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Canon B75 manual PATI5 TROUBLESHOOTINGAND, Maintenance

Models: B75

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PATI5: TROUBLESHOOTINGAND

MAINTENANCE

Thissectiondescribesbasictroubleshootingand maintenanceprocedures,and howto dealwitherrors.

Thisfacsimileis designedto withstandyearsof use. However,evenwithqualitymachines, problem sometimesoccurs.Thissectionis includedto help you solveproblemsyou mighthaveto dealwith over the years.Canon'sinterestin you did not stopwhen you boughtthisequipment^Oursalesand service representativesarealwaysreadyto answerquestions you may haveaboutoperationof the fax.

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Canon B75 manual PATI5 TROUBLESHOOTINGAND, Maintenance

Contents

EWfl FMPHONEBCa on BUBBLEJETFACSIMILEFMPHONE-B BUBBLEJETFACSIMILE InstructionBookCanon Copyilghl Page B. Order lnformation C. Power Requirements 120Users ln the U.S.A PRE.INSTALI-ATIONREOUIREMENTSFORCANONFACSIMILEEQUIPMENT A. LocationIncreasethe separationbetweenlhe equipmentor receiver IN CASE OF EQUIPMENTMALFUNCTIONRIGHTSOF THE TELEPHONECOMPANY Re-orientor relocatethe receivingantenna3. Followallwarningsand instructionsmarkedon the product A. Whenthe powercord or plug is damagedor frayedIMPORTANTSAFEW INSTRUCTIONS 1 . Readallof theseinstructions 2. Savetheseinstructionsfor lateruseE . lf the producthas beendroppedor the cabinethasbeendamaged B. Order lnformation C. Power RequirementsUsers ln Canada PRE-INSTALI-ATIONREQUIREMENTSFORCANONFACSIMILEEQUIPMENT A. LocationPage Powerrequirements PaTt1 GETTINGSET UPChecklist Do you haveeverything? Controlpanelsummary SettingUpthe Fax FindingtherightlocationRegisteringyournumberand nameTTl UsingthetelephonePaTI2BEFOREYOUUSETHEFAX PaTt3 GETTINGSTARTEDWITH BASICSClearingprinterjams ReceivingdocumentsPrintingan activitymanagementrepon CleaningdirtyplatenOne-touchdialing PaTt4 ADVANCEDFEATURESUsingthememory Printingreports Settingthe printerdataSummaryof usersettings U s i n g p o f l i n gSpecifications PaTt5 TROUBLESHOOTINGAND MAINTENANCETroubleshooting MaintenanceHowto set up the fax formoredetailsseepages8-15 lnstallingan ink cartridgeformoredetails,seepages16-23 Loadingletter-sizepaper Insertinga documentintothe documentfeeder fordetails,see page43 pit=iClearingpaperjamswiththepaperbaitreleaselever Fordetails,seepage73 Dialingand sending SettingreproductionqualitySendinga documentwithmanualdialing fordetails,see45 Receivingphonemessagesandfaxtransmissions Using the AUTO FAXIEL switchover with no answeringmachineconnectedIFNTCTTOFI GETTINGSETUP o 1 FAXPHONE875 mainunit o 1 Handset tr 1 Handsetcradle Part1GETTINGSETUP1 AuthorizedServiceFacilitieslisting E 1 Postcard Unpack your fax and make sure you have everything listed belowr RearView qff$r TheHandset t r @ srrll no Canon@@.