General Printing Problems | Xerox Pro 580 guide

General Printing Problems

Problem	Possible Cause and Remedy

Your machine does not	• A paper jam has occurred. Remove the jammed
print.	paper. See page 6.2.
	• The laser printer cartridge is not installed
	properly. Remove and reinsert the laser printer
	cartridge.
	• The printer cable is not connected properly.
	Check the printer cable connection.
	• The printer cable is defective. Swap the cable
	with one known to work.
	• The port setting is incorrect. Check the Windows
	printer settings to make sure that the print job
	is being sent to the correct port (for example,
	LPT1).
	• The printer properties may be configured
	incorrectly. Check the application to make sure
	that all print settings are correct.
	• The printer driver may be incorrectly installed.
	Uninstall the WorkCentre Pro 580 print driver
	and reinstall it. Then try printing a test page.
	Refer to “Uninstalling Software” on page 2.5.

The paper is not fed into	• Paper has not been loaded properly. Remove
the machine.	and reinsert the paper correctly. See “Using the
	Automatic Paper Feeder" on page	4.4 or “Using
	the Manual Paper Feeder” on page	4.7.
	• There is too much paper in the automatic paper
	feeder. Remove some of the paper from the
	feeder.

The paper keeps	• There is too much paper in the automatic paper
jamming.	feeder. Remove some of the paper from the
	feeder. (If printing onto envelopes or labels,
	insert them one at a time in the manual paper
	feeder.)
	• The paper setting method may be incorrect. If
	printing onto envelopes, insert the envelopes so
	that there is a gap of approximately 1 mm (1/
	32”) between the left and right edge of the
	envelopes at the paper guide.

