170 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USER
To remove a phone extension from the Silent Monitor and Barge In -
Assigned Phones page, follow steps 1 and 2, then:
1Check the box preceding the phone extension for each user you want to
remove from the monitoring list.
2Click Delete Selected.
3A confirmation window appears. Click OK to remove the user.
Configuring Call Coverage for a Telephone
Incoming calls that are not answered or cannot be answered because the
destination is busy or unreachable, follow a specific call coverage pattern.
Call coverage determines how a call is routed when a phone is not
answered.
Every phone extension has a default coverage point to handle
unanswered calls. There are three default call coverage options:
■Calls can be redirected to the phone’s voice mailbox (this is the
default).
■Calls can be redirected to a telephone number, extension, or auto
attendant.
■Calls are not redirected. The caller hears a busy tone or the phone
continues to ring until the caller hangs up.
Note that, if call fallback is enabled, voice mail is the only valid call
coverage point. See the description of call fallback in Tab le 12 .
In addition to the default call coverage point, you can create a coverage
plan for a phone extension. A coverage plan consists of coverage rules. A
rule specifies the call coverage point (voice mailbox or number) to which
unanswered calls should be redirected based on a specific date, day of
the week, or time. For example, you can configure a coverage rule that
specifies unanswered calls on weekends be redirected to another
telephone number.
The following types of scheduled coverage rules are available (listed in
order of priority):
■One-time events
You can configure a rule for a one-time event that lasts for a single
day, multiple days, or part of a day.
■Repeating events