Returning Products for Repair | 3Com TR manual

F-4APPENDIX F: TECHNICAL SUPPORT

Regional Sales Ofﬁce	Telephone Number

3Com Canada	403 265 3266
Calgary	403 265 3266
Edmonton	403 423 3266
Montreal	514 683 3266
Ottawa	1 613 566 7055
Toronto	416 498 3266
Vancouver	604 434 3266
3Com France	33 1 69 86 68	00
3Com GmbH	43 1 513 4323
Austria	43 1 513 4323
Czech Republic/Slovak Republic	420 2 21845 800
Germany	49 30 34 98790 (Berlin)
(Central European HQ)	49 89 627320	(Munich)
Hungary	36 1 250 83 41
Poland	48 22 6451351
Switzerland	41 31 996 14 14
3Com Iberia
Portugal	351 1 3404501
Spain	34 1 383 17 00
3Com Ireland	353 1 820 7077
3Com Latin America	408 326 2093
U.S. Headquarters	408 326 2093
Northern Latin America	305 261 3266	(Miami, Florida)
Argentina	541 312 3266
Brazil	55 11 5181 0869
Chile	562 633 8935
Colombia	571 629 4110
Mexico	52 5 520 7841/7847
Peru	51 1 221 5399
Venezuela	58 2 953 8122
3Com Mediterraneo
Italy	39 2 253011 (Milan)
	39 6 5279941	(Rome)
3Com Middle East	971 4 349049

Regional Sales Ofﬁce	Telephone Number

3Com Nordic AB	45 39 27 85 00
Denmark	45 39 27 85 00
Finland	358 0 435 420 67
Norway	47 22 58 47 00
Sweden	46 8 632 56 00
3Com Russia	007 095 258 09 40
3Com Southern Africa	27 11 807 4397
3Com UK Ltd.	44 131 240 2900 (Edinburgh)
	44 161 873 7717 (Manchester)
	44 162 889 7000 (Marlow)

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must ﬁrst obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Country	Telephone Number		Fax Number

U.S.A. and Canada	1 800 876	3266,	408 764 7120
	option 2
Latin America	1 408 326	2927	408 764 7120
Europe, South Africa,	44 1442 438125		44 1442 435822
and Middle East
Elsewhere	1 408 326	2926	1 408 764 7120

08/04/97

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3Com TR manual Returning Products for Repair

