Manuals / Xerox / Computer Equipment / All in One Printer

Xerox Pro 580 Troubleshooting, Clearing Jams, LCD Error Messages, Fax Problems, 6.10, 6.12, 6.14

Models: Pro 580

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Page 153

TROUBLESHOOTING

6

This chapter describes troubleshooting for the following areas.

•Clearing Jams	6.2
•LCD Error Messages	6.7
•Fax Problems	6.10
•General Printing Problems	6.12
•Print Quality Problems	6.14
•Resetting the Machine	6.19

Image 153

Xerox Pro 580 Troubleshooting, Clearing Jams, LCD Error Messages, Fax Problems, 6.10, General Printing Problems, 6.12

Contents

Page 2001 by Xerox Corporation. All rights reserved CONTENTS Installing SoftwareGetting Started Fax and Copy Operations Printing Maintenance3.57 PrintingAppendix TroubleshootingGETTING STARTED Installing the WorkCentre ProIntroduction Welcome IntroductionPrint CopyInformation and Service Supplies Safety Notes Never spill liquid of any kind on the WorkCentre Pro Use of an extension cord with the WorkCentre Pro 580 is not recommended or authorized Power cord ContentsWorkCentre Pro Document exit trayScanner Components Main Components and FunctionsDocument input tray Supports original documents Document guides Automatic document feeder Document exit trayAutomatic paper feeder extension tray Printer Path ComponentsPaper Exit tray Paper guidesInside View Rear ViewPower cord connector Telephone line jack Extension IEEE 1284 Parallel cableControl Panel Components Toner Save Turns Toner Save mode on or offTwenty One-Touch Buttons Store frequently dialed fax numbers Redial/Pause Flash/StatusInstalling the WorkCentre Pro Choosing a LocationPreparing Your Machine for Use Document Input Tray Attaching the TraysDocument Exit Tray ExtenderHandset and Handset Cradle Connecting to the Phone Line Telephone LineExtension Phone 1.18 Getting Started Connecting to the ComputerPlugging In the AC Power Cord Loading Paper 3 Insert the paper with the print side facing you and the top of the page going into the tray first 1.22 Getting Started Installing the Laser Printer Cartridge4 Locate the cartridge slots inside the machine, one on each side 6 Close the cover. Make sure that the cover is securely closedGetting Started Setting the Date and Time Setting Your Fax Number and Name System ID 1.26 Getting Started Entering Alphanumeric Characters Assigned numbers, letters, or characters Keypad Character AssignmentsToner Save Mode Using Save ModesPower Save Mode Editing NameAlthough you turned Power Save mode off by pressing Paper Save Mode 2-up 1.32 Getting Started Toll Save ModeInstalling the Software INSTALLING SOFTWAREUn-installing Software System RequirementsMinimal requirements System RequirementsMemory 32 MB RecommendedInstalling the Software 4 The installation will proceed, displaying the progress screens Un-installing Software 4 When un-installation is done, click OK 5 Restart your computer manually to complete the un- installation2.6 Installing Software FAX AND COPY OPERATIONS Setting up the WorkCentre ProSending a Fax 3.12Setting up the WorkCentre Pro Setting VolumeRinger Volume Speaker Volume Setting Alert Tones3 Press the Start/Enter button to access the Key Volume menu 5 To return to Standby mode, press the Stop button3.4 Fax and Copy Operations Setting a Feature Setting User-Selectable FeaturesSelectable Options LANGUAGESEND FROM MEMORY SENDING CONFIRM FAX PAPER SIZEAUTO REDUCTION RINGS TO ANSWER DISCARD SIZEECM MODE STAMP RCV. NAMECALLER ID Start/Enter button JUNK FAX BARRIER Press or repeatedly to select your desired setting Preparing Documents for Faxing or Copying Sending a FaxSetting Document Resolution and Contrast ACCEPTABLE DOCUMENTS for ADF2 or More Sheets Contrast ResolutionMode Recommended forLoading Documents Canceling a Transmission Sending a Fax AutomaticallyConfirming a Transmission Sending a Fax After Talking Automatic RedialingLast Number Redialing Sending a Voice Request Voice RequestAnswering a Voice Request About Reception Modes Receiving a FaxJUL-21 1530 FAX Current reception mode Receiving in AUTO Mode Receiving Automatically in FAX Mode3 If a fax signal is not sensed when the machine answers the call, you will hear a second ringing tone indicating a voice phone call Receiving Automatically in ANS/ FAX Mode Receiving Manually Using an Extension Telephone Receiving Manually in TEL Mode3.26 Fax and Copy Operations Copying Overview Making a CopyMaking a Quick Copy Using Advanced Copy Features Inserting a Pause Automatic DialingStoring a Number for One-Touch dialing One-Touch DialingEditing a Number for One-Touch Dialing Sending a Fax Using a One-Touch NumberUsing Address Label Storing a Number for Speed Dialing Speed DialingEditing a Number for Speed Dialing Sending a Fax Using a Speed NumberStoring One-Touch or Speed Dial Numbers for Group Dialing Group Dialing for Multi-Address TransmissionOr If you do not want to assign a name, skip this procedure Editing Group Dial Numbers Sending a Fax Using Group Dialing Multi- Address Transmission ControlCentre Lite NOTE To enter a pause in the phone number, input the letter P 3 Choose Save Phonebook Saving and Using PhonebooksSearching Sequentially through the Memory Searching for a Programmed Number in the