Manuals / Carrier Access / Computer Equipment / Network Router

Carrier Access CMG Router user manual Appendix C

Models: CMG Router

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APPENDIX C

Troubleshooting

In this Appendix

Communication Related Issues

LAN Related Issues

Diagnostics and Performance Tools

-Verification

-Statistics

-System Reports

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Carrier Access CMG Router user manual Appendix C

Contents

CMG Router Supporting Software Version Warranty Procedure WarrantyPreface Limitation of Warranty & Limitation of Remedies Warranty Product Returns Vii Viii CMG Router Release Table of Contents Profile DirectoryRouter Card Profile Management WindowProfile DirectoryRemote Profile Profile DirectoryLocal ProfileSystem Reports Window Basic ConfigurationVerification Window Statistics WindowRouter Configuration Exit WindowUser Events Troubleshooting Protocol TypesGlossary Index Chapter Overview InstallationInstall a Router Card Install Country Specific Ringer TonesManeuvering in the System Edit Field FieldsScroll Field Select FieldHelp Bar Establish a Telnet Session Connecting to the RouterSet a New Password Introduction Management Window Management Overview System Time/Login Level Level Config allows the user to view and change all screensUsers, as well as change all three passwords System Date and TimeAdmin Password Auto-Logout TimerView Password Config PasswordEnhanced Security When Telneting into the Router the following will appear Upload/Download To Setup the Router for Uploads/Downloads Management Window Reboot After Load Code Upload/Download Setup Menu FieldsConfig Upload/Download Load Defaults Software Images Choices Management Window Profile DirectoryRouter Card Profile Main Menu ConfigurationSelect Router Card Setup and select Enter RIP Mode Receive RIP Mode SendSelection is RIP1, RIP2, or RIP1/RIP2 Trunk WAN Trunk Setup Menu Fields WAN Link #WAN Connection Voice BW Limit % WAN Connection TypeMultilink Group Data SpeedSecurity Select Security Configure and select EnterUser ID Security Setup Menu FieldsAuthentication by Remote Protocol CHAP, PAP or NoneType Authentication of RemotePassword Local Security ServerSnmp SYS Location Snmp Setup Menu FieldsSYS Name SYS ContactAccess Snmp Trap Destinations Location DNS Proxy Select DNS Proxy Configure and select EnterSite DNS Proxy Setup Menu FieldsDomain Name DNS ServerSpanning Tree Protocol Select Spanning Tree Protocol Configure and select EnterBridge Priority Bridge Forward DelayBridge Hello Time Bridge Max AgeNetwork Time Protocol Select Network Time Protocol Configure and select EnterSPACEBAR, select Enter Network Time Protocol Setup Menu Fields SysLog Level SysLog Setup Menu FieldsSys Log FacilityDNS Resolver Select DNS Resolver Configure and select EnterMy Node Name DNS Resolver Cache ContentsDNS Resolver My Domain NameStatic Host List View or Modify Select Quality of Service Configure and select Enter Quality of ServiceRouted Voice Priority Quality of Service Menu FieldsTOS Mgcp Mgcp Setup Menu Fields Mgcp Interoperability Settings Mgcp Interoperability Menu Fields Quarantine Event Handling Mgcp Keep-Alive TimeoutMgcp Type of Service Quarantine Notification HandlingVoice Algorithm Names Algorithm Alias Voice Algorithm Name FieldsAlgorithm ID Algorithm DefinitionVoIP Call Detail Record VoIP Setup FieldsT38 Fax Voice Algorithm SettingsVoIP Algorithm Fields Voice Algorithm SettingsVoice Channels Select Voice Channels Configure and select EnterVoIP Setup Fields Profile DirectoryRouter Card Profile Signaling Type Repeat Interval RFC2833 Options SignalsPayload Type Repeat CountDial Plan Select Dial Plan Configure and select EnterDial Plan Menu Fields Short Inter DigitLong Inter Digit Profile DirectoryLocal Profile Main Menu Profile Directory window Local Profile window LAN Local Profile Setup To Setup a Local Profile Protocol Local Profile Setup Menu FieldsProfile Setup for LocalUnit LAN Network UpdatesLAN Default Router IP AddressSubnet Mask Setup Static Networks Profile DirectoryLocal Profile To Setup Static Networks Select Configuration Profile Directory from the Main menu,Select LAN Setup and Enter Network Static Networks FieldsNext Gateway MetricHops TicksStatic Addresses Static MAC Address Setup MAC Address Setup StaticStatic Addresses Fields Device NameTo Define and Enable Filters FiltersSelect Define Filter Custom Select LAN Setup -and select Enter Filter Type Forward ModeFilters Fields Define FilterFilter Name Source/DestinationSelect Define Filter Custom and Enter Defining Custom FiltersDefining Protocol Filters Defining Address Filters Advertise Network/Server Advertise Network Server Window Setup Advertise Network/Server FieldsSelected Items IPX Server Advertising Advertise Network/Server IPX Server Fields TypeName Dhcp Server/Client/Relay Dhcp Number Dhcp Mode ServerDomain Name Start IP AddressOption Type Value NetBIOS over TCP/IPLease Duration Domain Name ServersForward DHCP/TOOTP Requests to Dhcp Mode RelayRequest Dhcp Mode ClientAutomatic DNS Set Tx Packets Broadcast BitLAN Collision Threshold Collision Threshold Provisioning LAN Collision Threshold Fields Spanning Tree To Configure Spanning TreeSelect Setup Spanning Tree and select Enter Spanning Tree Fields Port PriorityPort Cost To Add a Secondary IP Address Secondary IP AddressSecondary IP Address Fields To Set the Link Speed Link SpeedLink Speed Fields Profile