3Com TR Returning Products for Repair

F-4 APPENDIX F: TECHNICAL SUPPORT

Returning Products for Repair

Before you send a product directly to 3Com for repair,

you must ﬁrst obtain a Return Materials Authorization

(RMA) number. Products sent to 3Com without RMA

numbers will be returned to the sender unopened, at

the sender’s expense.

To obtain an RMA number, call or fax:

08/04/97

3Com Canada

Calgary

Edmonton

Montreal

Ottawa

Toronto

Vancouver

403 265 3266

403 423 3266

514 683 3266

1 613 566 7055

416 498 3266

604 434 3266

3Com France 33 1 69 86 68 00

3Com GmbH

Austria

Czech Republic/Slovak Republic

Germany

(Central European HQ)

Hungary

Poland

Switzerland

43 1 513 4323

420 2 21845 800

49 30 34 98790 (Berlin)

49 89 627320 (Munich)

36 1 250 83 41

48 22 6451351

41 31 996 14 14

3Com Iberia

Portugal

Spain 351 1 3404501

34 1 383 17 00

3Com Ireland 353 1 820 7077

3Com Latin America

U.S. Headquarters

Northern Latin America

Argentina

Brazil

Chile

Colombia

Mexico

Peru

Venezuela

408 326 2093

305 261 3266 (Miami, Florida)

541 312 3266

55 11 5181 0869

562 633 8935

571 629 4110

52 5 520 7841/7847

51 1 221 5399

58 2 953 8122

3Com Mediterraneo

Italy 39 2 253011 (Milan)

39 6 5279941 (Rome)

3Com Middle East 971 4 349049

Regional Sales Ofﬁce Telephone Number

3Com Nordic AB

Denmark

Finland

Norway

Sweden

45 39 27 85 00

358 0 435 420 67

47 22 58 47 00

46 8 632 56 00

3Com Russia 007 095 258 09 40

3Com Southern Africa 27 11 807 4397

3Com UK Ltd. 44 131 240 2900 (Edinburgh)

44 161 873 7717 (Manchester)

44 162 889 7000 (Marlow)

