Configuring an Attendant Console 123
to the Attendant Console button is lit indicating the telephone is busy.
The attendant can manage internal or external calls according to the
functions mapped to four Attendant Console feature buttons.
Up to three attendant consoles can be associated with a telephone.
Supported Attendant
Console Feature
Buttons
The Attendant Console feature buttons allow you to enable any four of
the following functions:
■Call Hold — Allows the attendant to put a call on hold.
■Call Park — Allows the attendant to place a call in a holding pattern
and make it available for another user to pick up from any telephone
on the system by dialing the Call Park extension.
■Call Transfer — Allows the attendant to transfer a call to an
extension mapped to one of the Attendant Console buttons.
■Conference — Allows the attendant to create a conference call with
two other extensions mapped to Attendant Console buttons.
■Attendant Serial Calling — Allows the attendant to activate a serial
call transfer from an external or internal caller to multiple internal
destinations (one at a time) during a single connection.
Serial calling works as follows:
1A caller dials the attendant’s number (external caller) or extension
(internal caller) and requests a serial call transfer.
2The attendant uses one of the following methods to transfer the call:
Method 1:
aPresses the button mapped to Attendant Serial Calling on the
Attendant Console.
bPresses the button mapped to the called party’s extension on the
Attendant Console.
cPresses the button mapped to Attendant Serial Calling on the
Attendant Console to complete the transfer.
Method 2:
aPresses the Feature button on the attendant’s phone and enters
feature code 471.
A prompt appears in the attendant phone’s Display Panel requesting
the Serial Calling Number (the destination extension).