180 CHAPTER 6: CONFIGURING TELEPHONE FEATURES FOR A USER
You can modify any rule attribute.
6Edit the rule identifier in the Name field.
7Change the Call Coverage option for this rule:
■Send to Voice Mail — Unanswered calls to the phone extension are
redirected to the group voice mailbox. If Call Fallback is enabled for
the extension, this is the only valid call coverage option (see
page 173.
■Sent to Number — Unanswered calls to the phone extension are
redirected to the specified telephone number or extension, for
example, a receptionist, an Auto Attendant, or another phone
extension.
If call coverage is internal (another VCX extension), enter the
extension.
If call coverage is external (outside the VCX system), enter as an
E.164 number (8475555555).
8Edit the exiting scheduling setting for the rule or create a different
setting:
■Holiday Coverage Settings — Configure a holiday date.
■Event Coverage Settings — Configure a date range.
■Weekly Coverage Settings — Configure a time and day (or days)
that will be applied weekly.
9Click Save.
The Coverage Rule(s) page reappears and the new values for the edited
rule are listed.
Edited rules take effect immediately.
Deleting a Call
Coverage Rule
When you remove a coverage rule for a phone extension, an unanswered
call is either redirected by another rule or, if no rule applies, to the default
coverage point.