Configuring Hunt Groups and Attendants 221
Tab le 25 summarizes how the three group types route incoming calls.
Hunt Group calls routed to a call coverage point always go to the point
configured for the Hunt Group, not to the point configured for (or by) the
Hunt Group member (that is, the member’s personal call coverage point).
If the member has Do Not Disturb enabled, personal (non-Hunt Group)
calls go to the call coverage point. However, Hunt Group calls always ring
on a member’s phone, regardless of the Do Not Disturb setting.
Attendants In addition to hunt groups, you can use the VCX hunt group
configuration menu options to configure attendant call coverage.
An attendant is typically responsible for answering and redirecting calls to
a company, division, or department main telephone number. Attendant
responsibilities may be handled by one person (for example, a operator or
administrative assistant) or by multiple people.
Configuring a Hunt
Group or Attendant
This section provides information on how to configure a hunt group or
attendant.
When you create a hunt group or attendant, you specify the extension
callers dial to access the group or attendant. VCX software automatically
creates the extension and an associated voice mailbox.
Table25 Hunt Group and Calling Group Behavior
Condition
Linear Hunt Group
Result
Circular Hunt Group
Result
Calling Group
Result
No members Go to call coverage. Go to call coverage. Go to call coverage.
All members logged out Go to call coverage. Wait for a member to log
in or until total timeout
reached.
Go to call coverage.
All members busy Go to call coverage. Wait for a member to
become available or until
total timeout reached.
Queue the call and wait
for an available member
or until total timeout
reached.
All members available Route call to first member
in the list.
Route call to the member
following the member to
whom the last call was
routed.
Ring all member phones.
Total timeout reached Go to call coverage. Go to call coverage. Go to call coverage.