Carrier Access CMG Router manual

Troubleshooting

LAN Related Issues

Unable to access the Local (LAN) Router unit via Telnet

First, verify that the local Router was given an IP Address that is on the same network as the workstation. Since Telnet uses the IP protocol, establish that IP is functioning correctly by “pinging” the local unit from the workstation or by pinging the workstation from the local unit. Pinging will verify that there is communication between the workstation and the Router. Since you are unable to Telnet into the local unit, you will need to connect the local unit to a workstation using the Async port. Once you are connected to the local unit, refer to Chapter 7, Ping Utility. The inability to ping from one device to the other indicates a problem with IP or possibly the Telnet software. Refer to your Telnet documentation for more information.

Unable to access a remote unit via Telnet

Refer to the instructions given above in Unable to access the local unit via Telnet. In addition, make sure that the workstation trying to Telnet, as well as the IP and ARP packets are authorized to communicate across the WAN. Review the FORWARD MODE field setting as well as the enabled filters on both the local and remote units to verify that they are set up to communicate (refer to Chapter 3, Configuration - Profile Directory - Chapter 4, LAN (Local) Profile Setup and Chapter 5, Remote (WAN) Profile. Also, if the remote network is different, define the local unit’s IP Address as the default route for the workstation and make sure that there is a remote route to the remote’s network in the Network/Server table.

Be aware that if you establish a firewall filter and do not expressly permit Telnetting into this unit, you will be denied access.

C-4	CMG Router - Release 2.7

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Carrier Access CMG Router Unable to access the Local LAN Router unit via Telnet, Unable to access a remote unit via Telnet