6.12Troubleshooting

Image 164

Xerox Pro 580 manual General Printing Problems

Contents

Page Page Contents Setting up the WorkCentre Pro Fax and Copy Operations Print Media MaintenancePrinting Troubleshooting Appendix Installing the WorkCentre Pro Getting Started Select 2-up Paper save output WelcomeMake up to 99 copies of a 20-page document on Information and Service Product Code Supplies Safety Notes Getting Started Page Contents Main Components and Functions Scanner ComponentsAligns documents Automatic document feeder Document exit tray Printer Path Components Automatic paper feeder extension tray Paper Exit trayPaper guides Automatic paper feeder Laser printer cartridge Front cover Rear ViewInside View Control Panel Components Twenty One-Touch Buttons Store frequently dialed fax numbers Flash/Status Redial/Pause Choosing a Location Preparing Your Machine for Use Attaching the Trays Document Input TrayDocument Exit Tray Fold out the extender if necessary Handset and Handset Cradle Connecting to the Phone Line Telephone Line Connecting to the Computer Plugging In the AC Power Cord Loading Paper Getting Started Installing the Laser Printer Cartridge Getting Started Setting the Date and Time Setting Your Fax Number and Name System ID Following order MONTH, DATE, YEAR, HOUR, Getting Started Entering Alphanumeric Characters Letter appears on the display as shown below Keypad Character Assignments Key Using Save Modes Toner Save ModePower Save Mode Editing NamePage Paper Save Mode 2-up Toll Save Mode Installing Software Topics included in this chapter are System Requirements Minimal requirementsMemory 32 MB Recommended Installing the Software Installing Software Un-installing Software Installing Software FAX and Copy Operations Setting Volume Ringer Volume Setting Alert Tones Speaker Volume Fax and Copy Operations Setting User-Selectable Features Setting a Feature Selectable Options Language Sending Confirm Discard Size Stamp RCV. Name Start/Enter button Junk FAX Barrier Fax and Copy Operations Sending a Fax Preparing Documents for Faxing or Copying Setting Document Resolution Contrast Acceptable Documents for ADF Resolution Resolution to FineContrast WorkCentre Pro 580 automatically sets Loading Documents Confirming a Transmission Canceling a TransmissionSending a Fax Automatically Last Number Redialing Sending a Fax After TalkingAutomatic Redialing Replace the handset and the call will end automatically Voice RequestSending a Voice Request Answering a Voice Request Receiving a Fax About Reception Modes JUL-21 1530 FAX Current reception mode Receiving Automatically in FAX Mode Receiving in Auto Mode Fax and Copy Operations Receiving Automatically in ANS/ FAX Mode Answer an incoming call by picking up the handset Receiving Manually in TEL ModeReceiving Manually Using an Extension Telephone Fax and Copy Operations Making a Copy Copying Overview Making a Quick Copy Using Advanced Copy Features Press the Start/Enter button to begin copying Automatic Dialing Inserting a Pause Or, you can skip assigning a name One-Touch DialingStoring a Number for One-Touch dialing Or, to return to Standby mode, press the Stop button Sending a Fax Using a One-Touch NumberEditing a Number for One-Touch Dialing Using Address Label Speed Dialing Storing a Number for Speed Dialing Press and hold the Speed# button for about 2 seconds Sending a Fax Using a Speed NumberEditing a Number for Speed Dialing Group Dialing for Multi-Address Transmission Storing One-Touch or Speed Dial Numbers for Group Dialing If you do not want to assign a name, skip this procedure Editing Group Dial Numbers Page ControlCentre Lite ControlCentre Lite dialog box appears Fax and Copy Operations Saving and Using Phonebooks Choose Save Phonebook Searching Sequentially through the Memory Press the Search/Delete button on the front panel Searching by the First Letter Chain Dialing Advanced Fax Broadcasting Start/Enter button. The stored number appears on the display Delayed Fax Current time Priority Fax Fax and Copy Operations What is Polling? PollingPolling Transmission Display prompts you to enter a 4-digit poll code Fax and Copy Operations Polling Reception Adding Documents To a Scheduled Operation Canceling a Scheduled Operation Additional Functions Sending a Flash Forwarding Received Faxes Setting Time and Destination for Forwarding FaxesMonitoring a Dual Job Status Turning Fax Forwarding On or Off Editing Fax Forwarding Sending a Toll Save Fax Setting Time for Toll Save FaxToll Save Faxing Fax and Copy Operations Printing Reports To Print Lists Callback Message Printing Printing Selecting Print Media Selecting Media Types Selecting Media Sizes Get the Right Paper Using the Automatic Paper Feeder Other Custom Size Load paper with the print side facing forward Prepare the print material for loadingFor paper Print Side Up Using the Manual Paper Feeder Printing Start/Enter Specialty Paper Guidelines Printing Printing a Document Printing Toner on each Canceling a Print Job Select the WorkCentre Pro Printing Help Printing Several Pages Per Sheet Enter the desired scaling rate in the Scale input field Scaling Your DocumentClick OK, then start printing Fitting Your Document To a Selected Paper Size You can also click the or buttons Select the paper size Printing Posters Overlap=0Overlap=5 Printing Watermarks To use an existing watermark To create or edit a watermark To add a new watermark to the list, click Add Using Page Overlay What is an Overlay?To delete a watermark Click Delete Click OK Creating a New Page Overlay Using Page Overlay Create or open the document you want to print Printing Deleting a Page Overlay Click Delete Overlay Setting Up Host Computer Printing in a Network Environment Setting Up Client PC Printing Maintenance Guidelines for Maintenance Clearing Memory Cleaning the OPC Drum Adjusting Shading Setting the Machine to be Checked by Phone Auto Supply Ordering Maintenance Cleaning the Inside Cleaning the MachineCleaning the Outside Cleaning the Document Scanner Maintenance Maintenance Replacing the Laser Printer Cartridge Caring for the Laser Printer CartridgeExpected Cartridge Life Maintenance Maintenance Automatic Document Feeder Rubber Pad Replacement Troubleshooting Clearing Jams Document Jams While Sending a Fax Paper Jams While the Machine is Printing Close the control panel firmly until it clicks into place Paper Jams Inside the WorkCentre Pro If Paper Jams in the Paper Exit Area Troubleshooting Tips for Avoiding Paper Jams LCD Error Messages WorkCentre Pro Unplug the power cord, wait Has overheated Xerox serviceOne-touch or speed Dial the number manually Back in. If you cannot solve Machine is waiting You can press the Start Enter button to immediatelyInterval to automatically WorkCentre Pro Fax Problems Check the phone wall jack by pluggingAnother phone Make sure the telephone numbers are stored Memory, then restore the document Quality appearIncoming faxes Dirty scan glass General Printing Problems Properties or Print Setup dialog box Size settings in the Print Setup dialog boxScaling setting in the Printer Properties Printer cable specifications may be Print Quality Problems Install a new laser printer cartridge Clean the inside of the printer. See CleaningTry installing a new laser printer cartridge If faded areas, generally rounded, occur randomly on Fusing assembly may be damaged. Contact a Service representativeOn seams can cause this problem If you need service, contact a service Skew Curl or wave Wrinkles or creases Back of printouts Dirty Replacing. Install a new laser printer cartridge Printer may require repairs. Contact a serviceClean the inside of the printer Require repairs. Contact a service representative Resetting the Machine This page intentionally left blank Appendix Specifications PowerGeneral Print Scan Copy Telephone Fax Paper Feeder AutomaticType Paper Weight 12.5 28 lbs Input Capacity SheetsDocument Feeder Consumables Appendix A.7 Appendix Appendix A.9 Specialty Paper Guidelines Safety Information FCC Regulations Data Coupler Information Appendix A.13 Canadian Certification Appendix A.15 Radio Frequency Emissions Laser Safety This page intentionally left blank Index Scheduled operation 3-56 Caution Manual paper feeder 4-7selecting 4-2, A-7 General problems, solving 6-12 help Problem, solving error messages 6-7 fax Uninstall