-@@ i-@@*@Findingthe right location PowerrequirementsOperatingandstoringenvironment Makesuretheplacewhereyousetupthefaxsatisfies thefollowingconditionsUsethefaxonlywithinthefollowingrangesof temperatureandhumidity Donotsubjectthefaxto strongphysicalshockor vibration DO NOTOVERLOADTHE ELECTRICALOUTLET WHERETHEFAXIS PLUGGEDIN Fasteningthe handsetcradle Turningthe facsimileon/off Plugtheunitspowercordintoa power outletGonnectingthe telephoneline Connectthetelephonelineto the leftjack markedLthe controlpaneltowardsyou untilit opens 1 Pressrsropl 2 Placeyourfingersunderthecontrolpanelwhereit ismarkedfpmm andgentlypullout The standbymodetouch-tone Tone/pulsesettingSetting up the printer CartridgehandlingprecautionsSettingup theprinter Page 10 Afterinstallation,followtheprocedureto load paper.21 Recommendedpaperspecifications €x== i-..+Pii Tapto aligntheedgeofthepaperstacktlt ofthefeeder 3 Press@ Cleaningthe printheadThetestpatternis printed.Aftercleaning, the fax returnsto standbv 1 LoadpaperintheprinterpaperfeederSeftingup the printer Part2 BEFOREYOUUSETHEFAX PressFnNfi-roM The nectsrRATtoNswitchis on the rightrear cornerof the unitMovethe nectsrnATloNswitchto oN Beforeyouregister8 PresstsToFto returnto standby 7 PressrsEtl to registerthenewdateandtime.Theclockstartsthemomentyoupress 1 Press Trulrc-T-Tox Registeringyourtelephonenumber2 Press@ 3 PresssE-Tt6 Press-s-E-Tt 4 Press@ 1 PressFnreroERegisteringyourname 3 Pressis ETt1 0Whenyouarefinishedenteringthename, pressrs-E-T-1 3 Press@ Whenyou arefinishedregistering 1 MovethenecrsrRATroNswitchto orr4 PressrcET 5 PressRETbRnto printthe nameand numberyouveregisteredfor the faxAnsweringthe telephone PATI3 GETTINGSTARTEDWITHBASICSDialingthe telephonemanually Redialingthe telephonemanually Usingregulardialingwithnumerickeys 1 Pickupthehandset Pickupthehandset Switchingtone/pulsedialingUsingthenumerickeys,enterthecomplete number PresslloNEIafteryouheartherecorded messageof theinformationservicePickupthehandset Dialingthrougha switchboardPBXUsethenumerickeysto dialtheoutsideline number Usethenumerickeysto entertherestof the numberPapersize 0.04in- . nIJ l Whatthe receivingfax doesntseePreparingdocumentsbeforesending 3 Presst-strTt SettingdocumentdensityPresseithersearchkey. or to display theothersettings Whenthesettingyouwantisdisplayed, pressrsf-TSettingreproductionquality Afteryouturnthepoweron,thefaxis setforHereisa summaryof howthesesettingsareto be used Standardtext standardtext. The FINEand HALFToNElamps are offTapthedocumentpagesfacedownto be insertedinthefax Adjustthepaperguidesto thewidthofthe documentlnsertinga document to makethe appropriatesettingfor the documentFeedthedocumentintotheautomatic documentfeederi43 P r e s s f fPage Thedisplaytellsyouwhentransmitting begins Aftera few momentsthe displaywillbegin alternatingevery2 seconds 1 Feedthedocumentintothefax,432 Dialtheotherpartysnumberwiththe numerickeys Pressfs-mn-T-ieoFnto startsendingFeedthe documentintothefax..43 Then,theotherpartysfacsimilenumberis displayedDialthefacsimilenumbers After regular dialng, press tsrAn-l-7-eE-F.