
11 CONFIGURING THE CALL REPORTS
APPLICATION
This chapter describes how to configure and use the VCX Call Reports
application to view Call Detail Records (CDRs) collected by the server
hosting the VCX Accounting service for each office (regional and any
associated branches).
This chapter includes the following topics:
■Call Detail Records Overview
■Accessing the Call Reports Application
■Downloading CDR Data
■Managing the CDR Display and Generating Reports
■Changing Configuration Preferences
■Uninstalling the Call Reports Application