ProLiant ML370
Page
 Contents
 Diagnostics and Troubleshooting
 Index
Page
 About This Guide
Symbols in Text
 Compaq Technician Notes
Where to Go for Additional Help
 Telephone Numbers
Integrated Management Display
 Illustrated Parts Catalog
 Mechanical parts exploded view
Mechanical Parts Exploded View
 Mechanical Spare Parts List
Description
Chassis
 System components exploded view
System Components Exploded View
 System Components Spare Parts
System Components Spare Parts List
 Options
Miscellaneous
 AC Power supply, 225-W, hot-plug redundant
DC Power supply, 225-W, hot-plug redundant
GB, 1-inch, 7200 rpm Wide Ultra2 hard drive
 Removal and Replacement Procedures
 Electrostatic Discharge Information
Symbols in Equipment
 Powering Down the Server
Preparation Procedures
Hot-Pluggable Devices
Non-Hot-Pluggable Devices
 Rack Warnings
 Server Warnings and Precautions
 Removing the front bezel
Front Bezel
 Removing the rack front plate
Rack Front Plate
 Removing the feet from the chassis
Feet
 Removing the large access panel
Large Access Panel
 Removing the small access panel
Small Access Panel
 Removing the right side panel
Right Side Panel
 Drives and Related Components
Drives and Related Components
Item Description
 IDE CD-ROM Drive Cable Diagram
Cable Routing Diagrams
 Scsi Cable Diagram
 11. Removing the hot-plug drive cage
Hot-Plug Drive Cage
 12. Removing the CD-ROM drive
IDE CD-ROM Drive
 13. Removing the diskette drive
Diskette Drive
 14. Removing a hard drive blank
Hard Drive Blank
 15. Removing a hot-plug Scsi hard drive
Hot-Plug Scsi Hard Drive
 16. Removing a removable media drive bay blank
Removable Media Drive Bay Blank
 17. Removing the CPU fan
CPU Fan
 18. Removing the I/O fan
Fan
 19. Removing the power switch with LED and cable
Power Switch with Cable and LED Indicators
 Disconnect the power switch from the system board
 Riser Board Expansion Slots
Riser Board Expansion Slots
 22. Removing an I/O expansion slot cover
Expansion Slot Cover
 23. Removing an I/O expansion board
Expansion Board
 24. Removing the riser board and brace
Riser Board and Brace
 25. Removing the processor
Processor
 26. Removing the Processor Power Module
Processor Power Module
 Sdram Dimm Slot Locations
Memory
 32Compaq ProLiant ML370 Maintenance and Service Guide
 Power Supply
 34Compaq ProLiant ML370 Maintenance and Service Guide
 31. Removing the hot-plug Scsi drive backplane
Hot-Plug Scsi Drive Backplane
 32. Removing the system board
System Board
 ProLiant ML370
Compaq Integrated Smart Array Controller Upgrade Module
 34. Removing the internal replacement battery
Internal Replacement Battery
 Diagnostics and Troubleshooting
 Diagnostic Tools Utility Overview
Diagnostic Tools
Tool What it is How to run it
 Diagnostics Utility ADU later in this
Array Diagnostics
List of detected problems Integrated
Configuration Utility
 Default Configuration Messages
Default Configuration
Inspect Utility
Running the Inspect Utility
 Utilities Access
Running Compaq Utilities
Running the Utilities on the Compaq System Partition
 Running the Utilities from Diskette
 Post Error Messages
Power-On Self-Test Post
 Post Error Messages
Error Code
Probable Source of Problem Recommended Action
 Memory Error
Slot Mismatch Device Not updated Utility and correct Found
Address Error Assembly as indicated
Cache Switch
 Power Fault On
Tag Update
Processor Bus Failed state Assembly as indicated
Keyboard Error
 Error Code
 Battery Running low on power Assembly as indicated
Power supply failure As possible
Power Supply
Bus cable Scsi bus cabling Configuration is not Recommended
 Scsi Port n A non-fault-tolerant Scsi ID
Error detected
Restore all data afterward. If
Scsi cable None
 Fixed disk drive error detected
Auto-configuration
Does not support Utility and correct DMA Mode
Drive change Indicates that logical drive Array-Physical
 Failed Set Block Utility and correct Mode command
Hard drive error
Failed Identify Utility and correct Command
Does not support Utility and correct Block Mode
 Firmware problem
Disabled due to Drives have been Failure during
Fixed disk drive error
Logical drive
 Storage System Not
SMART-2 Controller error