Contents

CMG Router Supporting Software Version Warranty Warranty Procedure Preface Limitation of Warranty & Limitation of Remedies Warranty Product Returns Vii Viii CMG Router Release Table of Contents Management Window Profile DirectoryRouter Card Profile Profile DirectoryLocal Profile Profile DirectoryRemote Profile Statistics Window Basic ConfigurationVerification Window System Reports Window Router Configuration Exit WindowUser Events Troubleshooting Protocol TypesGlossary Index Chapter Install Country Specific Ringer Tones InstallationInstall a Router Card Overview Maneuvering in the System Select Field FieldsScroll Field Edit Field Help Bar Connecting to the Router Establish a Telnet Session Set a New Password Introduction Management Window Management Overview System Time/Login System Date and Time Level Config allows the user to view and change all screensUsers, as well as change all three passwords Level Config Password Auto-Logout TimerView Password Admin Password Enhanced Security When Telneting into the Router the following will appear Upload/Download To Setup the Router for Uploads/Downloads Management Window Upload/Download Setup Menu Fields Reboot After Load Code Config Upload/Download Load Defaults Software Images Choices Management Window Profile DirectoryRouter Card Profile Configuration Main Menu Select Router Card Setup and select Enter RIP Mode Receive RIP Mode SendSelection is RIP1, RIP2, or RIP1/RIP2 Trunk WAN Trunk Setup Menu Fields WAN Link #WAN Connection Data Speed WAN Connection TypeMultilink Group Voice BW Limit % Select Security Configure and select Enter Security Protocol CHAP, PAP or None Security Setup Menu FieldsAuthentication by Remote User ID Local Security Server Authentication of RemotePassword Type Snmp SYS Contact Snmp Setup Menu FieldsSYS Name SYS Location Access Snmp Trap Destinations Location Select DNS Proxy Configure and select Enter DNS Proxy DNS Server DNS Proxy Setup Menu FieldsDomain Name Site Select Spanning Tree Protocol Configure and select Enter Spanning Tree Protocol Bridge Max Age Bridge Forward DelayBridge Hello Time Bridge Priority Select Network Time Protocol Configure and select Enter Network Time Protocol SPACEBAR, select Enter Network Time Protocol Setup Menu Fields SysLog Facility SysLog Setup Menu FieldsSys Log Level Select DNS Resolver Configure and select Enter DNS Resolver My Domain Name DNS Resolver Cache ContentsDNS Resolver My Node Name Static Host List View or Modify Quality of Service Select Quality of Service Configure and select Enter Quality of Service Menu Fields Routed Voice Priority TOS Mgcp Mgcp Setup Menu Fields Mgcp Interoperability Settings Mgcp Interoperability Menu Fields Quarantine Notification Handling Mgcp Keep-Alive TimeoutMgcp Type of Service Quarantine Event Handling Voice Algorithm Names Algorithm Definition Voice Algorithm Name FieldsAlgorithm ID Algorithm Alias VoIP VoIP Setup Fields Call Detail Record Voice Algorithm Settings T38 Fax Voice Algorithm Settings VoIP Algorithm Fields Select Voice Channels Configure and select Enter Voice Channels VoIP Setup Fields Profile DirectoryRouter Card Profile Signaling Type Repeat Count RFC2833 Options SignalsPayload Type Repeat Interval Select Dial Plan Configure and select Enter Dial Plan Dial Plan Menu Fields Short Inter DigitLong Inter Digit Profile DirectoryLocal Profile Main Menu Profile Directory window Local Profile window LAN Local Profile Setup To Setup a Local Profile LAN Network Updates Local Profile Setup Menu FieldsProfile Setup for LocalUnit Protocol LAN Default Router IP AddressSubnet Mask Setup Static Networks Profile DirectoryLocal Profile To Setup Static Networks Select Configuration Profile Directory from the Main menu,Select LAN Setup and Enter Static Networks Fields Network Ticks MetricHops Next Gateway Static Addresses Static MAC Address Setup Device Name Setup StaticStatic Addresses Fields MAC Address To Define and Enable Filters FiltersSelect Define Filter Custom Select LAN Setup -and select Enter Define Filter Forward ModeFilters Fields Filter Type Source/Destination Filter Name Defining Custom Filters Select Define Filter Custom and Enter Defining Protocol Filters Defining Address Filters Advertise Network/Server Advertise Network Server Window Setup Advertise Network/Server FieldsSelected Items IPX Server Advertising Advertise Network/Server IPX Server Fields TypeName Dhcp Server/Client/Relay Dhcp Start IP Address Dhcp Mode ServerDomain Name Number Domain Name Servers NetBIOS over TCP/IPLease Duration Option Type Value Dhcp Mode Relay Forward DHCP/TOOTP Requests to Set Tx Packets Broadcast Bit Dhcp Mode ClientAutomatic DNS Request LAN Collision Threshold Collision Threshold Provisioning LAN Collision Threshold Fields To Configure Spanning Tree Spanning Tree Select Setup Spanning Tree and select Enter Spanning Tree Fields Port PriorityPort Cost Secondary IP Address To Add a Secondary IP Address Secondary IP Address Fields Link Speed To Set the Link Speed Link Speed Fields Profile DirectoryLocal Profile Profile DirectoryRemote Profile LocalUnit LAN Setup Profile DirectoryRemote Profile Remote Profile window Remote WAN Profile Profile Setup for RemoteUnit Transmission Options ModeProtocol Route Blocked Bridge