MemorySearching by the First Letter Chain Dialing Broadcasting Advanced Faxthe Start/Enter button. The stored number appears on the display 3.48 Fax and Copy Operations Delayed FaxThe current time Priority Fax One-touch by pressing a one-touch button What is Polling? PollingPolling Transmission 7 Press or to highlight YES or NO, then press the Start/Enter button Polling Reception Fax and Copy Operations Adding Documents To a Scheduled Operation3.56 Fax and Copy Operations Canceling a Scheduled OperationSending a Flash Additional FunctionsSetting Time and Destination for Forwarding Faxes Monitoring a Dual Job StatusForwarding Received Faxes Turning Fax Forwarding On or Off Editing Fax Forwarding Setting Time for Toll Save Fax Toll Save FaxingSending a Toll Save Fax 3.62 Fax and Copy Operations To Print Lists Printing ReportsHelp Sent JournalSending Confirmation Power Failure ReportSchedule Information System Data ListPrint Media PRINTINGPrinting Fitting Your Document To a Selected Paper SizeSelecting Print Media Print MediaSelecting Media Types What to ConsiderSelecting Media Sizes Get the Right PaperPaper that Might Not Work Other Custom Size Using the Automatic Paper FeederFor paper Print Side Up Manual paper feeder Using the Manual Paper FeederLoad the label sheet with the adhesive backing facing away from you Start/Enter Specialty Paper Guidelines Printing a Document Printing4.12 Printing 7 Click OK to start printing 3. Select the WorkCentre Pro Canceling a Print JobPrinting Several Pages Per Sheet Printing HelpScaling Your Document Fitting Your Document To a Selected Paper Size Select the paper size 4.18 PrintingSelect the poster style Printing PostersOverlap=0Overlap=5 4.20 PrintingTo use an existing watermark Printing Watermarks4.22 Printing To create or edit a watermarkUsing Page Overlay What is an Overlay?To delete a watermark Creating a New Page Overlay Using Page Overlay Answering No to the message box cancels overlay printing 3 Click Delete Overlay Deleting a Page OverlayPrinting in a Network Environment Setting Up Host Computer5 From the Start menu, select Settings, then Printers Setting Up Client PC1 Right-click the Start menu, and select Explorer 2 Open your network folder in the left column4.30 Printing The topics included in this chapter are MAINTENANCEGuidelines for Maintenance Clearing Memory5.2 Maintenance Maintenance Cleaning the OPC DrumSetting the Machine to be Checked by Phone Adjusting ShadingAuto Supply Ordering 5.6 Maintenance Cleaning the Machine Cleaning the OutsideCleaning the Inside Cleaning the Document Scanner Maintenance 3 Wipe the roller surface with a soft cloth dampened with water5 Carefully wipe the scanning glass with a soft, dry cloth 5.10 Maintenance 7 Perform the shading adjustment. See “Adjusting Shading” on pageCaring for the Laser Printer Cartridge Expected Cartridge LifeReplacing the Laser Printer Cartridge 5.12 Maintenance 6 Close the front cover firmly until it snaps closed Automatic Document Feeder Rubber Pad Replacement LCD Error Messages TROUBLESHOOTINGFax Problems General Printing ProblemsDocument Jams While Sending a Fax Clearing JamsPaper Jams While the Machine is Printing Paper Jams Inside the WorkCentre Pro 3 Using both hands, gently pull the paper towards you WARNING The fuser is hot. Use caution when removing the jammed paper5 Reinstall the laser printer cartridge and close the front cover TroubleshootingTips for Avoiding Paper Jams Solution LCD Error MessagesDisplay MeaningDisplay SolutionMeaning The remote machine hasDisplay SolutionMeaning Wait until the WorkCentre ProFax Problems SymptomCause and Solution Cause and Solution SymptomLine errors due to excessive noise on the phone You may have chosen the wrong paper settingsGeneral Printing Problems ProblemPossible Cause and Remedy Problem the Start menu, select Settings and PrintersPossible Cause and Remedy AaBbCc Print Quality ProblemsAaBbCc AaBbCcProblem AaBbCcAaBbCc AaBbCcAaBbCc ProblemAaBbCc AaBbCcProblem AaBbCc AaBbCc AaBbCc AaBbCc AaBbCcPossible Cause and Remedy AaBbCc ProblemAaBbCc AaBbCc1 Press the Stop button 2 Press the Scroll/Volume button Resetting the Machine3 Press the Scroll/Volume button 4 Press the Stop button NOTE This programming sequence must be performed within 1.5 secondsThis page intentionally left blank 6.20 TroubleshootingSpecifications APPENDIXLaser Safety Print MediaSpecification SpecificationsPower ItemsItems SpecificationPrint ScanItems SpecificationCopy TelephoneItems SpecificationAutomatic Paper FeederItems SpecificationAutomatic DocumentSelecting Print Media Print MediaSelecting Media Types What to ConsiderA.8 Appendix Do not use the following types of paper with the WorkCentre Pro Selecting Media SizesOther Custom Size Specialty Paper Guidelines Safety Information FCC RegulationsSend Header Requirements Data Coupler Information Immediately notify you of their temporary action Canadian Certification Appendix A.15 Reorient or relocate the receiving antenna Radio Frequency EmissionsIncrease the separation between the equipment and receiver Consult the dealer or an experienced radio/TV technician for helpAppendix A.17 Laser SafetyA.18 Appendix This page intentionally left blankINDEX Page Page watermarks, printing uninstall