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Canon
BJC-2100
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Troubleshooting
Troubleshooting
Printout Is Unsatisfactory
Printer Does Not Start or Stops Mid-job
Paper Jams or Does Not Feed
An Error Message Appears
Other Problems
Before Y
ou Call for Help
Getting Help From Canon
Contents
Main
Contents
Page
Page
Page
Welcome
Printer Documentation
Conventions
How to Use This Manual
Page
Copyright
Disclaimer
Trademarks
FCC Regulations
Page
Safety Precautions
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23Basic Printing Procedures
Examining the Printer
This section describes the parts of the printer and how they function.
Back View
Examining the Printer
25Basic Printing Procedures
Inside the Printer
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3
Paper Handling
Paper and Other Print Media
Ordinary Paper
Canon Specialty Paper
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Notes on Handling Print Media
Media You Can Use With This Printer
Paper Handling Guidelines
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Media Sizes
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Page
Printing on Special Media Types
Artist Canvas
Back Print Film
Banner Paper
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Page
Glossy Photo Cards
Glossy Photo Paper
Greeting Cards
High Gloss Film
High Resolution Paper
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Transparencies
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T-Shirt Transfer
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3
Loading Envelopes
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4
1
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Types of BJ Cartridges
BC-21e Color BJ Cartridge (included with printer)
BC-20 Black BJ Cartridge (optional)
BC-22e Photo BJ Cartridge (optional)
BJ Cartridge Guidelines
When to Replace the BJ Cartridge
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Opening the Printer Properties Dialog Box
From Your Application Program
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3
Selecting the Print Mode
Selecting a Default Print Mode
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Setting the Page Size
Conrming the Page Size
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Conrming the Paper Feed
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Changing the Print Dialog Box Settings
Setting the Print Mode and Starting to Print
1
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4
5
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Using Background Printing
About Background Printing
Displaying the BJ PrintMonitor Window
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BJ PrintMonitor Function
Page
Using the Printer With a Network
Connection Environment and Installation
Selecting the Printer Driver
1
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2
Printing a Nozzle Check Pattern
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Examining a Nozzle Check Pattern
Cleaning the Print Head
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Printout Is Unsatisfactory
Color Document Printed in Monochrome
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Colors Not Clear
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Printed and On-screen Colors Do Not Match
Page
Printout Does Not Match the Document Displayed on the Screen
Page
Page
Printed Text Rotated 90 Degrees
Printing in Top Left Corner
Text Cut Off at Bottom Right Corner, Right Edge, or Bottom Edge
Page
Text or Image Reversed (Mirrored)
Enlarged/Reduced Printing Not Correct
Single Page Prints Over Two or More Pages
Colors Streaked or Incorrect
Straight Lines Are Broken
1 2 3
1
2
Printed Pages Curled
1
3 1
2
Backs of Pages Stained With Ink
Ink Blurred
1 2 3
1
2
1
3
1
2
Printed Surface Scratched
1
3 1
2
White Streaks Visible
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Last Part of Print Job Not Printing
1 2
3
Characters and Figures Notched / Gradation Streaked or Unnatural
Color Document Not Satisfactory
1
3
Page
1 2 3
Accurate or
Spot Color
Vivid or Graphic
Photo
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Printer Does Not Start or Stops Mid-job
Printer Does Not Operate After It Is Plugged In
Print Job Does Not Start
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1 2
Printing Halts
Printing Starts But Nothing Prints
Cartridge Holder Does Not Move to Center
Cartridge Holder Does Not Return to Home Position
Checking the Printer and Computer Connection
Page
Page
Paper Does Not Feed From Auto Sheet Feeder
Page
Envelopes Do Not Feed
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Paper Skewing During Feeding
Multiple Sheets Feed Together
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Error Writing to LPT1 or USBPRNnn
1 2
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Application Error, General Protection Fault
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Other Error Messages
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Error number (*202) displayed
Error number (*203) displayed
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Cannot Install Printer Driver
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BJ Status Monitor Does Not Open
1 2 3
Cannot Execute Background Printing
1
2 1 2
Ink Runs Out Too Quickly
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Narrowing Down the Problem
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Getting Help From Canon
Page
Printing Specications
Interface Specications
General Specications
Feed Method
Sheet Feeder Capacity
Print Media
Graphic Image Printing
Compatible BJ Cartridges
Printer Driver Operating Environment
Hard Disk Space
Printing Area
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Using the Optional IS-22 Color Image Scanner Cartridge
Using the Scanner
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Unpacking the Scanner Cartridge
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Installing the Scanner Cartridge
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Basic Scanning Procedure
1
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Using the White Calibration Sheet
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Scanning Area Guidelines
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Using the Scanner With Windows
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Changing the Scanning Mode
Selecting a Default Scanning Mode
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IS Scan Buttons
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Using the Scanner With Macintosh
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Using the Main IS Scan Dialog Box
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7
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Changing the Scanning Mode
Selecting a Default Scanning Mode
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Modifying An Image
1
Applying Special Effects to an Image
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3
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Scanned Image Blurred or Distorted
Quality of Scanned Image Is Uneven
White Portion Becomes Grayish
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Parts of an Image Missing or Not Aligned Properly
Image Contains Unexpected Colors, or Is Too Light or Too Dark
1 2 3
1 2
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Cannot Launch IS Scan From Within the TWAIN-compatible Graphics Application Program
Cannot Transfer to TWAIN-compatible Graphics Application Program
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Cannot Install Scanner Driver
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Does Not Launch With Default Settings
1 2
Improper Colors Displayed in the Dialog Box
1 2 3
Scanning Too Slow
Communication Error Occurs
1 2
3 4
Error Message Appears
