Appendix C | Carrier Access CMG Router specification

APPENDIX C

Troubleshooting

In this Appendix

Communication Related Issues

LAN Related Issues

Diagnostics and Performance Tools

-Verification

-Statistics

-System Reports

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Carrier Access CMG Router user manual Appendix C

Contents

CMG Router Supporting Software Version Warranty Procedure Warranty Preface Limitation of Warranty & Limitation of Remedies Warranty Product Returns Vii Viii CMG Router Release Table of Contents Profile DirectoryRouter Card Profile Management Window Profile DirectoryRemote Profile Profile DirectoryLocal Profile System Reports Window Basic ConfigurationVerification Window Statistics Window Router Configuration Exit WindowUser Events Troubleshooting Protocol TypesGlossary Index Chapter Overview InstallationInstall a Router Card Install Country Specific Ringer Tones Maneuvering in the System Edit Field FieldsScroll Field Select Field Help Bar Establish a Telnet Session Connecting to the Router Set a New Password Introduction Management Window Management Overview System Time/Login Level Level Config allows the user to view and change all screensUsers, as well as change all three passwords System Date and Time Admin Password Auto-Logout TimerView Password Config Password Enhanced Security When Telneting into the Router the following will appear Upload/Download To Setup the Router for Uploads/Downloads Management Window Reboot After Load Code Upload/Download Setup Menu Fields Config Upload/Download Load Defaults Software Images Choices Management Window Profile DirectoryRouter Card Profile Main Menu Configuration Select Router Card Setup and select Enter RIP Mode Receive RIP Mode SendSelection is RIP1, RIP2, or RIP1/RIP2 Trunk WAN Trunk Setup Menu Fields WAN Link #WAN Connection Voice BW Limit % WAN Connection TypeMultilink Group Data Speed Security Select Security Configure and select Enter User ID Security Setup Menu FieldsAuthentication by Remote Protocol CHAP, PAP or None Type Authentication of RemotePassword Local Security Server Snmp SYS Location Snmp Setup Menu FieldsSYS Name SYS Contact Access Snmp Trap Destinations Location DNS Proxy Select DNS Proxy Configure and select Enter Site DNS Proxy Setup Menu FieldsDomain Name DNS Server Spanning Tree Protocol Select Spanning Tree Protocol Configure and select Enter Bridge Priority Bridge Forward DelayBridge Hello Time Bridge Max Age Network Time Protocol Select Network Time Protocol Configure and select Enter SPACEBAR, select Enter Network Time Protocol Setup Menu Fields SysLog Level SysLog Setup Menu FieldsSys Log Facility DNS Resolver Select DNS Resolver Configure and select Enter My Node Name DNS Resolver Cache ContentsDNS Resolver My Domain Name Static Host List View or Modify Select Quality of Service Configure and select Enter Quality of Service Routed Voice Priority Quality of Service Menu Fields TOS Mgcp Mgcp Setup Menu Fields Mgcp Interoperability Settings Mgcp Interoperability Menu Fields Quarantine Event Handling Mgcp Keep-Alive TimeoutMgcp Type of Service Quarantine Notification Handling Voice Algorithm Names Algorithm Alias Voice Algorithm Name FieldsAlgorithm ID Algorithm Definition VoIP Call Detail Record VoIP Setup Fields T38 Fax Voice Algorithm Settings VoIP Algorithm Fields Voice Algorithm Settings Voice Channels Select Voice Channels Configure and select Enter VoIP Setup Fields Profile DirectoryRouter Card Profile Signaling Type Repeat Interval RFC2833 Options SignalsPayload Type Repeat Count Dial Plan Select Dial Plan Configure and select Enter Dial Plan Menu Fields Short Inter DigitLong Inter Digit Profile DirectoryLocal Profile Main Menu Profile Directory window Local Profile window LAN Local Profile Setup To Setup a Local Profile Protocol Local Profile Setup Menu FieldsProfile Setup for LocalUnit LAN Network Updates LAN Default Router IP AddressSubnet Mask Setup Static Networks Profile DirectoryLocal Profile To Setup Static Networks Select Configuration Profile Directory from the Main menu,Select LAN Setup and Enter Network Static Networks Fields Next Gateway MetricHops Ticks Static Addresses Static MAC Address Setup MAC Address Setup StaticStatic Addresses Fields Device Name To Define and Enable Filters FiltersSelect Define Filter Custom Select LAN Setup -and select Enter Filter Type Forward ModeFilters Fields Define Filter Filter Name Source/Destination Select Define Filter Custom and Enter Defining Custom Filters Defining Protocol Filters Defining Address Filters Advertise Network/Server Advertise Network Server Window Setup Advertise Network/Server FieldsSelected Items IPX Server Advertising Advertise Network/Server IPX Server Fields TypeName Dhcp Server/Client/Relay Dhcp Number Dhcp Mode ServerDomain Name Start IP Address Option Type Value NetBIOS over TCP/IPLease Duration Domain Name Servers Forward DHCP/TOOTP Requests to Dhcp Mode Relay Request Dhcp Mode ClientAutomatic DNS Set Tx Packets Broadcast Bit LAN Collision Threshold Collision Threshold Provisioning LAN Collision Threshold Fields Spanning Tree To Configure Spanning Tree Select Setup Spanning Tree and select Enter Spanning Tree Fields Port PriorityPort Cost To Add a Secondary IP Address Secondary IP Address Secondary IP Address Fields To Set the Link Speed Link Speed Link Speed Fields Profile DirectoryLocal Profile Profile DirectoryRemote Profile Profile