Configuring Hunt Groups and Attendants 225
5In the Queue Notification section, choose one of the options described in Tab le 27 . When an option is enabled, all members of the hunt group or attendant, regardless of group login status (logged in or logged out), receive a notification message on their telephone display panel when queued calls exceed the specified threshold. Notification thresholds can be based on the number of calls waiting in the queue (Number of Calls) or how long a call has been waiting (Time in Music on Hold
Number1
Identifies access to an audio file
configured through the IP Messaging
Administration interface. This is the
recording (either a voice or music) a caller
hears when put on hold.
See the IP Messaging Operations and
System Administration Guide for details
on how to configure the music on hold
number.
5001
Voice Mail
Number
Identifies the number dialed to access the
mailbox where voicemail for this hunt
group or attendant is stored on the IP
Messaging server.
5000
Per Device
Timeout
(2-20 seconds)
Specifies how long, in seconds, the VCX
call processor rings one extension before
moving to the next extension if there is
no answer. The default is 10 seconds.
10
Total Timeout
(2-900 seconds)
Specifies how long, in seconds, the VCX
call processor attempts to make a
connection within the hunt group or
attendant before directing the call to the
default call coverage point. The default is
120 seconds.
120
Override Total
Timeout
If enabled and no members are logged in
to the circular hunt group or attendant,
sends a call to the call coverage point
immediately. This field is not available for
linear hunt groups because, if no linear
hunt group members are logged in, calls
go to call coverage by default.
1The hunt group will try to provide an announcement to an unanswered call. If an
Announcement Number is not available, the hunt group falls back to the provisioned Music on
Hold Number. If the MOH number is not available, the call processor sends a ringback signal to
the caller.
Table26 Add Hunt Group Information (continued)
Field Description Example