-nThefaxrecordsthedocumentintothe memory Press fR-D-lTT-l 1 Thefaxwillautomaticallygo intothe redialing modeRedialing facsimilenumber 3 Afterthesecondattempt,ifthecallis not connected,thefaxwilldisPlaYGlearingdocumentfeedjams ECMreceiving Settingto receive o.tz3mm Whatthe fax doesntseewhenreceivingGettingreadyto receivedocuments lf someoneis callingyou,you maytalk. -or Receivingwhenyourein the officeCheckto be surethatthe auro lampis on. lf n o t , p r e s s m u n t i lt h e AUTOlampiSOnReceivinodocuments 4 To receivethefax,pressTTTETTEoT-n 5 HangupthehandsetAfterthereceiveddocumentis printed,the faxreturnsautomaticallystandby pressthew-uFkeyuntil theyarebothoff Q tN 7 Pressfs-trn 1 PressFnxerro-m3 Pressts-r 5 PressrcETt1 Press FnNJ-rTNl 6 Pressthesearchkeys. to changethe settingto orr3 Pressfs-trT 4 Pressthesearchkeys. todisplayDATA ENTRY OK REMOTE RX 8 PresstsroF-tand turn the necrsrRAroN switchoFFto returnto standby7 PresstsETt 9 Pressmuntilthenuro lampis blinking4 Pressrc€-al 7 Pressthe searchkeys. to changethe settingto orruntiltheruro 9 PressIsTo.Ftandturnthe necrsrRATroN switchoFFto returnto standby8 Presssr-T= 10 PressmBeforeyouleavetheoffice,turnthe answeringmachineon Checkandmakesurethatyouranswering machineisconnectedto themiddlejackauntil youreset5 Whenyoureturnto theoffice,turnthe answeringmachineoff 6 Pressffil2 Press@ 3 PresstsE-atPress lFnNcilElq r Adjusting the fax for use with different types of answeringmachines4 Press@ 7 Presss-trTto- registerthetimesetting5 Pressl-s-ril 6 Usethenumerickeysto entera numberto setthetime5 H T E S SIS E T rn ri-outting is disptayed 4 Pressthesearchkeys. to displaythe6 Pressthesearchkeys. to changethe settingto orr ANS/FAX SWITCH6 Usethenumerickeysto entera numberto settheringingtime 7 Pressrc-rTtto registerthetimesetting1 PressFnxe-rr6N 3 PresstsETtmemory Receivingdocumentsin memoryPrintingdocumentsreceivedin the memory ldentifyingthe senderRTl lf a powerfailureoccurs3 PressIsrAFTTeop-n.Printingbegins 4 TheMEMoRylampgoesoffandalldocuments areprintedClearingprinterjams IN PROGRESS 5 Closetheprintercover 6 Raisethepaperbailreleaselever7 Closethepaperbailreleaselevercover 8 Removethepaperfromtheprinterpaper feeder 9 Presstsro-PlIS3,e?.*? futii+51ffi 1 Loadpaperintheprinterfeedtray 2 Presstrnxerrou 5 lf theplatenisstillnotclean,repeatthis procedure4 Press l-sr-Tto feed a sheetof paper and startcleaningthe platen Gleaninga dirtyplatenN.i.1*=\ €--alPrinting an activity management repofl 3 PressmEFoF*TThe-l. reportprintsCheckthe displayand makesurethe fax is in standby 2 Press FTn-c-rr-T-iOTlOnelouch dialing PaTt4 ADVANCEDFEATURESUsethekeysinthetablebelowto enterthe number RegisterinEnumbersandnamesfor One-touchdialing2 Pressts€-T 3 PressrsET-lPressrcr-rTtto registerthenumber To inserta pauseinthenumber,pressTpA-Tl3Pauses-l. areshowninthedisplay Afterabout 1 secondyouarepromptedto set the transmissionmode Thedisplaywillagainchangeautomatically andwaitforyouto makea settingUsethekeyslistedinthetablebelowto enter thename 8 Whenyouarefinishedenteringthename, pressfs-trTfor dialinga regulartelephonecall 12 Pressthesearchkeys. to displaythe settingyouwant0,1,2,310 Thedisplaywaitsforyouto enterthe transmissionsoeed or Press@if the numberyou areregisteringisr @ = \ = 3 PressTsETt Adjustingthe pausetime7 Presst-s-trTto registerthe newpausesetting 4 Pressot@@ ffi r One-touchsendinga document 1 Feedthedocumentintotheautomatic documentfeeder.432 PresstheOnetouchkey One-touch dialing 2 PressfsETPress FUnc-T-ToFl PresslrEToFTl to printthe listof numbers and namesPressthe searchkeys. to displaya Registeringnamesandnumbersfor Codedspeeddialing2 