Optimize WAN Network Updates GRE Tunnel Enabled with GRE Tunnel Disabled Enabled with GRE Tunnel By NetworkNAT Gateway Remote IP Tunnel Address Enabled with GRE Tunnel AllTunnel Name Encryption Algorithm Default Router Numbered Setup bottom of the Remote main window Security/Options Following Security/Options setup window will display Compression Security/Options FieldsSecurity Server Typical Data Static/VPN Networks Profile DirectoryRemote Profile Select WAN Setup -on the RemoteUnit line and press Enter GRE Tunnel VPN FeaturesStatic/VPN Networks Fields Encrypt Tunnel data ? Encryption Algorithm not supported in this release Static NAT Addresses Local IP Address NAT IP Address NAT Bypass Subnets Press Ctrl a to add a NAT Bypass Static Addresses Static Addresses Window MAC Address Static Addresses Window IP Address Symbol Description Firewall Filters To Add a Firewall Filter Select Ctrl a to add an IP Firewall Rule Firewall Filters Fields Rule NumberAction Pass/Drop Service Service EstablishmentName Description Packets which match this rule Local IP Address/NetworkRemote IP Address/Network Significant Bits Filter Network/Server Filter Network /Server Filter Network/Server Fields Selected Items Filter/Learn Network Filter Learn To Configure Spanning Tree Select Setup Spanning Tree and select Enter Port Priority Trunk Port WAN Connection Type PPP in Frame Relay, or Frame Relay ML QOS InterleavingML Fragment Threshold Basic Configuration Start Basic Configuration Select Yes to enter the setup program and select Enter Router Identification Fields RIP mode to send to remotes Directions for LAN Network UpdatesRIP mode to be received from remotes Protocol remotes will use to authenticate local LocalUnit Authentication User ID Protocol LocalUnit will use to authenticate all remotesChange the PAP Secret LocalUnit will send? WAN Interface Connections Port Number Set Poll Interval For Frame Relay, Set Option for PVC ManagementLink Quality Monitoring Sensitivity Set Poll Counter Remote Adit Profile Profile NameOther Connection Select WAN Port NumberSubnet Mask WAN Connection Type Snmp Configuration Snmp CommunitiesStatistics Averaging Interval Setup Complete Verification Window Ping Utility Dst Host Access PortLAN Port Tests Fields Src IP Address Response Window Fields Single PingContinuous Ping Timeout Count Result or Last ResultResponse Count Trace Route Src Port Trace Route Utility Start TracertDstHost SrcIP Port Size TimeoutMethod IP Tos Port Monitor Trap On Port NameStart Monitor Number of bytes to display for each packet Verification Window Verification Window Statistics Window Run-Time Clear Totals Auto-UpdateRun-Time Fields Press ENTER. The Run-time Statistics window will display WAN Packet Totals ErrorsLAN Packet Totals Received Throughput to/from WAN Remote’s NameForwarded to WAN Comp. Ratio to/from WAN VoIP Channel View Call Agent VoIP Channel View FieldsSlot Endpoint Prefix Rsip Status Field Value Meaning Type Meaning Priority Queue Priority Fields Priority Queue FieldsClear All Priority Traffic Type Statistics Window System Reports Window Events To View the Event Log Message Events FieldsTime Count Alarms Alarms Fields Networks/Servers Learned From Networks/Servers FieldsDisplay Press ENTER. The Networks/Servers listing will display Frame Type Address Tables Address Tables Fields Flush Learned Entries Displays the information, listing by Port System Reports Window Exit Window Logout Reinitialize 10-4 Router Configuration Basic Setup Command Description Basic VoIP Setup Overview Set the controller to use CLI commands Command Description Fax and Modem Setup Following will configure the Fax and Modem CMG Router Release 11-7 Select Voip Configure -and select Enter Tab to Voice Algorithm Settings and select Enter 11-10 CMG Router Release 11-11 Card Maximum # of Channels configured for T.38 Reserved CMG Router Release 11-13 PPP Internet Connection and Public IP Address Routing Router in Slot CMG Router Release 11-15 Back-to-Back with PPP Boulder Router in Slot Denver Router in Slot Back-to-Back with Multi-Link PPP CMG Router Release 11-19 Back-to-Back with Frame Relay CMG Router Release 11-21 11-22 Appendix a User Events Description Authenticate Events Triggered Events Alarms User Events Appendix B Protocol Number in Firewall Filters Number Keyword Protocol Reference LEAF-2 Tlsp Reference SRP Ethernet Protocol Types HEX AT&T 8047 Protocol Types Protocol Types KTI Appendix C Communication Related Issues LAN Related IssuesExcessive Triggered Update Events on the Events screen LAN Related Issues Unable to access the Local LAN Router unit via Telnet Unable to access a remote unit via Telnet Diagnostics and Performance Tools Verification Ping Utility Statistics Run-Time System Reports Events Identify Alarm State Description Display Alarms Clear Alarm Troubleshooting Bandwidth AlgorithmAnnex D Bit Challenge Handshake Authorization Protocol Chap Command LineBridge Frame EthernetFirewall Frame relay Protocol IP HostInternet Local Area Network LAN Loopback Media Access Control MAC Mbps Multilink PPP Ping Protocol Point-to-Point Protocol PPPQoS Rsip Spanning Tree Protocol Telnet Trace Route Trunk Voice over IP VoIP Index Index CMG Router Release Index Snap RIP IPX Index SYS Index Index