DirectoryRemote Profile LocalUnit LAN Setup Remote Profile window Remote WAN Profile Profile Setup for RemoteUnit Transmission Options ModeProtocol Route Blocked Bridge Optimize GRE Tunnel WAN Network Updates Enabled with GRE Tunnel Disabled Enabled with GRE Tunnel By NetworkNAT Gateway Encryption Algorithm Enabled with GRE Tunnel AllTunnel Name Remote IP Tunnel Address Numbered Default Router Setup bottom of the Remote main window Security/Options Following Security/Options setup window will display Typical Data Security/Options FieldsSecurity Server Compression Static/VPN Networks Profile DirectoryRemote Profile Select WAN Setup -on the RemoteUnit line and press Enter Encrypt VPN FeaturesStatic/VPN Networks Fields GRE Tunnel Encryption Algorithm not supported in this release Tunnel data ? Static NAT Addresses NAT IP Address Local IP Address NAT Bypass Subnets Press Ctrl a to add a NAT Bypass Static Addresses Static Addresses Window MAC Address Static Addresses Window IP Address Firewall Filters Symbol Description To Add a Firewall Filter Select Ctrl a to add an IP Firewall Rule Firewall Filters Fields Rule NumberAction Pass/Drop Service Service EstablishmentName Description Significant Bits Local IP Address/NetworkRemote IP Address/Network Packets which match this rule Filter Network/Server Filter Network /Server Selected Items Filter/Learn Filter Network/Server Fields Network Learn Filter To Configure Spanning Tree Select Setup Spanning Tree and select Enter Port Priority Trunk Port WAN Connection Type PPP in Frame Relay, or Frame Relay ML QOS InterleavingML Fragment Threshold Basic Configuration Start Basic Configuration Select Yes to enter the setup program and select Enter Fields Router Identification Protocol remotes will use to authenticate local LocalUnit Directions for LAN Network UpdatesRIP mode to be received from remotes RIP mode to send to remotes Authentication User ID Protocol LocalUnit will use to authenticate all remotesChange the PAP Secret LocalUnit will send? Port Number WAN Interface Connections Set Poll Counter For Frame Relay, Set Option for PVC ManagementLink Quality Monitoring Sensitivity Set Poll Interval Remote Adit Profile Profile NameOther WAN Connection Type Select WAN Port NumberSubnet Mask Connection Snmp Configuration Snmp CommunitiesStatistics Averaging Interval Setup Complete Verification Window Ping Utility Src IP Address Access PortLAN Port Tests Fields Dst Host Response Window Fields Single PingContinuous Ping Timeout Count Result or Last ResultResponse Count Trace Route SrcIP Port Trace Route Utility Start TracertDstHost Src Port IP Tos TimeoutMethod Size Port Monitor Number of bytes to display for each packet Port NameStart Monitor Trap On Verification Window Verification Window Statistics Window Run-Time Press ENTER. The Run-time Statistics window will display Auto-UpdateRun-Time Fields Clear Totals Received ErrorsLAN Packet Totals WAN Packet Totals Comp. Ratio to/from WAN Remote’s NameForwarded to WAN Throughput to/from WAN VoIP Channel View Endpoint Prefix VoIP Channel View FieldsSlot Call Agent Field Value Rsip Status Type Meaning Meaning Priority Queue Priority Traffic Type Priority Queue FieldsClear All Priority Fields Statistics Window System Reports Window To View the Event Log Events Count Events FieldsTime Message Alarms Alarms Fields Networks/Servers Press ENTER. The Networks/Servers listing will display Networks/Servers FieldsDisplay Learned From Frame Type Address Tables Flush Learned Entries Address Tables Fields Displays the information, listing by Port System Reports Window Exit Window Logout Reinitialize 10-4 Router Configuration Command Description Basic Setup Overview Basic VoIP Setup Set the controller to use CLI commands Command Description Following will configure the Fax and Modem Fax and Modem Setup CMG Router Release 11-7 Select Voip Configure -and select Enter Tab to Voice Algorithm Settings and select Enter 11-10 CMG Router Release 11-11 Card Maximum # of Channels configured for T.38 Reserved CMG Router Release 11-13 Router in Slot PPP Internet Connection and Public IP Address Routing CMG Router Release 11-15 Boulder Router in Slot Back-to-Back with PPP Denver Router in Slot Back-to-Back with Multi-Link PPP CMG Router Release 11-19 Back-to-Back with Frame Relay CMG Router Release 11-21 11-22 Appendix a Description User Events Authenticate Events Triggered Events Alarms User Events Appendix B Number Keyword Protocol Reference Protocol Number in Firewall Filters LEAF-2 Tlsp Reference SRP HEX Ethernet Protocol Types AT&T 8047 Protocol Types Protocol Types KTI Appendix C Communication Related Issues LAN Related IssuesExcessive Triggered Update Events on the Events screen LAN Related Issues Unable to access a remote unit via Telnet Unable to access the Local LAN Router unit via Telnet Diagnostics and Performance Tools Ping Utility Verification Run-Time Statistics Events System Reports State Description Identify Alarm Display Alarms Clear Alarm Troubleshooting Bit AlgorithmAnnex D Bandwidth Challenge Handshake Authorization Protocol Chap Command LineBridge Frame relay EthernetFirewall Frame Local Area Network LAN HostInternet Protocol IP Multilink PPP Loopback Media Access Control MAC Mbps Ping Protocol Point-to-Point Protocol PPPQoS Spanning Tree Protocol Rsip Trace Route Trunk Voice over IP VoIP Telnet Index Index CMG Router Release Index Snap RIP IPX Index SYS Index Index