90 CHAPTER 4: ADDING VCX TELEPHONES AND ATTENDANT CONSOLES
Call Center Names Identifies all of the Call Centers the end user should be
assigned to. If there are multiple Call Centers for a user;
separate each Call Center with a comma.
Call Fallback When checked, Call Fallback is enabled. Call Fallback
works with the call coverage setting configured for a
phone. If a phone forwards calls to another number and
that number does not pick up the call, the call is routed
back to the coverage point of the original destination if
that coverage point is voice mail. The fallback option
does not apply to other coverage points. See
Configuring Call Coverage for a Telephone.
For example, phone A is configured to forward
unanswered calls to phone B. A call arrives at A, is not
answered, and is forwarded to B. B does not answer. In
this case, the call “falls back” to A’s call coverage point
(voice mail).
The Call Fallback and Create Mailbox fields are enabled
by default so that unanswered calls will, by default, be
forwarded to voicemail.
Create Mailbox When checked, a voicemail mailbox is automatically
created on the IP Messaging system.
The mailbox number is the same as the phone extension.
The Create Mailbox and Call Fallback fields are enabled
by default so that unanswered calls will, by default, be
forwarded to voicemail.
3Com Corporation recommends that you always ensure
this check box is enabled.
■If you initially disable this check box and later enable
it, users may be unable to access voicemail by
pressing the message button on their phones.
■If you initially enable this check box and later disable
it, when users press the message button, the phone
display panel will show “Server error, no VM” The
mailbox still exists but is not accessible.
Default Phone Profile When checked, designates this phone profile as the
default. While not required, a default profile can specify
general (default) phone profile settings.
Only one phone profile can be designated as the default,
and the default profile cannot be deleted. You can,
however, clear this check box if you want to remove the
default designation. This allows you to delete the phone
profile or designate another profile as the default.
Table12 Add Phone Profile Field Descriptions (continued)
Field Description