp.
Clean the paper clamp (Clamp rollers).
Clean the exit rollers (Fuser shuttle and exit rollers).
Clean the fuser wheel or replace the Fuser Kit components (Removing the
fuser components).
Clean the Feed rollers and paper guides.