Pressts.T= 4 PresstsET7 Pressfs-trilto registerthenumber 6 Usethekeysinthetablebelowto enterthe facsimilenumberfs-YrrEOIl I Usethekeysinthetablebelowto enterthe otherpartysnametuF-iLawl rcr-Eilil Whenyou arefinishedenteringthe name, press tsETl9 5 0 0 b p s Coded speed dialing 14 Whenthesettingyouwantisdisplayed, pressIsr-trTlor Pressfs.r-oFland turnthe nectsrRATloN switchoFFto returnto standby 4 Whenthe otherpartyanswers,you cantalk Using Coded speed dialing2 Pickup the handset 2 Press,ToDE LI then usethe numeric keysto enterthe doubledigitcode 1 Feedthe documentintothe automatic documentfeeder Dl-AThesizeof onepageis basedonstandardCCITTNo.1 Chart 1 Press rF-uler-jomt Verifyingdocumentslost aftera power failureHowto enterthe memorymode 3 Press-s-E-toT-enterthe memorymode2 Press@orthesearchkeys to display thesecondselection 1 Followtheprocedureto enterthememory mode3 PressrcET Printinga memorylist4 Pressfs-r-otrlto returnto standby 4 PressrcToF-to returnto standby Followtheprocedureto enterthememory mode..97Printinga transactionschedulereport Thefacsimileprintsthetransactionschedule reportPrintingdocumentsstoredinthememory The documentis thenorinted lf youwantto printoutmoredocuments, repeatthisprocedurefromstep4 orlf youwantto printonlythefirstpage,press Pressl-sroFlto returnto standbyPress@or the searchkeys. to display the sixthselection Followthe procedureto enterthe memory mode .r97Sendinga documentfrom memory 3 Pressts-at1 Followtheprocedureto enterthememory mode.+97 T E L = 3 7 5 6 9 5 Thememoryclearsafterthedocumentis sent7 PressrcToF-tol returnto standby Thenumberofthefilealreadyscannedinto thememoryforsendingisdisplayed Erasinga documentfromthe memory2 Press@orthesearchkeys. todisplay thefifthselection 3 Pressl-s-trTTX,/RX NO 7 PresstsroE to returnto standbyUsing the memory What is the DRPDfunction?DRPDdefined patternDRPD.ring patterns Normalring pattern I rr Settingthefacsimilesresponseto one of the ring patterns r Registeringa usernameand usernumberwiththe ing1 Press tFTNdT-Toxt Settingup DRPD5 Press fs-E-T-l The currentsettingis displayed 6 Pressthesearchkeys. todisplayoN7 Pressrcr-m.Thefirstringpatternis displayed lf a numberis currentlyregistered,the registerednumberis displayed Whenthe onposettingis on, NoRMALRINGis firstdisplayedFollowthisprocedureto registeryourtelephone number 3 Press fsET5 Presst-s-trT-l 7 Pressfs€-Tto selectthe ringpattern displayed UsingDRPD FAVTEL AUTO SW r Turn ANS HOOKUP on r Manualmode both lamPsotf 2 Press tFnxe=T-loNl Settingup delayedtransmissaon4 Pressfs-rT Feedthe documentintothe fax.+43The fax storesthe documentsin the memory 5 Usethenumerickeysto setthesendingtime6 PressIsf-T PressisT-A-R-T-ieoFvlafterdialingwith regulardialing4 Press fcr--TE=TF 5 Press fsr AR-T7eEEn Cancelingdelayedtransmission3 PresststrT 1 Press TFTNc-T-roNlPollinginvolvesthreeprocedures RegisteringyourpollinglD 5 PresstsErt RegisteringyourpollinglD1 PressFnNeTt-oNl 3 PressrcETNotifyall friends,clients,and customersof yourpolling lD 8 Pressfs-r-oFand-l turnthe nectsrRATloN switchoFFto returnto standby7 Presss.Tt 2 Feedthedocumentintothefax..43 3 Maketheappropriatesettingsfor reproductionqualitySendinga documentin