Contents

Superstack II Switch 2000 TR User Guide Version For units of the Department of Defense For civilian agencies Contents Setting UP for Management Configuring with the VT100 Interface Switch 2000 TR 3COM Corporation Limited Warranty Page How to Use This Guide About this GuideIntroduction Conventions Related Publications Icon Type DescriptionConvention Description About the SuperStack II Switch 2000 TR OverviewSystem Beneﬁts System Features Summary of Features Link Status Typical Applications of Token Ring Switching Bootp 2Using Switch 2000 TR to Segment Network Ring Segmentation Front Panel Status and Activity LEDs LCD Status Display RJ-45 Ports Front Panel LEDsLCD Display Buttons Rear Panel Optional Slide-In Modules Summary of ATM Features Fddi Module Summary of Fddi Module Features Token Ring-in-Fast Ethernet TR-in-FE ModuleBeneﬁts of Fddi Beneﬁts of TR-in-FE Summary of TR-in-FE Module Features Migrating to High-speed Technologies ATM Token Ring Switching Concepts High-speed Cascade ConnectorsWhy Token Ring Switching? Source Route Bridging SRT Transparent Bridging TP Bridge Table Source Route Transparent Bridging Spanning Tree802.1d Spanning Tree IBM Spanning Tree Congestion Control Forwarding Modes VLANs Advantages of Vlan Important Safety Information Getting Started Positioning the Switch 2000 TR Considerations for Placement Installing the Slide-in Modules Power Supply and FuseConﬁguration Guidelines Replacing the Fuse 2Inserting a Slide-in Module into a Switch 2000 TR Installing the Switch 2000 TR Rack MountingWall Mounting Stack Mounting Connecting Redundant Power System Connecting to the Serial PortDevice Defaults Connecting a VT100 Terminal Stack Defaults Bridge DefaultsNumber of Ports Bridge Type Bpdu Address C0-00-00-00-01-00 8CHAPTER 2 Getting Started Setting UP for Management Switch 2000 TR Management Options Access mechanism Allows you to Using VT100 Management InterfaceVia the Serial Port Via an IP Network Connection Conﬁguring Switch 2000 TR in Stack Head UnitCascade Connections Managing over the Network IP AddressesOperating IP in a Closed Network Obtaining Network Addresses Management Prerequisites EuropeAsia Paciﬁc Switch 2000 TR Management Consoles Source Routing PrerequisitesVT100 Console Choice Field Key Board Shortcuts Entry FieldButton List Boxes Default Users Default Name Password Access LevelCorrecting Text Entries 4Switch 2000 TR VT100 Console Interface Menu Map VT100 Console Menu Map Setting Up the VT100 Console Main Banner Switch 2000 TR Management Setup Fields Locally Admin AddressMAC Address Default Router Work Group IDDevice IP Address Device SubNet Mask LCD Console LCD Console Buttons LCD Console Menu Map Enter accepts Enter selection and moves to next menuRight Arrow moves to next digit Enter 802.1d Setting Up the LCD Console IP Address Setup Setting Up Bootp Bootp StateBootp Requests Setting Up Bootp 13Switch 2000 TR Auto Logout Screen Auto Logout Ware Upgrade Upgrading Software Upgrading Module Software Resetting the Switch 2000 TR VT100 Console ResetLCD Console Reset Power Cycle Reset Configuring with the VT100 Interface Vlan Quick Setup 2Main Menu with Quick Setup Highlighted Setting Source Routing Transparent VT100 Bridge Conﬁguration Setting Source Route Bridging Setting Transparent Bridging Spanning Tree Fields Spanning Tree Parameters Setting Up Ports Setting the Port Admin. StateSetting Vlan ID Port Conﬁguration Setting Port Personality Setting Port PrioritiesSetting Congestion Control Setting Port Speed Setting Forwarding ModeSetting the Locally Admin. Address Dynamic Cut-Thru Threshold% Setting Broadcast Storm Control Rising Threshold%Falling Threshold% Rising Action 8Switch 2000 TR Port Bridge Setup Screen Port Bridge Conﬁguration Setting Up the Stack Module ConﬁgurationStack Conﬁguration Bootp Client Vlan Conﬁguration Assigning a Port to a Vlan Specifying a Backbone Port Setting Up the Unit Unit Conﬁguration Administrative Conﬁguration Power On Self TestRoving Analysis Setting Local Security 13TR Local Security Screen Creating New Users Deleting Users Editing Users and Changing Passwords Community String-Enter a new community string About the Switch Database SDB Database EntriesDatabase Entry Methods Switch Database Conﬁguration 17TR Management Screen Snmp Trap Conﬁguration Adding Entries to the DatabaseDeleting Entries from the Database Finding Entries in the Database 19TR Trap Setup Screen Serial Port Conﬁguration Connection Type DCD ControlDSR Control Flow Control Initializing the Switch 2000 TR 21Switch 2000 TR Initialization Screen Configuring with the LCD Console 2CHAPTER 5 Configuring with the LCD Console Setting Port ID Viewing Link State Setting Port State Setting Speed Press Enter to conﬁrm the personality on the port Module Module Type Monitoring the Switch 2000 TR Locating Statistics Unit Statistics 2Unit Statistics Screen Port Statistics 3TR Port Statistics Screen Port Statistics Trafﬁc 4Sample TR Port Statistics Trafﬁc Screen Port Statistics Stack Status 5TR Stack Status Screen Status 6Status Screen Fault Log 7TR Fault Log Screen Remote Polling Ping 8TR Remote Poll Screen Switch 2000 TR Switch 2000 TR StatusLCD Status Status Virtual Lans What are VLANs? Beneﬁts of VLANs How VLANs Ease Change and MovementHow VLANs Control Broadcast Trafﬁc How VLANs Provide Extra Security VLANs and the Switch 2000 TR Default Vlan and Moving Ports From the Default VlanConnecting VLANs to a Router Connecting Common VLANs Between Switch Units Using Non-routable ProtocolsUsing Unique MAC Addresses Extending VLANs into an ATM Network Vlan 6CHAPTER 7 Virtual Lans Software Upgrade Utility Software Upgrade Utility Command SetSoftware Upgrade Command Utility Starting the Software Upgrade Utility For Example Using the Commands Resetting to Factory DefaultsDownloading a New Software Image After the Download Status Messages Screen Access Rights Access Rights TableScreen Accessible to Status Monitor Manager Security Fault Log Setup Serial Port Cable PIN-OUTS Null Modem CableCabling for Module Options DB9 Female 2APPENDIX C Serial Port Cable PIN-OUTS Troubleshooting Troubleshooting Procedures You forget your password and cannot log If Power LED is YellowIf port fails to join ring If server fails to attach to ports 1 through Physical Dimensions Speciﬁcations for Module Options Online Technical Services 3Com Bulletin Board ServiceAccess by Analog Modem Technical Support 3ComFacts Automated Fax Service Access by Digital Modem408 654 2706 or 408 654 Country Telephone Number 3ComForum on CompuServe Online Service Support from Your Network SupplierSupport from 3Com Returning Products for Repair Index Ping Page Virtual LAN Trunks. See VLTs Vlan Setup screen 3Com Corporation Limited Warranty Hardware