Xerox Pro 580 manual General Printing Problems, Possible Cause and Remedy

General Printing Problems

Problem	Possible Cause and Remedy
Your machine does not	• A paper jam has occurred. Remove the jammed
print.	paper. See page 6.2.
	• The laser printer cartridge is not installed
	properly. Remove and reinsert the laser printer
	cartridge.
	• The printer cable is not connected properly.
	Check the printer cable connection.
	• The printer cable is defective. Swap the cable
	with one known to work.
	• The port setting is incorrect. Check the Windows
	printer settings to make sure that the print job
	is being sent to the correct port (for example,
	LPT1).
	• The printer properties may be configured
	incorrectly. Check the application to make sure
	that all print settings are correct.
	• The printer driver may be incorrectly installed.
	Uninstall the WorkCentre Pro 580 print driver
	and reinstall it. Then try printing a test page.
	Refer to “Uninstalling Software” on page 2.5.
The paper is not fed into	• Paper has not been loaded properly. Remove
the machine.	and reinsert the paper correctly. See “Using the
	Automatic Paper Feeder" on page	4.4 or “Using
	the Manual Paper Feeder” on page	4.7.
	• There is too much paper in the automatic paper
	feeder. Remove some of the paper from the
	feeder.
The paper keeps	• There is too much paper in the automatic paper
jamming.	feeder. Remove some of the paper from the
	feeder. (If printing onto envelopes or labels,
	insert them one at a time in the manual paper
	feeder.)
	• The paper setting method may be incorrect. If
	printing onto envelopes, insert the envelopes so
	that there is a gap of approximately 1 mm (1/
	32”) between the left and right edge of the
	envelopes at the paper guide.

6.12Troubleshooting