Country Telephone Number Fax Number

U.S.A. and Canada 1 800 876 3266,

option 2 408 764 7120

Latin America 1 408 326 2927 408 764 7120

Europe, South Africa,

and Middle East 44 1442 438125 44 1442 435822

Elsewhere 1 408 326 2926 1 408 764 7120

Regional Sales Ofﬁce Telephone Number

Contents

Main 3Com Corporation 95052-8145 Santa Clara, California 5400 Bayfront Plaza C ONTENTS TARTED S ETTING U ANAGEMENT M FOR NTERFACE VT100 I WITH ONFIGURING 5 ONSOLE PECIFICATIONS S ECHNICAL F UPPORT ARRANTY S ECHNICAL Page A BOUT Conventions How to Use This Guide Introduction Related Publications O VERVIEW System Benets II Switch 2000 TR About the SuperStack System Features Summary of Features Typical Applications of Token Ring Switching Ring Segmentation 1-5 Ring Segmentation Figure 1-2 Using Switch 2000 TR to Segment Network 1-6 CHAPTER 1: OVERVIEW The Front Panel Figure 1-3 SuperStack II Switch 2000 TR Front Panel RJ-45 Ports RJ-45 Ports Front Panel LEDs 1-8 CHAPTER 1: OVERVIEW The Rear Panel * Refer to the appropriate module installation manual for more information. Figure 1-5 Switch 2000 TR Rear Panel Power Socket Serial Number Optional Slide-In Modules The ATM Module The FDDI Module The Token Ring-in-Fast Ethernet (TR-in-FE) Module Page Migrating to High-speed Technologies 1-13 Migrating to High-speed Technologies Figure 1-6 Using Switch 2000 TR for Migration to High-Speed Technologies Direct attach Workstations SuperStack II Switch 1000 TX High-speed Cascade Connectors Token Ring Switching Concepts Why Token Ring Switching? Source Route Bridging (SRT) Transparent Bridging (TP) Source Route Transparent Bridging Spanning Tree Congestion Control Forwarding Modes VLANs 2 Important Safety Information Positioning the Switch 2000 TR Considerations for Placement Conguration Guidelines Power Supply and Fuse Replacing the Fuse Installing the Slide-in Modules Page Installing the Switch 2000 TR Rack Mounting Wall Mounting Stack Mounting Connecting Redundant Power System Connecting to the Serial Port Connecting a VT100 Terminal Device Defaults Device Defaults 2-7 Page 3 Switch 2000 TR Management Options VT100 Management Interface Via the Serial Port Via an IP Network Connection Conguring Switch 2000 TR in Stack 3-3 Conguring Switch 2000 TR in Stack 6 5 4 3 2 1 Managing over the Network IP Addresses Operating IP in a Closed Network Obtaining Network Addresses Management Prerequisites Source Routing Prerequisites Switch 2000 TR Management Consoles The VT100 Console Key Board Shortcuts Correcting Text Entries Default Users VT100 Console Menu Map 3-9 VT100 Console Menu Map Figure 3-4 displays the menu structure for the Switch 2000 TR VT100 console interface. Figure 3-4 Switch 2000 TR VT100 Console Interface Menu Map Setting Up the VT100 Console Switch 2000 TR Management Setup Fields Page The LCD Console LCD Console Buttons Switch 2000 TR Unit Id: 1 Switch 2000 TR Unit Id. 1 3-14 CHAPTER 3: SETTING UP FOR MANAGEMENT LCD Console Menu Map > I/O Module > Status > Management > Bridge Switch 2000 TR Unit Id: 1 Switch 2000 TR Unit Id. 1 Setting Up BOOTP Page Auto Logout Upgrading Software Upgrading Module Software Resetting the Switch 2000 TR VT100 Console Reset LCD Console Reset Reset Button Power Cycle Reset 4 Quick Setup Bridge Conguration Setting Source Routing Transparent (VT100) Setting Source Route Bridging Setting Transparent Bridging Spanning Tree Fields Port Conguration Setting Up Ports Setting the Port Admin. State Setting VLAN ID Setting Port Personality Setting Port Priorities Setting Congestion Control Setting Port Speed Setting Forwarding Mode Dynamic Cut-Thru Threshold% Setting the Locally Admin. Address Setting Broadcast Storm Control Port Bridge Conguration I/O Module Conguration Stack Conguration Setting Up the Stack Setting VLAN Conguration Page Unit Conguration Setting Up the Unit Administrative Conguration Setting Local Security Creating New Users Deleting Users Editing Users and Changing Passwords About the Switch Database (SDB) Database Entries Database Entry Methods Switch Database Conguration Adding Entries to the Database Deleting Entries from the Database Finding Entries in the Database SNMP Trap Conguration Serial Port Conguration Page Initializing the Switch 2000 TR 5 Unit Conguration Bridge Conguration Port Conguration > Port Setting Port ID ENTER ENTER Switch 2000 TR Viewing Link State Setting Port State Setting Speed Setting Port Personality I/O Module Conguration > I/O Module Switch 2000 TR 6 Locating Statistics Unit Statistics Port Statistics Port Statistics (Trafc) Page Stack Status Status Fault Log Remote Polling (PING) LCD Status 7 What are VLANs? Benets of VLANs How VLANs Ease Change and Movement How VLANs Control Broadcast Trafc How VLANs Provide Extra Security VLANs and the Switch 2000 TR The Default VLAN and Moving Ports From the Default VLAN Connecting VLANs to a Router Connecting Common VLANs Between Switch Units Page Page A Software Upgrade Utility Command Set Starting the Software Upgrade Utility Using the Commands Resetting to Factory Defaults Downloading a New Software Image After the Download Status Messages B Access Rights Table B-2 APPENDIX B: SCREEN ACCESS RIGHTS C Null Modem Cable Cabling for Module Options Page D Troubleshooting Procedures Page E T Physical Dimensions Specications for Module Options F Online Technical Services World Wide Web Site 3Com Bulletin Board Service 3ComFacts Automated Fax Service 3ComForum on CompuServe Online Service Support from Your Network Supplier Support from 3Com F-4 APPENDIX F: TECHNICAL SUPPORT Returning Products for Repair INDEX Numbers A B C L M N O P S T U V W 3Com Corporation LIMITED WARRANTY H S STANDARD WARRANTY SERVICE WARRANTIES EXCLUSIVE