Configuring Phone Restrictions 113
Configuring Phone RestrictionsUse call restrictions to block specific incoming and outgoing call patterns
for a phone. These are commonly referred to as blacklists (blocked
patterns) and whitelists (allowed patterns). You can configure block and
allow lists for both incoming and outgoing calls.
If the incoming or outgoing number matches both the blocked list
pattern and the allowed list pattern (for example, 847* is configured for
block list and 847262* is configured for allow list), the block list always
takes precedence.
The standard format for all dial patterns is <number pattern>*, for
example 900*.
The call restrictions feature described in this section allows you to define
incoming and outgoing call restrictions for a single phone. Call
restrictions may also be configured (as whitelists and blacklists) in the
Class of Service (COS) to which a phone is assigned. If there is a conflict
between the calling restrictions defined for the phone and the restrictions
defined for a phone's COS, VCX software applies the restrictions defined
in the COS. See Configuring Class of Service.
Adding Call
Restrictions
To add call restrictions to an existing phone:
1In the USERS menu, click Users.
The Users page appears (Figure 30).
2Click Phones in the Phones column.
The User - Assigned Phones page appears.
3Click Call Restrictions in the Actions column.
The Call Restrictions page appears.
4From the Call Restrictions page, click Add Call Restriction.
The Call Restrictions page appears. Figure 36 shows an example of an
outgoing call restriction.