DirectoryLocal Profile Profile DirectoryRemote Profile Profile DirectoryRemote Profile LocalUnit LAN SetupRemote Profile window Remote WAN Profile Profile Setup for RemoteUnit Transmission Options ModeProtocol Route Blocked Bridge Optimize GRE Tunnel WAN Network UpdatesEnabled with GRE Tunnel Disabled Enabled with GRE Tunnel By NetworkNAT Gateway Encryption Algorithm Enabled with GRE Tunnel AllTunnel Name Remote IP Tunnel AddressNumbered Default RouterSetup bottom of the Remote main window Security/Options Following Security/Options setup window will display Typical Data Security/Options FieldsSecurity Server CompressionStatic/VPN Networks Profile DirectoryRemote Profile Select WAN Setup -on the RemoteUnit line and press Enter Encrypt VPN FeaturesStatic/VPN Networks Fields GRE TunnelEncryption Algorithm not supported in this release Tunnel data ?Static NAT Addresses NAT IP Address Local IP AddressNAT Bypass Subnets Press Ctrl a to add a NAT Bypass Static Addresses Static Addresses Window MAC Address Static Addresses Window IP Address Firewall Filters Symbol DescriptionTo Add a Firewall Filter Select Ctrl a to add an IP Firewall Rule Firewall Filters Fields Rule NumberAction Pass/Drop Service Service EstablishmentName Description Significant Bits Local IP Address/NetworkRemote IP Address/Network Packets which match this ruleFilter Network/Server Filter Network /Server Selected Items Filter/Learn Filter Network/Server FieldsNetwork Learn FilterTo Configure Spanning Tree Select Setup Spanning Tree and select Enter Port Priority Trunk Port WAN Connection Type PPP in Frame Relay, or Frame Relay ML QOS InterleavingML Fragment Threshold Basic Configuration Start Basic Configuration Select Yes to enter the setup program and select Enter Fields Router IdentificationProtocol remotes will use to authenticate local LocalUnit Directions for LAN Network UpdatesRIP mode to be received from remotes RIP mode to send to remotesAuthentication User ID Protocol LocalUnit will use to authenticate all remotesChange the PAP Secret LocalUnit will send? Port Number WAN Interface ConnectionsSet Poll Counter For Frame Relay, Set Option for PVC ManagementLink Quality Monitoring Sensitivity Set Poll IntervalRemote Adit Profile Profile NameOther WAN Connection Type Select WAN Port NumberSubnet Mask ConnectionSnmp Configuration Snmp CommunitiesStatistics Averaging Interval Setup Complete Verification Window Ping Utility Src IP Address Access PortLAN Port Tests Fields Dst HostResponse Window Fields Single PingContinuous Ping Timeout Count Result or Last ResultResponse Count Trace Route SrcIP Port Trace Route Utility Start TracertDstHost Src PortIP Tos TimeoutMethod SizePort Monitor Number of bytes to display for each packet Port NameStart Monitor Trap OnVerification Window Verification Window Statistics Window Run-Time Press ENTER. The Run-time Statistics window will display Auto-UpdateRun-Time Fields Clear TotalsReceived ErrorsLAN Packet Totals WAN Packet TotalsComp. Ratio to/from WAN Remote’s NameForwarded to WAN Throughput to/from WANVoIP Channel View Endpoint Prefix VoIP Channel View FieldsSlot Call AgentField Value Rsip StatusType Meaning MeaningPriority Queue Priority Traffic Type Priority Queue FieldsClear All Priority FieldsStatistics Window System Reports Window To View the Event Log EventsCount Events FieldsTime MessageAlarms Alarms Fields Networks/Servers Press ENTER. The Networks/Servers listing will display Networks/Servers FieldsDisplay Learned FromFrame Type Address Tables Flush Learned Entries Address Tables FieldsDisplays the information, listing by Port System Reports Window Exit Window Logout Reinitialize 10-4 Router Configuration Command Description Basic SetupOverview Basic VoIP SetupSet the controller to use CLI commands Command Description Following will configure the Fax and Modem Fax and Modem SetupCMG Router Release 11-7 Select Voip Configure -and select Enter Tab to Voice Algorithm Settings and select Enter 11-10 CMG Router Release 11-11 Card Maximum # of Channels configured for T.38 Reserved CMG Router Release 11-13 Router in Slot PPP Internet Connection and Public IP Address RoutingCMG Router Release 11-15 Boulder Router in Slot Back-to-Back with PPPDenver Router in Slot Back-to-Back with Multi-Link PPP CMG Router Release 11-19 Back-to-Back with Frame Relay CMG Router Release 11-21 11-22 Appendix a Description User EventsAuthenticate Events Triggered Events Alarms User Events Appendix B Number Keyword Protocol Reference Protocol Number in Firewall FiltersLEAF-2 Tlsp Reference SRP HEX Ethernet Protocol TypesAT&T 8047 Protocol Types Protocol Types KTI Appendix C Communication Related Issues LAN Related IssuesExcessive Triggered Update Events on the Events screen LAN Related Issues Unable to access a remote unit via Telnet Unable to access the Local LAN Router unit via TelnetDiagnostics and Performance Tools Ping Utility VerificationRun-Time StatisticsEvents System ReportsState Description Identify AlarmDisplay Alarms Clear Alarm Troubleshooting Bit AlgorithmAnnex D BandwidthChallenge Handshake Authorization Protocol Chap Command LineBridge Frame relay EthernetFirewall FrameLocal Area Network LAN HostInternet Protocol IPMultilink PPP Loopback Media Access Control MAC MbpsPing Protocol Point-to-Point Protocol PPPQoS Spanning Tree Protocol RsipTrace Route Trunk Voice over IP VoIP TelnetIndex Index CMG Router Release Index Snap RIP IPX Index SYS Index Index