responseto polling 1 PressmnroTlooK-uFt untiltheAUrolamp lightsandremainsonFollowthisprocedureto pollanotherfax and receive itsdocument Manuallypollinganotherfaxto receive yourdocument1 Pickupthehandset 2 Dialthefacsimilenumber To stoppollingbeforecompletion,press -s-roFand-l returnto standbY3 Pressfs€-T Enteringthe printersettingmodeBJFollowtheseproceduresto changetheoperationof theprinter 2 PressO3 Pressis-Tt Settingslowerspeedfor printinggraphics1 Entertheprintersettingmode..127 2 Pressthesearchkeys. to display 4 Pressoneofthesearchkeys untilthe settingyouwantisdisplayed3 PressreETt Settingfor halftoneprinting1 Entertheprintersettingmode.+127 2 Pressthesearchkeys todisplay 4 Pressthesearchkeys. untilthesetting youwantisdisplayedActivity repon Pressthesearchkeys. to display 3 PressrcEnPrintingactivityreports Pressrru-Ner-mNlI Pressthesearchkeys. to display 3 Press tRlr-OFTl Printingactivitymanagementreports2 PressITnxETToxl 1 Checkthe displayand makesurethe fax is in standby6 Pressthesearchkeys. to display 3 PressrcrTt1 PressFnreT-rorl 4 Pressthesearchkeys. to display1 Press FnrdT-T-o-M I PresslTTotrland turn the nectsrRATtoN switchoFFto returnto standby3 PresssE=r 6 Usethenumerickeysto enterthereporttimeMake surethatthe REGISTRATIONswitchis ON before 1 PressFnx-c-r-TT0Tl3 Pressrs-ET r Printingsend/receavetransactionsseparately7 Pressfs-rtl 6 Pressthesearchkeys. untilthesetting youwantisdisplayed8 Presstsro-trand turn the nectsrRATtoN switchoFFto returnto standby 4 Pressthesearchkeys. to displayrx Rx5 Press fs-trT 4 Pressthe searchkeys. , to displayERRoR1 PresstFnxdT-roN 3 PressfsETTTIE SLNNDXE OUTPUTNO A transmissionerrorreportdoesnotprintwhenan erroroccursOUTPUTYES A transmissionerrorreportprintswhenanerroroccurs 6 Pressthesearchkeys. untilthesetting youwantisdisplayedPresstrnneli-o-tri Printinga list of usersettingsA listofthecurrentusersettingswillprint 3 Pressrsr-T7 Withthesettingyouwantdisplayed,press Changingthe usersettings4 Pressthesearchkeys. to displaythe settingthatyouwantto change 6 Usethesearchkeys. to makethe appropriatesetting8 lf youwantto makemoresettings,pressone UserSoftwareSwitchingDisplay MEMORYTX REMOTERXMAINTENANCE PATI5 TROUBLESHOOTINGAND1 +r s TroubleshootingsummarytableReceivingCantreceivedocumentsautomatically #o21 DisplaymessagesanderrorcodesDisplayMessagesand Error Code Table #003Troubleshooting Beforecallingfor service1 Turnthepoweroff 2 Waitfivesecondsandturnit on again 3 TrytheprocedureagainUsea clean,dry,softclothto wioe off the grass CleaningthefaxTurnthepoweroffanddisconnectthepower coro Openthecontrolpanel Cleantheprinterregularlyto avoidprintproblems Turnthepoweroffanddisconnectthepower coror Cleaningthe printerarea Sheetsize Standsfor bifs per second basedon a designatedringpatternwhich,whendialed,will FINElampon, Usewithtextiorthebestpossiblereproduction quality G/ossaryG3 unit1980 A categoryof digilalfacsimileequipmentcapableof sending FINE/HALFTONElampsoff. Useforstandardtextwithno photographsorgraphicspause repon Page Page registeringnumbers,81 switches FMPHONE CanoilCENTREDINFORMATIONCANONAU CANADA CANONCANADAINC CANONINFORMATIONAND SERVICECENTERSIN CANADACanoil FMPHONEecANoNrNc Canon