ProLiant ML370 | Compaq instruction

ProLiant ML370

Maintenance and Service Guide

Fourth Edition (June 2000)

Part Number 143091-004

Spare Part Number 158549-001

Compaq Computer Corporation

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Compaq manual ProLiant ML370

Contents

ProLiant ML370 Page Contents Diagnostics and Troubleshooting Index Page About This Guide Symbols in Text Compaq Technician Notes Where to Go for Additional Help Telephone Numbers Integrated Management Display Illustrated Parts Catalog Mechanical parts exploded view Mechanical Parts Exploded View Description Mechanical Spare Parts ListChassis System components exploded view System Components Exploded View System Components Spare Parts System Components Spare Parts List Options Miscellaneous DC Power supply, 225-W, hot-plug redundant AC Power supply, 225-W, hot-plug redundantGB, 1-inch, 7200 rpm Wide Ultra2 hard drive Removal and Replacement Procedures Electrostatic Discharge Information Symbols in Equipment Powering Down the Server Preparation ProceduresHot-Pluggable Devices Non-Hot-Pluggable Devices Rack Warnings Server Warnings and Precautions Removing the front bezel Front Bezel Removing the rack front plate Rack Front Plate Removing the feet from the chassis Feet Removing the large access panel Large Access Panel Removing the small access panel Small Access Panel Removing the right side panel Right Side Panel Drives and Related Components Drives and Related ComponentsItem Description IDE CD-ROM Drive Cable Diagram Cable Routing Diagrams Scsi Cable Diagram 11. Removing the hot-plug drive cage Hot-Plug Drive Cage 12. Removing the CD-ROM drive IDE CD-ROM Drive 13. Removing the diskette drive Diskette Drive 14. Removing a hard drive blank Hard Drive Blank 15. Removing a hot-plug Scsi hard drive Hot-Plug Scsi Hard Drive 16. Removing a removable media drive bay blank Removable Media Drive Bay Blank 17. Removing the CPU fan CPU Fan 18. Removing the I/O fan Fan 19. Removing the power switch with LED and cable Power Switch with Cable and LED Indicators Disconnect the power switch from the system board Riser Board Expansion Slots Riser Board Expansion Slots 22. Removing an I/O expansion slot cover Expansion Slot Cover 23. Removing an I/O expansion board Expansion Board 24. Removing the riser board and brace Riser Board and Brace 25. Removing the processor Processor 26. Removing the Processor Power Module Processor Power Module Sdram Dimm Slot Locations Memory 32Compaq ProLiant ML370 Maintenance and Service Guide Power Supply 34Compaq ProLiant ML370 Maintenance and Service Guide 31. Removing the hot-plug Scsi drive backplane Hot-Plug Scsi Drive Backplane 32. Removing the system board System Board ProLiant ML370 Compaq Integrated Smart Array Controller Upgrade Module 34. Removing the internal replacement battery Internal Replacement Battery Diagnostics and Troubleshooting Diagnostic Tools Diagnostic Tools Utility OverviewTool What it is How to run it Diagnostics Utility ADU later in this Array DiagnosticsList of detected problems Integrated Configuration Utility Default Configuration Messages Default ConfigurationInspect Utility Running the Inspect Utility Running Compaq Utilities Utilities AccessRunning the Utilities on the Compaq System Partition Running the Utilities from Diskette Post Error Messages Power-On Self-Test Post Error Code Post Error MessagesProbable Source of Problem Recommended Action Memory Error Slot Mismatch Device Not updated Utility and correct FoundAddress Error Assembly as indicated Cache Switch Power Fault On Tag UpdateProcessor Bus Failed state Assembly as indicated Keyboard Error Error Code Battery Running low on power Assembly as indicated Power supply failure As possiblePower Supply Bus cable Scsi bus cabling Configuration is not Recommended Scsi Port n A non-fault-tolerant Scsi ID Error detectedRestore all data afterward. If Scsi cable None Fixed disk drive error detected Auto-configurationDoes not support Utility and correct DMA Mode Drive change Indicates that logical drive Array-Physical Failed Set Block Utility and correct Mode command Hard drive errorFailed Identify Utility and correct Command Does not support Utility and correct Block Mode Firmware problem Disabled due to Drives have been Failure duringFixed disk drive error Logical drive Storage System Not SMART-2 Controller errorResponding Scsi Port y Check Array ProLiant Redundant powerDrive storage Detected Scsi port y Array-replacement Possible loss of data Recovery process Recovery is in progressHard drive/format error Hard disk drive circuitry error Drive positions Run Drive Array Advanced Cannot be Drives are attached properlyChanged-Run Information Aborted! Drive was failed, try using Following Scsi Following Scsi Been recoveredThen restore your data Interim Recovery Array reports Slot x drive NoneIncorrect drive Battery Depleted Type Utility and Diagnostics Correct Drive ArrayError message This indicates that while Configuration Error Array Accelerator Charge is below 75% Battery Charge LowTemporarily disabled Utility to reconfigure Drive Array None Hard parity error while writing Hard parity error while reading Enable Array AcceleratorDrives Disabled due Posted-writes memory Press F1 to continue with Steps for Diagnostics Diagnostics Software Primary Processor Test Error Codes 100-199, Primary