Single sheet of paper may be defective. Try, A.7 | Xerox Pro 580

	Problem	Possible Cause and Remedy

	Dropouts	If faded areas, generally rounded, occur randomly on
		the page:
	AaBbCc	the page:
	AaBbCc	• A single sheet of paper may be defective. Try
	AaBbCc	reprinting the job.
	AaBbCc	• The moisture content of the paper is uneven or the
	AaBbCc	• The moisture content of the paper is uneven or the
	AaBbCc	paper has moist spots on its surface. See “Print Media”
	AaBbCc	on page A.7.

•The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.

•The laser printer cartridge may be defective. See “Vertical repetitive defects” on page 6.16.

•If these steps do not correct the problems, contact a service representative.

Gray background			If the amount of background toner shading becomes
			unacceptable, the procedures below may help to clear
	AaBbCc		the condition:
	AaBbCc		• Change the paper to a lighter basis weight. See “Print
	AaBbCc		Media” on page page A.7.
	AaBbCc		• Check the printer’s environment; very dry (low
	AaBbCc		humidity) or high humidity (higher than 80 % RH)
			conditions can increase the amount of background
			shading.
			• Install a new laser printer cartridge.
			• Adjust the shading setting. See “Adjusting Shading” on
			page 5.4.

	Toner smear		• Clean the inside of the printer. See “Cleaning the
			Inside” on page 5.7.
			Inside” on page 5.7.
			• Check the paper type and quality. See “Print Media” on
			page A.7.
			• Try installing a new laser printer cartridge.

Troubleshooting 6.15

Image 167

Xerox Pro 580 If faded areas, generally rounded, occur randomly on, Single sheet of paper may be defective. Try, Condition

