153Troubleshooting
Printout Is Unsatisfactory
■ Color Document Printed in Monochrome
A document created in color is printed in monochrome.
CHECK 1 BC-20 BLACK BJ CARTRIDGE INSTALLED?
Color printing is not possible using the BC-20 Black BJ Cartridge. Replace
it with a suitable color cartridge, such as the BC-21e Color BJ Cartridge or
BC-22e Photo BJ Cartridge depending on your application.
Replacing the BJ Cartridge
CHECK 2 BLACK SELECTED IN THE PRINTER DRIVER?
Confirm that the BJ cartridge setting in the printer driver dialog box is not
Black and that it matches the type of cartridge installed.
Types of BJ Cartridges
CHECK 3 GRAYSCALE PRINT SELECTED?
Open the Printer Properties dialog box and disable
Grayscale Print in the Main tab.
Disable Print Grayscale on the left bottom corner of the
Print dialog box.
Windows
Macintosh