222 CHAPTER 8: CONFIGURING GROUPS
You need the following IP Messaging information:
■Voice Mail Number — Identifies the extension dialed by the call
processor to access the IP Messaging voicemail system.
■Announcement Number — Identifies the recording a caller hears
before the call is answered (for example, “Your call is important to us.
Please hold for the next available agent.”).
■Music On Hold Number — Identifies the extension dialed by the call
processor to play a MOH recording when a caller is put on hold.
When a caller dials a group or attendant number, the call processor
connects the call, redirects the caller to the announcement number, and
hunts for the next available agent. If no announcement number is
configured, the call processor redirects the caller to MOH and hunts for
the next available agent. If neither an announcement number or MOH
number is configured, the caller hears ringing while the call processor
hunts for the next available agent.
You can add users at remote sites (for example, a branch office) to a hunt
group or attendant configured on another site (for example, a regional
office). To enable a group member at a branch office to access the
group’s voice mailbox (or hear MOH or announcements), which is
configured on the regional office, you must create a route plan on the
branch that identifies the IP Messaging server running at the regional
office. See Configuring Routes for Global IP Messaging on a Branch
Office.
If a hunt group contains fax machines, the hunt group can ONLY consist
of FAX machines.
Group (hunt group and attendant) configuration is subject to the
following limits:
■Each site can can support a maximum of 100 groups.
■Each group can support a maximum of 75 members.
■An extension can a member of a maximum of 25 groups.