Contents

Page Page Contents Fax and Copy Operations Setting up the WorkCentre Pro Print Media MaintenancePrinting Appendix Troubleshooting Getting Started Installing the WorkCentre Pro Select 2-up Paper save output WelcomeMake up to 99 copies of a 20-page document on Product Code Information and Service Supplies Safety Notes Getting Started Page Contents Automatic document feeder Document exit tray Main Components and FunctionsScanner Components Aligns documents Automatic paper feeder Printer Path ComponentsAutomatic paper feeder extension tray Paper Exit tray Paper guides Laser printer cartridge Front cover Rear ViewInside View Twenty One-Touch Buttons Store frequently dialed fax numbers Control Panel Components Redial/Pause Flash/Status Preparing Your Machine for Use Choosing a Location Fold out the extender if necessary Attaching the TraysDocument Input Tray Document Exit Tray Handset and Handset Cradle Telephone Line Connecting to the Phone Line Connecting to the Computer Plugging In the AC Power Cord Loading Paper Getting Started Installing the Laser Printer Cartridge Getting Started Setting the Date and Time Following order MONTH, DATE, YEAR, HOUR, Setting Your Fax Number and Name System ID Getting Started Letter appears on the display as shown below Entering Alphanumeric Characters Key Keypad Character Assignments Editing Name Using Save ModesToner Save Mode Power Save ModePage Paper Save Mode 2-up Toll Save Mode Topics included in this chapter are Installing Software Recommended System RequirementsMinimal requirements Memory 32 MB Installing the Software Installing Software Un-installing Software Installing Software FAX and Copy Operations Ringer Volume Setting Volume Speaker Volume Setting Alert Tones Fax and Copy Operations Setting a Feature Setting User-Selectable Features Language Selectable Options Sending Confirm Discard Size Stamp RCV. Name Junk FAX Barrier Start/Enter button Fax and Copy Operations Preparing Documents for Faxing or Copying Sending a Fax Acceptable Documents for ADF Setting Document Resolution Contrast WorkCentre Pro 580 automatically sets ResolutionResolution to Fine Contrast Loading Documents Confirming a Transmission Canceling a TransmissionSending a Fax Automatically Last Number Redialing Sending a Fax After TalkingAutomatic Redialing Replace the handset and the call will end automatically Voice RequestSending a Voice Request Answering a Voice Request About Reception Modes Receiving a Fax JUL-21 1530 FAX Current reception mode Receiving in Auto Mode Receiving Automatically in FAX Mode Fax and Copy Operations Receiving Automatically in ANS/ FAX Mode Answer an incoming call by picking up the handset Receiving Manually in TEL ModeReceiving Manually Using an Extension Telephone Fax and Copy Operations Copying Overview Making a Copy Making a Quick Copy Press the Start/Enter button to begin copying Using Advanced Copy Features Inserting a Pause Automatic Dialing Or, you can skip assigning a name One-Touch DialingStoring a Number for One-Touch dialing Or, to return to Standby mode, press the Stop button Sending a Fax Using a One-Touch NumberEditing a Number for One-Touch Dialing Using Address Label Storing a Number for Speed Dialing Speed Dialing Press and hold the Speed# button for about 2 seconds Sending a Fax Using a Speed NumberEditing a Number for Speed Dialing Storing One-Touch or Speed Dial Numbers for Group Dialing Group Dialing for Multi-Address Transmission If you do not want to assign a name, skip this procedure Editing Group Dial Numbers Page ControlCentre Lite dialog box appears ControlCentre Lite Fax and Copy Operations Choose Save Phonebook Saving and Using Phonebooks Press the Search/Delete button on the front panel Searching Sequentially through the Memory Searching by the First Letter Chain Dialing Broadcasting Advanced Fax Start/Enter button. The stored number appears on the display Delayed Fax Current time Priority Fax Fax and Copy Operations Display prompts you to enter a 4-digit poll code What is Polling?Polling Polling Transmission Fax and Copy Operations Polling Reception Adding Documents To a Scheduled Operation Canceling a Scheduled Operation Sending a Flash Additional Functions Forwarding Received Faxes Setting Time and Destination for Forwarding FaxesMonitoring a Dual Job Status Turning Fax Forwarding On or Off Editing Fax Forwarding Sending a Toll Save Fax Setting Time for Toll Save FaxToll Save Faxing Fax and Copy Operations To Print Lists Printing Reports Callback Message Printing Printing Selecting Media Types Selecting Print Media Get the Right Paper Selecting Media Sizes Other Custom Size Using the Automatic Paper Feeder Load paper with the print side facing forward Prepare the print material for loadingFor paper Print Side Up Using the Manual Paper Feeder Printing Start/Enter Specialty Paper Guidelines Printing a Document Printing Printing Toner on each Select the WorkCentre Pro Canceling a Print Job Printing Several Pages Per Sheet Printing Help Enter the desired scaling rate in the Scale input field Scaling Your DocumentClick OK, then start printing You can also click the or buttons Fitting Your Document To a Selected Paper Size Select the paper size Printing Posters Overlap=0Overlap=5 To use an existing watermark Printing Watermarks To add a new watermark to the list, click Add To create or edit a watermark Click Delete Click OK Using Page OverlayWhat is an Overlay? To delete a watermark Creating a New Page Overlay Create or open the document you want to print Using Page Overlay Printing Click Delete Overlay Deleting a Page Overlay Printing in a Network Environment Setting Up Host Computer Setting Up Client PC Printing Maintenance Clearing Memory Guidelines for Maintenance Cleaning the OPC Drum Setting the Machine to be Checked by Phone Adjusting Shading Auto Supply Ordering Maintenance Cleaning the Inside Cleaning the MachineCleaning the Outside Cleaning the Document Scanner Maintenance Maintenance Replacing the Laser Printer Cartridge Caring for the Laser Printer CartridgeExpected Cartridge Life Maintenance Maintenance Automatic Document Feeder Rubber Pad Replacement Troubleshooting Document Jams While Sending a Fax Clearing Jams Close the control panel firmly until it clicks into place Paper Jams While the Machine is Printing If Paper Jams in the Paper Exit Area Paper Jams Inside the WorkCentre Pro Troubleshooting Tips for Avoiding Paper Jams LCD Error Messages Back in. If you cannot solve WorkCentre Pro Unplug the power cord, wait Has overheatedXerox service One-touch or speed Dial the number manually WorkCentre Pro Machine is waiting You can press the StartEnter button to immediately Interval to automatically Make sure the telephone numbers are stored Fax ProblemsCheck the phone wall jack by plugging Another phone Dirty scan glass Memory, then restore the documentQuality appear Incoming faxes General Printing Problems Printer cable specifications may be Properties or Print Setup dialog boxSize settings in the Print Setup dialog box Scaling setting in the Printer Properties Print Quality Problems If faded areas, generally rounded, occur randomly on Install a new laser printer cartridgeClean the inside of the printer. See Cleaning Try installing a new laser printer cartridge If you need service, contact a service Fusing assembly may be damaged. Contact aService representative On seams can cause this problem Curl or wave Wrinkles or creases Back of printouts Dirty Skew Require repairs. Contact a service representative Replacing. Install a new laser printer cartridgePrinter may require repairs. Contact a service Clean the inside of the printer Resetting the Machine This page intentionally left blank Appendix Print SpecificationsPower General Copy Scan Fax Telephone Paper Feeder AutomaticType Consumables Paper Weight 12.5 28 lbsInput Capacity Sheets Document Feeder Appendix A.7 Appendix Appendix A.9 Specialty Paper Guidelines FCC Regulations Safety Information Data Coupler Information Appendix A.13 Canadian Certification Appendix A.15 Radio Frequency Emissions Laser Safety This page intentionally left blank Scheduled operation 3-56 Caution Index Manual paper feeder 4-7selecting 4-2, A-7 Problem, solving error messages 6-7 fax General problems, solving 6-12 help Uninstall