Cisco Systems 4034784, 4034785 Introduction

14 OL-30824-01

Introduction

Introduction

Welcome to the ex citing world of high-sp eed Internet and high-qualit y digital

telephone s ervice. Your new Cisco® Model DPQ3925 DOCSIS® 3.0 Wireless

Residential Gateway with Em bedded Digital V oice Adapter is a cable mo dem t hat

meets industry standards for high-speed data connectivity along with reliable d igital

telephone s ervice. The DPQ3925 residential gateway delivers data, voice and wired

(Ethernet) or wireles s gatewa y capa bilities to connect a variet y of devices in the

home or s mall offic e and su pport high-speed data access and cost-effective v oice

services, a ll in one device. With a DPQ3925 residential gateway, your Internet

enjoyment , home and busines s communicat ions, and personal productivit y will

surely so ar.

This guide provid es procedures a nd recommendations for placing, inst alling,

configu ring, opera ting, and trouble shooting your DPQ3925 residential gateway for

high-speed Internet and digital telephone service for yo ur home or office. Refer to

the approp riate section in this guide fo r the specific information you need for your

situation. Contact your service provider for more information about subscribing to

these services .

Benefits and Features

Your new DPQ3 925 residential gateway offers t he following ou tstanding benefits

and feat ures:

 Compliant with DOCSIS 3.0 , 2.0, and 1. x st andards along with Pa cketCab le™

specifica tions t o deliver high-end perf ormance and reliabilit y

 High perfo rmance broadb and Internet c onnectivity t o energize you r online

experience

 Two-line embed ded digita l voice adap ter for wired telephony service

 Four 1000/100/10BASE-T Ethernet ports to provide wired connectivity

 802.11n Wireless Access Point

 May inclu de one or two optional int ernal Lithium-I on cartridge-styl e batteries

for convenient and lo ng-lasting ba ckup power

 Wi-Fi Protected Setup (WPS), including a push button switch to activate WPS for

simplifi ed and secure wireless setup

 User configura ble Parental Control blocks access to undesirable Internet s ites

 Advanced f irewall technology deters hac kers and protect s the home network

from u nauthoriz ed access

Contents

Main In This Docume n t IMPORTANT SAFETY INSTRUCTIONS Notice to Installers Notice lattention des installateurs de rseaux cbls Mitteilung fr CATV -Techniker Aviso a los instaladores de sistemas CATV IMPORTANT SAFETY INSTRUCTIONS Power Source Warni ng Ground the Product Protect the Product from Lightning Verify the Power Source from the On/Off Power Light Eliminate AC Mains Overloads Handling Optional, Rechargeable Battery Battery Safety Provide Ventilation and Select a Location Protect from Expos ure to Moisture and Forei gn Obj ects Service Warnings Protect the Product Whe n Moving I t Telephone E quipm e nt Notice Page Unite d St at es FCC Complianc e Consult the service provider or an experienced radio/television technician for help. Declaration of Conformity Canada EMI Regulation Dynamic Frequency Selection (DFS) Dual Band Frequencies RF Exposure Statements US Canada EU Australia CE Compliance National Restrictions France Italy Latvia Page Introduction Benefits and Features Page What's In the Carton? Front Panel Descripti on Back Panel Descriptio n What Are the System Requiremen ts for Internet Service? Minimum System Requirements for a PC Minimum System Requirements for Macintosh System Requirements for an Ethernet Connection How Do I Subscribe to High-S peed Intern et a nd Telepho ne Service? I Do Not Have a High-Speed Internet Access Account I Already Have an Existing High-Speed Internet Access Account I Want to Use the Application Server for Telephone Service Where Is the Best Location for My DO CS IS Residential Gateway? How Do I Mount the Modem on a Wall? (Optional) Before You Begin Location and Dim ensions of the Wall-Mounting Slots Mounting the Residential Gateway on a Wall What Are the Requirement s for Telephon e Service ? Number of Telephone Devices Telephone Device Types Dialing Requirements Telephone W iring R equi rem ents How Do I Connect My Gateway for Internet and Teleph one Service? Connecting and Insta ll ing Internet D evi ces Connecting the Residential Gateway for H igh-Speed Data and Telephone Service To avoid perso nal injury, fo llow the installation instructions in the exact To prevent possible damage to equipme nt, disconnect any other telephone Telephone wiring and connections must be properly insulated to pr event Telephone connections to an installed hom e telephone wiring network Page How Do I Maintain the Battery? (Optional) Charging the Batte ry Using the Modem Wi thout a Batte ry Replacing the Battery Page How Do I Configure My DOCS IS Residential Gat eway? Logging in to the Gatewa y for the First Ti m e Page Setup > Quick Setup Page Page Setup > Lan Setup Connected Devices Sum mary page Pre-assigned DHCP IP Addresses page Setup > DDNS User Name Password Host Name Configure Wireles s Sett ings Wireless > Basic Settings Page Page Page Wireless > Wireless Security Wireless Passp hrase. To complete your wireless security setup, you should choose a wireless TX Key. Choose a Transmi t (TX) Key from 1 to 4. The TX key is the key that will be used to WPA-Personal WPA2-Personal WPA or WPA2-Personal Encryption. The default is TKIP+AES. Pre-Shared Key. Enter a key of 8 to 63 characters. Page Wireless > MAC Filter Block computers listed below from accessing the wireless network. Permit computers listed below access to the wireless network. Wireless > Advanced Settings Page Page Page Wireless > WDS Settings Wireless > QoS Enable Disable (factory defa ult) Configure S ecurit y Security > Firewall Page Security > VPN Passthrough Security > VPN Page Page Auto (IKE) Manual Local Identity Remote Ide ntity Encryption Page Control Access to the G ateway Access Restrictions > IP Address Filtering Access Restrictions > MAC Address Filtering Page Access Restrictions > Basic Rules Page Page Access Restrictions > Time of Day Rules Access Restrictions > User Setup Page Access Restrictions > Local Log Configure Appl icat ion s and Gam ing Overview Applications & Gaming > Port Filtering Applications & Gaming > Port Range Forwarding Page Applications & Gaming > Port Range Triggering Applications & Gaming > DMZ Enable Disable (factory defa ult) Manage the Gateway Administration > Management Page Page Page Administration > Reporting View Log Administration > Diagnostics Administration > Backup & Restore Administration > Factory Defaults Restore Factory Defaults Monitor Gateway S tatus Status > Gateway Status > Local Network Page Status > Wireless 5 GHz Statu s > DOCSIS WAN Page Frequently A sked Question s Page Page Common Troubl eshooti ng Iss ues Tips for Improved P erform ance Check and Correct 102 OL-30824-01 Front Panel LED Status Indicator Func tions Front Panel LE D Status Indicat or Func tion s Front Panel LED Status Indicators During I ni tial Pow e r Up, Calibrati on, and Registra tion Initial Power Up, Calibration, and Registration (AC Power applied) Part 1, High Speed Data Registration Step: 1 2 3 4 5 6 Front Panel LED Status Indicator Func tions Step 7 8 9 10 11 Normal Operations (AC Power applied) Blinks When battery charge is low Special Conditions Notices Trademarks Publication Disclaimer Software and Firmware Use Copyright