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Xerox Pro 580 manual This page intentionally left blank, Troubleshooting

Models: Pro 580

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6.20Troubleshooting

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Xerox Pro 580 manual This page intentionally left blank, Troubleshooting

Contents

Page 2001 by Xerox Corporation. All rights reserved Installing Software CONTENTSGetting Started Fax and Copy Operations Maintenance Printing3.57 PrintingTroubleshooting AppendixInstalling the WorkCentre Pro GETTING STARTEDIntroduction Introduction WelcomePrint CopyInformation and Service Supplies Safety Notes Never spill liquid of any kind on the WorkCentre Pro Use of an extension cord with the WorkCentre Pro 580 is not recommended or authorized Contents Power cordWorkCentre Pro Document exit trayMain Components and Functions Scanner ComponentsDocument input tray Supports original documents Document guides Automatic document feeder Document exit trayPrinter Path Components Automatic paper feeder extension trayPaper Exit tray Paper guidesRear View Inside ViewPower cord connector Telephone line jack Extension IEEE 1284 Parallel cableToner Save Turns Toner Save mode on or off Control Panel ComponentsTwenty One-Touch Buttons Store frequently dialed fax numbers Flash/Status Redial/PauseChoosing a Location Installing the WorkCentre ProPreparing Your Machine for Use Attaching the Trays Document Input TrayDocument Exit Tray ExtenderHandset and Handset Cradle Telephone Line Connecting to the Phone LineExtension Phone Connecting to the Computer 1.18 Getting StartedPlugging In the AC Power Cord Loading Paper 3 Insert the paper with the print side facing you and the top of the page going into the tray first Installing the Laser Printer Cartridge 1.22 Getting Started6 Close the cover. Make sure that the cover is securely closed 4 Locate the cartridge slots inside the machine, one on each sideGetting Started Setting the Date and Time Setting Your Fax Number and Name System ID 1.26 Getting Started Entering Alphanumeric Characters Keypad Character Assignments Assigned numbers, letters, or charactersUsing Save Modes Toner Save ModePower Save Mode Editing NameAlthough you turned Power Save mode off by pressing Paper Save Mode 2-up Toll Save Mode 1.32 Getting StartedINSTALLING SOFTWARE Installing the SoftwareUn-installing Software System RequirementsSystem Requirements Minimal requirementsMemory 32 MB RecommendedInstalling the Software 4 The installation will proceed, displaying the progress screens Un-installing Software 5 Restart your computer manually to complete the un- installation 4 When un-installation is done, click OK2.6 Installing Software Setting up the WorkCentre Pro FAX AND COPY OPERATIONSSending a Fax 3.12Setting Volume Setting up the WorkCentre ProRinger Volume Setting Alert Tones Speaker Volume5 To return to Standby mode, press the Stop button 3 Press the Start/Enter button to access the Key Volume menu3.4 Fax and Copy Operations Setting User-Selectable Features Setting a FeatureLANGUAGE Selectable OptionsSEND FROM MEMORY FAX PAPER SIZE SENDING CONFIRMAUTO REDUCTION DISCARD SIZE RINGS TO ANSWERSTAMP RCV. NAME ECM MODECALLER ID Start/Enter button JUNK FAX BARRIER Press or repeatedly to select your desired setting Sending a Fax Preparing Documents for Faxing or CopyingACCEPTABLE DOCUMENTS for ADF Setting Document Resolution and Contrast2 or More Sheets Resolution ContrastMode Recommended forLoading Documents Sending a Fax Automatically Canceling a TransmissionConfirming a Transmission Automatic Redialing Sending a Fax After TalkingLast Number Redialing Voice Request Sending a Voice RequestAnswering a Voice Request Receiving a Fax About Reception ModesJUL-21 1530 FAX Current reception mode Receiving Automatically in FAX Mode Receiving in AUTO Mode3 If a fax signal is not sensed when the machine answers the call, you will hear a second ringing tone indicating a voice phone call Receiving Automatically in ANS/ FAX Mode Receiving Manually in TEL Mode Receiving Manually Using an Extension Telephone3.26 Fax and Copy Operations Making a Copy Copying OverviewMaking a Quick Copy Using Advanced Copy Features Automatic Dialing Inserting a PauseOne-Touch Dialing Storing a Number for One-Touch dialingSending a Fax Using a One-Touch Number Editing a Number for One-Touch DialingUsing Address Label Speed Dialing Storing a Number for Speed DialingSending a Fax Using a Speed Number Editing a Number for Speed DialingGroup Dialing for Multi-Address Transmission Storing One-Touch or Speed Dial Numbers for Group DialingOr If you do not want to assign a name, skip this procedure Editing Group Dial Numbers Sending a Fax Using Group Dialing Multi- Address Transmission ControlCentre Lite NOTE To enter a pause in the phone number, input the letter P Saving and Using Phonebooks 3 Choose Save PhonebookSearching for a Programmed Number in the Memory Searching Sequentially through the MemorySearching by the First Letter Chain Dialing Advanced Fax Broadcastingthe Start/Enter button. The stored number appears on the