177Troubleshooting
Printout Is Unsatisfactory
1When using Manual for printing, click the Details button in the Print
dialog box.
2In the Color panel, use the Intensity slide bar to change the print
density setting.
■ Printed Surface Scratched
The print side of the paper is scratched.
CHECK 1 ARE YOU PRINTING ON THICK PAPER?
If you print on paper thicker than the allowed maximum weight of 28 lb
(105 g/m2), the print head may scratch the printed surface of the page. If
you experience difficulty when printing on thick paper, clean the print
head.
Cleaning the Print Head
CHECK 2 IS THE PAPER THICKNESS LEVER SET CORRECTLY?
When printing on thick paper such as envelopes or banner paper, move
the paper thickness lever all the way to the right.
Also, try moving the paper thickness lever to the right if the printer surface
is scratched when printing on plain paper.
Macintosh