Processor Test Error CodesError Code Description Recommended Action Memory Test Error Codes 200-299, Memory Test Error Codes 400-499, Parallel Printer Test Error Codes 300-399, Keyboard Test Error CodesKeyboard Test Error Codes Parallel Printer Test Error Codes Graphics Display Unit Test Error Codes 500-599, Graphics Controller Unit Test Error Codes 1100-1199, Serial Test Error Codes 600-699, Diskette Drive Test Error CodesDiskette Drive Test Error Codes Serial Test Error Codes 6000-6099, Compaq NIC Boards Test Error Codes 1200-1299, Modem Communications Test Error CodesModem Communications Test Error Codes Compaq Network Interface Boards Test Error Codes 6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes 6500-6599, Scsi Hard Drive Test Error CodesScsi Hard Drive Test Error Codes SCSI/IDE CD-ROM Drive Test Error Codes 8600-8699, Pointing Device Interface Test Error Codes 6700-6799, Scsi Tape Drive Test Error CodesScsi Tape Drive Test Error Codes Pointing Device Interface Test Error Codes Starting ADU Array Diagnostic Utility ADU Message Description Recommended Action ADU Diagnostic Messages Restore newer data otherwise, normal ECC errorsStatus Excessive Detected in at Battery pack Below required voltage levels Battery packIs not attached Configuration Array Configuration Utility Disable Configured Configured and you change driveReplacement Volume Unobtainable Command problem such as drive Features are Performance data due to fatalIs not enabled Monitor and performance features Batteries at Has been disabled due to less Previously configured drives haveIs non-Compaq By Compaq Compaq drive Supplied Identify Controller data Array controller did not match Status = Loose Problem Logical Drive X This status could be issued forMay be marked Problem corrected Failed until Corrected Status = Has failed. The logical drive is Upgrade ADU to most recent version Reconfigure nonvolatile RAM to reflectID x RIS copy Errors Mismatch Scsi Port x Drive ID x failed Replaced Error Soft Firmware ADU has determined that Upgrade ID x was Though volume was fine Replaced on a Good volumeRequired Has been soft upgraded by Drive Write Enabled. The drive may be a Diagnosis screen for an indication Check the other error messages onCaused by incomplete connection Not a data loss circumstance Wrong Multiple Ways of Viewing the Log Integrated Management LogIntegrated Management Display Compaq Insight Manager Printing the Event List Viewing the Event ListCompaq Survey Utility Compaq IML Management Utility Event Messages Event ListEvent Messages Event Type Event Message Action Machine Environment Power Subsystem PCI Bus ErrorAutomatic Server Recovery-2 Event Type Event Message Action Processor Automatic Server Recovery-2 Rapid Error Recovery Attended Recovery Unattended Recovery Hardware Requirements Features Definition ASR-2 Features Compaq Health Driver Compaq Integrated Remote Console Diagnostics and Troubleshooting Pager Data Example Description Setting Booting into Compaq UtilitiesMessage is required, delete the # symbol 1234567# Remotely and are using only one modem Pager setupDial-in status Enabled Attempts, the modem is put in auto-answer mode Booting into the Operating System Option Setting OS Restart SCU Setting for ASR-2ASR-2 Security ASR-2 IML Messages ASR-2 Integrated Management Log MessagesMessage Description ASR-2 IML Messages Description Revision History Table Example Revision History Table Network Interface Fault Recovery Tracking Storage Fault Recovery TrackingMemory Fault Recovery Tracking Storage Automatic Reconstruction ROMPaq Error Recovery Options Remote Service FeaturesCompaq Servers Remote Management Features Feature Description Configuration Switches ROMPaq Disaster RecoveryFunction 66Compaq ProLiant ML370 Maintenance and Service Guide Compaq Insight Manager Features of Compaq Insight Management Insight Management Agents Compaq Insight Management Software Architecture Connectors, Switches, and LED Indicators System Board Components Compaq ProLiant ML370 System Board ComponentsScsi port Slot fan header Rear Panel Components Rear Panel Components System Board Switches Switches SW2 System Configuration Switch Settings SW1 System Identification Switch SettingsSystem Configuration Switch Settings SW2 Front Panel LED Indicators LED IndicatorsFront Panel Description Condition Status RJ-45 Connector LED Indicators RJ-45 Connector Indicator Description Status System Board LED IndicatorsSystem Board Indicator Condition Meaning Riser Board LED IndicatorPower not connected Riser Board Physical and Operating Specifications System Unit System Unit Specifications Power Supply Specifications Redundant Power Supply Specifications Redundant Power Supply Dimm Specifications MB Diskette Drive SpecificationsDual Inline Memory Modules Dimm MB Diskette Drive Applicable disk IDE CD-ROM Drive SpecificationsLaser parameters Type 7200 rpm 10,000 rpm Physical configuration Compaq Wide Ultra2 Hot-Plug Scsi Hard Drive SpecificationsCompaq Wide Ultra2 Hot-Plug Scsi Hard Drives Integrated Dual Channel Scsi Controller Integrated Dual Channel Scsi Controller Specifications133 MB/s Index Compaq ProLiant ML370 Maintenance and Service Guide Index Compaq ProLiant ML370 Maintenance and Service Guide NMI CPU IML Compaq ProLiant ML370 Maintenance and Service Guide Post Unattended SW1 UPS Index