ProLiant ML370
Page
 Contents
 Diagnostics and Troubleshooting
 Index
Page
 Symbols in Text
About This Guide
 Where to Go for Additional Help
Compaq Technician Notes
 Integrated Management Display
Telephone Numbers
 Illustrated Parts Catalog
 Mechanical Parts Exploded View
Mechanical parts exploded view
 Description
Mechanical Spare Parts List
Chassis
 System Components Exploded View
System components exploded view
 System Components Spare Parts List
System Components Spare Parts
 Miscellaneous
Options
 DC Power supply, 225-W, hot-plug redundant
AC Power supply, 225-W, hot-plug redundant
GB, 1-inch, 7200 rpm Wide Ultra2 hard drive
 Removal and Replacement Procedures
 Symbols in Equipment
Electrostatic Discharge Information
 Preparation Procedures
Powering Down the Server
Hot-Pluggable Devices
Non-Hot-Pluggable Devices
 Rack Warnings
 Server Warnings and Precautions
 Front Bezel
Removing the front bezel
 Rack Front Plate
Removing the rack front plate
 Feet
Removing the feet from the chassis
 Large Access Panel
Removing the large access panel
 Small Access Panel
Removing the small access panel
 Right Side Panel
Removing the right side panel
 Drives and Related Components
Drives and Related Components
Item Description
 Cable Routing Diagrams
IDE CD-ROM Drive Cable Diagram
 Scsi Cable Diagram
 Hot-Plug Drive Cage
11. Removing the hot-plug drive cage
 IDE CD-ROM Drive
12. Removing the CD-ROM drive
 Diskette Drive
13. Removing the diskette drive
 Hard Drive Blank
14. Removing a hard drive blank
 Hot-Plug Scsi Hard Drive
15. Removing a hot-plug Scsi hard drive
 Removable Media Drive Bay Blank
16. Removing a removable media drive bay blank
 CPU Fan
17. Removing the CPU fan
 Fan
18. Removing the I/O fan
 Power Switch with Cable and LED Indicators
19. Removing the power switch with LED and cable
 Disconnect the power switch from the system board
 Riser Board Expansion Slots
Riser Board Expansion Slots
 Expansion Slot Cover
22. Removing an I/O expansion slot cover
 Expansion Board
23. Removing an I/O expansion board
 Riser Board and Brace
24. Removing the riser board and brace
 Processor
25. Removing the processor
 Processor Power Module
26. Removing the Processor Power Module
 Memory
Sdram Dimm Slot Locations
 32Compaq ProLiant ML370 Maintenance and Service Guide
 Power Supply
 34Compaq ProLiant ML370 Maintenance and Service Guide
 Hot-Plug Scsi Drive Backplane
31. Removing the hot-plug Scsi drive backplane
 System Board
32. Removing the system board
 Compaq Integrated Smart Array Controller Upgrade Module
ProLiant ML370
 Internal Replacement Battery
34. Removing the internal replacement battery
 Diagnostics and Troubleshooting
 Diagnostic Tools
Diagnostic Tools Utility Overview
Tool What it is How to run it
 Array Diagnostics
Diagnostics Utility ADU later in this
List of detected problems Integrated
Configuration Utility
 Default Configuration
Default Configuration Messages
Inspect Utility
Running the Inspect Utility
 Running Compaq Utilities
Utilities Access
Running the Utilities on the Compaq System Partition
 Running the Utilities from Diskette
 Power-On Self-Test Post
Post Error Messages
 Error Code
Post Error Messages
Probable Source of Problem Recommended Action
 Slot Mismatch Device Not updated Utility and correct Found
Memory Error
Address Error Assembly as indicated
Cache Switch
 Tag Update
Power Fault On
Processor Bus Failed state Assembly as indicated
Keyboard Error
 Error Code
 Power supply failure As possible
Battery Running low on power Assembly as indicated
Power Supply
Bus cable Scsi bus cabling Configuration is not Recommended
 Error detected
Scsi Port n A non-fault-tolerant Scsi ID
Restore all data afterward. If
Scsi cable None
 Auto-configuration
Fixed disk drive error detected
Does not support Utility and correct DMA Mode
Drive change Indicates that logical drive Array-Physical
 Hard drive error
Failed Set Block Utility and correct Mode command
Failed Identify Utility and correct Command
Does not support Utility and correct Block Mode
 Disabled due to Drives have been Failure during
Firmware problem
Fixed disk drive error
Logical drive
 SMART-2 Controller error
Storage System Not
Responding Scsi
Port y Check
 Redundant power
Array ProLiant
Drive storage
Detected Scsi port y
 Recovery process Recovery is in progress
Array-replacement Possible loss of data
Hard drive/format error
Hard disk drive circuitry error
 Drives are attached properly
Drive positions Run Drive Array Advanced Cannot be
Changed-Run
Information
 Following Scsi Been recovered
Aborted! Drive was failed, try using Following Scsi
Then restore your data
Interim Recovery
 Array reports
Slot x drive None
Incorrect drive
 Type Utility and Diagnostics Correct Drive Array
Battery Depleted
Error message
This indicates that while
 Array Accelerator Charge is below 75% Battery Charge Low
Configuration Error
Temporarily disabled Utility to reconfigure
Drive Array None
 Hard parity error while reading Enable Array Accelerator
Hard parity error while writing
Drives Disabled due Posted-writes memory
Press F1 to continue with
 Diagnostics Software
Steps for Diagnostics
 Primary Processor Test Error Codes
100-199, Primary Processor Test Error Codes
Error Code Description Recommended Action
 200-299, Memory Test Error Codes
Memory Test Error Codes