display Delayed Fax 3.48 Fax and Copy OperationsThe current time Priority Fax One-touch by pressing a one-touch button Polling What is Polling?Polling Transmission 7 Press or to highlight YES or NO, then press the Start/Enter button Polling Reception Adding Documents To a Scheduled Operation Fax and Copy OperationsCanceling a Scheduled Operation 3.56 Fax and Copy OperationsAdditional Functions Sending a FlashMonitoring a Dual Job Status Setting Time and Destination for Forwarding FaxesForwarding Received Faxes Turning Fax Forwarding On or Off Editing Fax Forwarding Toll Save Faxing Setting Time for Toll Save FaxSending a Toll Save Fax 3.62 Fax and Copy Operations Printing Reports To Print ListsHelp Sent JournalPower Failure Report Sending ConfirmationSchedule Information System Data ListPRINTING Print MediaPrinting Fitting Your Document To a Selected Paper SizePrint Media Selecting Print MediaSelecting Media Types What to ConsiderGet the Right Paper Selecting Media SizesPaper that Might Not Work Using the Automatic Paper Feeder Other Custom SizeFor paper Print Side Up Using the Manual Paper Feeder Manual paper feederLoad the label sheet with the adhesive backing facing away from you Start/Enter Specialty Paper Guidelines Printing Printing a Document4.12 Printing 7 Click OK to start printing Canceling a Print Job 3. Select the WorkCentre ProPrinting Help Printing Several Pages Per SheetScaling Your Document Fitting Your Document To a Selected Paper Size 4.18 Printing Select the paper sizePrinting Posters Select the poster style4.20 Printing Overlap=0Overlap=5Printing Watermarks To use an existing watermarkTo create or edit a watermark 4.22 PrintingWhat is an Overlay? Using Page OverlayTo delete a watermark Creating a New Page Overlay Using Page Overlay Answering No to the message box cancels overlay printing Deleting a Page Overlay 3 Click Delete OverlaySetting Up Host Computer Printing in a Network EnvironmentSetting Up Client PC 5 From the Start menu, select Settings, then Printers1 Right-click the Start menu, and select Explorer 2 Open your network folder in the left column4.30 Printing MAINTENANCE The topics included in this chapter areClearing Memory Guidelines for Maintenance5.2 Maintenance Cleaning the OPC Drum MaintenanceAdjusting Shading Setting the Machine to be Checked by PhoneAuto Supply Ordering 5.6 Maintenance Cleaning the Outside Cleaning the MachineCleaning the Inside Cleaning the Document Scanner 3 Wipe the roller surface with a soft cloth dampened with water Maintenance5 Carefully wipe the scanning glass with a soft, dry cloth 7 Perform the shading adjustment. See “Adjusting Shading” on page 5.10 MaintenanceExpected Cartridge Life Caring for the Laser Printer CartridgeReplacing the Laser Printer Cartridge 5.12 Maintenance 6 Close the front cover firmly until it snaps closed Automatic Document Feeder Rubber Pad Replacement TROUBLESHOOTING LCD Error MessagesFax Problems General Printing ProblemsClearing Jams Document Jams While Sending a FaxPaper Jams While the Machine is Printing Paper Jams Inside the WorkCentre Pro WARNING The fuser is hot. Use caution when removing the jammed paper 3 Using both hands, gently pull the paper towards you5 Reinstall the laser printer cartridge and close the front cover TroubleshootingTips for Avoiding Paper Jams LCD Error Messages SolutionDisplay MeaningSolution DisplayMeaning The remote machine hasSolution DisplayMeaning Wait until the WorkCentre ProSymptom Fax ProblemsCause and Solution Symptom Cause and SolutionLine errors due to excessive noise on the phone You may have chosen the wrong paper settingsProblem General Printing ProblemsPossible Cause and Remedy the Start menu, select Settings and Printers ProblemPossible Cause and Remedy Print Quality Problems AaBbCcAaBbCc AaBbCcAaBbCc ProblemAaBbCc AaBbCcProblem AaBbCcAaBbCc AaBbCcAaBbCc AaBbCc AaBbCc AaBbCc AaBbCc ProblemPossible Cause and Remedy Problem AaBbCcAaBbCc AaBbCcResetting the Machine 1 Press the Stop button 2 Press the Scroll/Volume button3 Press the Scroll/Volume button 4 Press the Stop button NOTE This programming sequence must be performed within 1.5 seconds6.20 Troubleshooting This page intentionally left blankAPPENDIX SpecificationsLaser Safety Print MediaSpecifications SpecificationPower ItemsSpecification ItemsPrint ScanSpecification ItemsCopy TelephoneSpecification ItemsAutomatic Paper FeederSpecification ItemsAutomatic DocumentPrint Media Selecting Print MediaSelecting Media Types What to ConsiderA.8 Appendix Selecting Media Sizes Do not use the following types of paper with the WorkCentre ProOther Custom Size Specialty Paper Guidelines FCC Regulations Safety InformationSend Header Requirements Data Coupler Information Immediately notify you of their temporary action Canadian Certification Appendix A.15 Radio Frequency Emissions Reorient or relocate the receiving antennaIncrease the separation between the equipment and receiver Consult the dealer or an experienced radio/TV technician for helpLaser Safety Appendix A.17This page intentionally left blank A.18 AppendixINDEX Page Page uninstall watermarks, printing