Xerox Pro 580 manual Fax Problems, Symptom, Cause and Solution

Fax Problems

Symptom	Cause and Solution
The machine is not	• Unplug the power cord and plug it in again.
working, there is no	• Check for power at the outlet.
display and the buttons
are not working.
No dial tone.	• Check that the phone line is connected properly.
	• Check the phone wall jack by plugging in
	another phone.
The numbers stored in the	• Make sure the telephone numbers are stored
memory do not dial	correctly in the memory.
correctly.	• Print a Phonebook list. See page 3.63.
The document does not	• Make sure the document is not wrinkled or
feed into the WorkCentre	creased and you are feeding it correctly. Ensure
Pro 580.	the document meets specifications. See
	“Specifications” on page A.2.
	• Make sure that the front cover is firmly closed.
You cannot receive faxes	• Ensure that either FAX, ANS/FAX or AUTO mode
automatically.	is selected.
	• Ensure there is paper in the machine.
	• Check if the display shows “MEMORY FULL.” If
	so, wait until memory clears.
Your machine cannot	• Ensure you press the Start/Enter button
receive faxes manually.	before you hang up the handset.
Your machine will not	• Make sure that the document is loaded face
transmit.	down.
	• Check that the LCD display shows “TX.”
	• Ensure the other machine to which you are
	sending is able to receive your fax.
You cannot poll another	• The fax machine you are polling may be using a
machine.	poll code.
	• The other machine is not setup for transmit
	polling.

6.10Troubleshooting