 300-399, Keyboard Test Error Codes
400-499, Parallel Printer Test Error Codes
Keyboard Test Error Codes
Parallel Printer Test Error Codes
 500-599, Graphics Controller Unit Test Error Codes
Graphics Display Unit Test Error Codes
 600-699, Diskette Drive Test Error Codes
1100-1199, Serial Test Error Codes
Diskette Drive Test Error Codes
Serial Test Error Codes
 1200-1299, Modem Communications Test Error Codes
6000-6099, Compaq NIC Boards Test Error Codes
Modem Communications Test Error Codes
Compaq Network Interface Boards Test Error Codes
 6500-6599, Scsi Hard Drive Test Error Codes
6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes
Scsi Hard Drive Test Error Codes
SCSI/IDE CD-ROM Drive Test Error Codes
 6700-6799, Scsi Tape Drive Test Error Codes
8600-8699, Pointing Device Interface Test Error Codes
Scsi Tape Drive Test Error Codes
Pointing Device Interface Test Error Codes
 Array Diagnostic Utility ADU
Starting ADU
 ADU Diagnostic Messages
Message Description Recommended Action
 ECC errors
Restore newer data otherwise, normal
Status Excessive
Detected in at
 Battery pack
Battery pack Below required voltage levels
Is not attached Configuration
Array Configuration Utility
 Configured Configured and you change drive
Disable
Replacement
Volume
 Features are Performance data due to fatal
Unobtainable Command problem such as drive
Is not enabled
Monitor and performance features
 Previously configured drives have
Batteries at Has been disabled due to less
Is non-Compaq By Compaq Compaq drive Supplied Identify
Controller data Array controller did not match
 Logical Drive X This status could be issued for
Status = Loose Problem
May be marked Problem corrected Failed until Corrected
Status = Has failed. The logical drive is
 Reconfigure nonvolatile RAM to reflect
Upgrade ADU to most recent version
ID x RIS copy Errors Mismatch Scsi Port x Drive
ID x failed Replaced Error
 ID x was Though volume was fine Replaced on a Good volume
Soft Firmware ADU has determined that Upgrade
Required Has been soft upgraded by
Drive Write Enabled. The drive may be a
 Check the other error messages on
Diagnosis screen for an indication
Caused by incomplete connection
Not a data loss circumstance Wrong
 Integrated Management Log
Multiple Ways of Viewing the Log
Integrated Management Display
Compaq Insight Manager
 Viewing the Event List
Printing the Event List
Compaq Survey Utility
Compaq IML Management Utility
 Event List
Event Messages
Event Messages
Event Type Event Message Action Machine Environment
 PCI Bus Error
Power Subsystem
Automatic Server Recovery-2
Event Type Event Message Action Processor
 Rapid Error Recovery
Automatic Server Recovery-2
 Unattended Recovery
Attended Recovery
 Hardware Requirements
 ASR-2 Features
Features Definition
 Compaq Integrated Remote Console
Compaq Health Driver
 Diagnostics and Troubleshooting
 Booting into Compaq Utilities
Pager Data Example Description Setting
Message is required, delete the # symbol
1234567#
 Pager setup
Remotely and are using only one modem
Dial-in status Enabled
Attempts, the modem is put in auto-answer mode
 Booting into the Operating System
 Option Setting
OS Restart SCU Setting for ASR-2
ASR-2 Security
 ASR-2 IML Messages
ASR-2 Integrated Management Log Messages
Message Description
 ASR-2 IML Messages Description
 Revision History Table
Revision History Table Example
 Storage Fault Recovery Tracking
Network Interface Fault Recovery Tracking
Memory Fault Recovery Tracking
Storage Automatic Reconstruction
 Remote Service Features
ROMPaq Error Recovery Options
Compaq Servers Remote Management Features
Feature Description
 Configuration Switches
ROMPaq Disaster Recovery
Function
 66Compaq ProLiant ML370 Maintenance and Service Guide
 Features of Compaq Insight Management
Compaq Insight Manager
 Compaq Insight Management Software Architecture
Insight Management Agents
 Connectors, Switches, and LED Indicators
 System Board Components
Compaq ProLiant ML370 System Board Components
Scsi port Slot fan header
 Rear Panel Components
Rear Panel Components
 Switches
System Board Switches
 SW2 System Configuration Switch Settings
SW1 System Identification Switch Settings
System Configuration Switch Settings SW2
 LED Indicators
Front Panel LED Indicators
Front Panel
Description Condition Status
 RJ-45 Connector
RJ-45 Connector LED Indicators
 Indicator Description Status
System Board LED Indicators
System Board
 Riser Board LED Indicator
Indicator Condition Meaning
Power not connected
Riser Board
 Physical and Operating Specifications
 System Unit Specifications
System Unit
 Power Supply Specifications
 Redundant Power Supply
Redundant Power Supply Specifications
 MB Diskette Drive Specifications
Dimm Specifications
Dual Inline Memory Modules Dimm
MB Diskette Drive
 Applicable disk
IDE CD-ROM Drive Specifications
Laser parameters Type
 7200 rpm 10,000 rpm Physical configuration
Compaq Wide Ultra2 Hot-Plug Scsi Hard Drive Specifications
Compaq Wide Ultra2 Hot-Plug Scsi Hard Drives
 Integrated Dual Channel Scsi Controller
Integrated Dual Channel Scsi Controller Specifications
133 MB/s
 Index
 Compaq ProLiant ML370 Maintenance and Service Guide
 Index
 Compaq ProLiant ML370 Maintenance and Service Guide
 NMI
 CPU
 IML
 Compaq ProLiant ML370 Maintenance and Service Guide
 Post
 Unattended
 SW1
 UPS
 Index