ProLiant ML370
Page
 Contents
 Diagnostics and Troubleshooting
 Index
Page
 About This Guide
Symbols in Text
 Compaq Technician Notes
Where to Go for Additional Help
 Telephone Numbers
Integrated Management Display
 Illustrated Parts Catalog
 Mechanical parts exploded view
Mechanical Parts Exploded View
 Chassis
Mechanical Spare Parts List
Description
 System components exploded view
System Components Exploded View
 System Components Spare Parts
System Components Spare Parts List
 Options
Miscellaneous
 GB, 1-inch, 7200 rpm Wide Ultra2 hard drive
AC Power supply, 225-W, hot-plug redundant
DC Power supply, 225-W, hot-plug redundant
 Removal and Replacement Procedures
 Electrostatic Discharge Information
Symbols in Equipment
 Non-Hot-Pluggable Devices
Preparation Procedures
Powering Down the Server
Hot-Pluggable Devices
 Rack Warnings
 Server Warnings and Precautions
 Removing the front bezel
Front Bezel
 Removing the rack front plate
Rack Front Plate
 Removing the feet from the chassis
Feet
 Removing the large access panel
Large Access Panel
 Removing the small access panel
Small Access Panel
 Removing the right side panel
Right Side Panel
 Item Description
Drives and Related Components
Drives and Related Components
 IDE CD-ROM Drive Cable Diagram
Cable Routing Diagrams
 Scsi Cable Diagram
 11. Removing the hot-plug drive cage
Hot-Plug Drive Cage
 12. Removing the CD-ROM drive
IDE CD-ROM Drive
 13. Removing the diskette drive
Diskette Drive
 14. Removing a hard drive blank
Hard Drive Blank
 15. Removing a hot-plug Scsi hard drive
Hot-Plug Scsi Hard Drive
 16. Removing a removable media drive bay blank
Removable Media Drive Bay Blank
 17. Removing the CPU fan
CPU Fan
 18. Removing the I/O fan
Fan
 19. Removing the power switch with LED and cable
Power Switch with Cable and LED Indicators
 Disconnect the power switch from the system board
 Riser Board Expansion Slots
Riser Board Expansion Slots
 22. Removing an I/O expansion slot cover
Expansion Slot Cover
 23. Removing an I/O expansion board
Expansion Board
 24. Removing the riser board and brace
Riser Board and Brace
 25. Removing the processor
Processor
 26. Removing the Processor Power Module
Processor Power Module
 Sdram Dimm Slot Locations
Memory
 32Compaq ProLiant ML370 Maintenance and Service Guide
 Power Supply
 34Compaq ProLiant ML370 Maintenance and Service Guide
 31. Removing the hot-plug Scsi drive backplane
Hot-Plug Scsi Drive Backplane
 32. Removing the system board
System Board
 ProLiant ML370
Compaq Integrated Smart Array Controller Upgrade Module
 34. Removing the internal replacement battery
Internal Replacement Battery
 Diagnostics and Troubleshooting
 Tool What it is How to run it
Diagnostic Tools Utility Overview
Diagnostic Tools
 Configuration Utility
Array Diagnostics
Diagnostics Utility ADU later in this
List of detected problems Integrated
 Running the Inspect Utility
Default Configuration
Default Configuration Messages
Inspect Utility
 Running the Utilities on the Compaq System Partition
Utilities Access
Running Compaq Utilities
 Running the Utilities from Diskette
 Post Error Messages
Power-On Self-Test Post
 Probable Source of Problem Recommended Action
Post Error Messages
Error Code
 Cache Switch
Slot Mismatch Device Not updated Utility and correct Found
Memory Error
Address Error Assembly as indicated
 Keyboard Error
Tag Update
Power Fault On
Processor Bus Failed state Assembly as indicated
 Error Code
 Bus cable Scsi bus cabling Configuration is not Recommended
Power supply failure As possible
Battery Running low on power Assembly as indicated
Power Supply
 Scsi cable None
Error detected
Scsi Port n A non-fault-tolerant Scsi ID
Restore all data afterward. If
 Drive change Indicates that logical drive Array-Physical
Auto-configuration
Fixed disk drive error detected
Does not support Utility and correct DMA Mode
 Does not support Utility and correct Block Mode
Hard drive error
Failed Set Block Utility and correct Mode command
Failed Identify Utility and correct Command
 Logical drive
Disabled due to Drives have been Failure during
Firmware problem
Fixed disk drive error
 Port y Check
SMART-2 Controller error
Storage System Not
Responding Scsi
 Detected Scsi port y
Redundant power
Array ProLiant
Drive storage
 Hard disk drive circuitry error
Recovery process Recovery is in progress
Array-replacement Possible loss of data
Hard drive/format error
 Information
Drives are attached properly
Drive positions Run Drive Array Advanced Cannot be
Changed-Run
 Interim Recovery
Following Scsi Been recovered
Aborted! Drive was failed, try using Following Scsi
Then restore your data
 Incorrect drive
Slot x drive None
Array reports
 This indicates that while
Type Utility and Diagnostics Correct Drive Array
Battery Depleted
Error message
 Drive Array None
Array Accelerator Charge is below 75% Battery Charge Low
Configuration Error
Temporarily disabled Utility to reconfigure
 Press F1 to continue with
Hard parity error while reading Enable Array Accelerator
Hard parity error while writing
Drives Disabled due Posted-writes memory
 Steps for Diagnostics
Diagnostics Software
 Error Code Description Recommended Action
100-199, Primary Processor Test Error Codes
Primary Processor Test Error Codes
 Memory Test Error Codes
200-299, Memory Test Error Codes
