Configuring Hunt Groups and Attendants 233
■Weekly Coverage Settings — Select a time and day (or days) that
will be applied weekly.
8Click Save.
The Coverage Rule(s) page reappears and the new rule is listed.
New rules are assigned to the hunt group or attendant and take effect
immediately.
You cannot edit an existing rule (for example, to adjust the time). You
must delete the rule and create a new rule with the correct settings.
Creating a Call Coverage Rule for a Group
To create a call coverage rule for a group:
1Access the office location of the group whose call coverage you want to
configure (see Accessing a VCX Site through the Central Manager).
The USERS interface is enabled and the Users page appears. This page
lists all the users configured on this server. The menu options for the
USERS interface appear on the left side of the window.
2Click Hunt Groups.
The Hunt Groups page appears (see Figure 78).
3Click the Call Coverage link in the Actions column for the appropriate
hunt group.
The Coverage Rules page appears. See Figure 79. This page displays the
coverage rules in effect for the hunt group or attendant. Initially, the only
coverage rule listed is the default call coverage point.
4Click Add Coverage Rule.
The Add Coverage Rule page appears. See Figure 82.