226 CHAPTER 8: CONFIGURING GROUPS
Queue). You can enable one or both options. By default, neither option is
enabled.
For both options, the initial notification is sent as soon as the threshold is
exceeded, and a 30-second timer starts. If the call remains in the queue, a
notification is re-sent when the 30-second timer elapses. The second
notification waits until the timer elapses even if another call joins the
queue. This prevents a flood of notification messages to group members.
A new notification is not sent until the queue threshold falls below the
limit and then exceeds the limit again, or the previous message was sent
more than 30 seconds ago.
If you enable both queue notification options and one of the threshold
limits is exceeded, the telephone display panel of each hunt group
member displays the notification message for the appropriate option
(either calls in queue exceeded or time in queue exceeded). However, the
time in queue threshold is always the first threshold checked. Once the
time in queue limit has been exceeded, only that notification warning
message will be displayed even if additional calls arrive that exceed the
number of calls threshold.
Table27 Add Hunt Group Queue Notification Settings
Field Description Example
Number of Calls
(1-512)
If enabled, sends a notification to all members of the
hunt group or attendant (logged in or logged out)
when the queued calls exceed the specified
threshold. The default is 5 calls. The threshold range
is 1 to 512 calls.
The displayed message for an exceeded Number of
Calls in queue threshold is:
HG Queue exceeded call:
<hunt group extension>.
5