 Parallel Printer Test Error Codes
300-399, Keyboard Test Error Codes
400-499, Parallel Printer Test Error Codes
Keyboard Test Error Codes
 Graphics Display Unit Test Error Codes
500-599, Graphics Controller Unit Test Error Codes
 Serial Test Error Codes
600-699, Diskette Drive Test Error Codes
1100-1199, Serial Test Error Codes
Diskette Drive Test Error Codes
 Compaq Network Interface Boards Test Error Codes
1200-1299, Modem Communications Test Error Codes
6000-6099, Compaq NIC Boards Test Error Codes
Modem Communications Test Error Codes
 SCSI/IDE CD-ROM Drive Test Error Codes
6500-6599, Scsi Hard Drive Test Error Codes
6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes
Scsi Hard Drive Test Error Codes
 Pointing Device Interface Test Error Codes
6700-6799, Scsi Tape Drive Test Error Codes
8600-8699, Pointing Device Interface Test Error Codes
Scsi Tape Drive Test Error Codes
 Starting ADU
Array Diagnostic Utility ADU
 Message Description Recommended Action
ADU Diagnostic Messages
 Detected in at
ECC errors
Restore newer data otherwise, normal
Status Excessive
 Array Configuration Utility
Battery pack
Battery pack Below required voltage levels
Is not attached Configuration
 Volume
Configured Configured and you change drive
Disable
Replacement
 Monitor and performance features
Features are Performance data due to fatal
Unobtainable Command problem such as drive
Is not enabled
 Controller data Array controller did not match
Previously configured drives have
Batteries at Has been disabled due to less
Is non-Compaq By Compaq Compaq drive Supplied Identify
 Status = Has failed. The logical drive is
Logical Drive X This status could be issued for
Status = Loose Problem
May be marked Problem corrected Failed until Corrected
 ID x failed Replaced Error
Reconfigure nonvolatile RAM to reflect
Upgrade ADU to most recent version
ID x RIS copy Errors Mismatch Scsi Port x Drive
 Drive Write Enabled. The drive may be a
ID x was Though volume was fine Replaced on a Good volume
Soft Firmware ADU has determined that Upgrade
Required Has been soft upgraded by
 Not a data loss circumstance Wrong
Check the other error messages on
Diagnosis screen for an indication
Caused by incomplete connection
 Compaq Insight Manager
Integrated Management Log
Multiple Ways of Viewing the Log
Integrated Management Display
 Compaq IML Management Utility
Viewing the Event List
Printing the Event List
Compaq Survey Utility
 Event Type Event Message Action Machine Environment
Event List
Event Messages
Event Messages
 Event Type Event Message Action Processor
PCI Bus Error
Power Subsystem
Automatic Server Recovery-2
 Automatic Server Recovery-2
Rapid Error Recovery
 Attended Recovery
Unattended Recovery
 Hardware Requirements
 Features Definition
ASR-2 Features
 Compaq Health Driver
Compaq Integrated Remote Console
 Diagnostics and Troubleshooting
 1234567#
Booting into Compaq Utilities
Pager Data Example Description Setting
Message is required, delete the # symbol
 Attempts, the modem is put in auto-answer mode
Pager setup
Remotely and are using only one modem
Dial-in status Enabled
 Booting into the Operating System
 ASR-2 Security
OS Restart SCU Setting for ASR-2
Option Setting
 Message Description
ASR-2 Integrated Management Log Messages
ASR-2 IML Messages
 ASR-2 IML Messages Description
 Revision History Table Example
Revision History Table
 Storage Automatic Reconstruction
Storage Fault Recovery Tracking
Network Interface Fault Recovery Tracking
Memory Fault Recovery Tracking
 Feature Description
Remote Service Features
ROMPaq Error Recovery Options
Compaq Servers Remote Management Features
 Function
ROMPaq Disaster Recovery
Configuration Switches
 66Compaq ProLiant ML370 Maintenance and Service Guide
 Compaq Insight Manager
Features of Compaq Insight Management
 Insight Management Agents
Compaq Insight Management Software Architecture
 Connectors, Switches, and LED Indicators
 Scsi port Slot fan header
Compaq ProLiant ML370 System Board Components
System Board Components
 Rear Panel Components
Rear Panel Components
 System Board Switches
Switches
 System Configuration Switch Settings SW2
SW1 System Identification Switch Settings
SW2 System Configuration Switch Settings
 Description Condition Status
LED Indicators
Front Panel LED Indicators
Front Panel
 RJ-45 Connector LED Indicators
RJ-45 Connector
 System Board
System Board LED Indicators
Indicator Description Status
 Riser Board
Riser Board LED Indicator
Indicator Condition Meaning
Power not connected
 Physical and Operating Specifications
 System Unit
System Unit Specifications
 Power Supply Specifications
 Redundant Power Supply Specifications
Redundant Power Supply
 MB Diskette Drive
MB Diskette Drive Specifications
Dimm Specifications
Dual Inline Memory Modules Dimm
 Laser parameters Type
IDE CD-ROM Drive Specifications
Applicable disk
 Compaq Wide Ultra2 Hot-Plug Scsi Hard Drives
Compaq Wide Ultra2 Hot-Plug Scsi Hard Drive Specifications
7200 rpm 10,000 rpm Physical configuration
 133 MB/s
Integrated Dual Channel Scsi Controller Specifications
Integrated Dual Channel Scsi Controller
 Index
 Compaq ProLiant ML370 Maintenance and Service Guide
 Index
 Compaq ProLiant ML370 Maintenance and Service Guide
 NMI
 CPU
 IML
 Compaq ProLiant ML370 Maintenance and Service Guide
 Post
 Unattended
 SW1
 UPS
 Index