Responding Scsi
Port y Check
 Array ProLiant
Redundant power
Drive storage
Detected Scsi port y
 Array-replacement Possible loss of data
Recovery process Recovery is in progress
Hard drive/format error
Hard disk drive circuitry error
 Drive positions Run Drive Array Advanced Cannot be
Drives are attached properly
Changed-Run
Information
 Aborted! Drive was failed, try using Following Scsi
Following Scsi Been recovered
Then restore your data
Interim Recovery
 Slot x drive None
Array reports
Incorrect drive
 Battery Depleted
Type Utility and Diagnostics Correct Drive Array
Error message
This indicates that while
 Configuration Error
Array Accelerator Charge is below 75% Battery Charge Low
Temporarily disabled Utility to reconfigure
Drive Array None
 Hard parity error while writing
Hard parity error while reading Enable Array Accelerator
Drives Disabled due Posted-writes memory
Press F1 to continue with
 Steps for Diagnostics
Diagnostics Software
 100-199, Primary Processor Test Error Codes
Primary Processor Test Error Codes
Error Code Description Recommended Action
 Memory Test Error Codes
200-299, Memory Test Error Codes
 400-499, Parallel Printer Test Error Codes
300-399, Keyboard Test Error Codes
Keyboard Test Error Codes
Parallel Printer Test Error Codes
 Graphics Display Unit Test Error Codes
500-599, Graphics Controller Unit Test Error Codes
 1100-1199, Serial Test Error Codes
600-699, Diskette Drive Test Error Codes
Diskette Drive Test Error Codes
Serial Test Error Codes
 6000-6099, Compaq NIC Boards Test Error Codes
1200-1299, Modem Communications Test Error Codes
Modem Communications Test Error Codes
Compaq Network Interface Boards Test Error Codes
 6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes
6500-6599, Scsi Hard Drive Test Error Codes
Scsi Hard Drive Test Error Codes
SCSI/IDE CD-ROM Drive Test Error Codes
 8600-8699, Pointing Device Interface Test Error Codes
6700-6799, Scsi Tape Drive Test Error Codes
Scsi Tape Drive Test Error Codes
Pointing Device Interface Test Error Codes
 Starting ADU
Array Diagnostic Utility ADU
 Message Description Recommended Action
ADU Diagnostic Messages
 Restore newer data otherwise, normal
ECC errors
Status Excessive
Detected in at
 Battery pack Below required voltage levels
Battery pack
Is not attached Configuration
Array Configuration Utility
 Disable
Configured Configured and you change drive
Replacement
Volume
 Unobtainable Command problem such as drive
Features are Performance data due to fatal
Is not enabled
Monitor and performance features
 Batteries at Has been disabled due to less
Previously configured drives have
Is non-Compaq By Compaq Compaq drive Supplied Identify
Controller data Array controller did not match
 Status = Loose Problem
Logical Drive X This status could be issued for
May be marked Problem corrected Failed until Corrected
Status = Has failed. The logical drive is
 Upgrade ADU to most recent version
Reconfigure nonvolatile RAM to reflect
ID x RIS copy Errors Mismatch Scsi Port x Drive
ID x failed Replaced Error
 Soft Firmware ADU has determined that Upgrade
ID x was Though volume was fine Replaced on a Good volume
Required Has been soft upgraded by
Drive Write Enabled. The drive may be a
 Diagnosis screen for an indication
Check the other error messages on
Caused by incomplete connection
Not a data loss circumstance Wrong
 Multiple Ways of Viewing the Log
Integrated Management Log
Integrated Management Display
Compaq Insight Manager
 Printing the Event List
Viewing the Event List
Compaq Survey Utility
Compaq IML Management Utility
 Event Messages
Event List
Event Messages
Event Type Event Message Action Machine Environment
 Power Subsystem
PCI Bus Error
Automatic Server Recovery-2
Event Type Event Message Action Processor
 Automatic Server Recovery-2
Rapid Error Recovery
 Attended Recovery
Unattended Recovery
 Hardware Requirements
 Features Definition
ASR-2 Features
 Compaq Health Driver
Compaq Integrated Remote Console
 Diagnostics and Troubleshooting
 Pager Data Example Description Setting
Booting into Compaq Utilities
Message is required, delete the # symbol
1234567#
 Remotely and are using only one modem
Pager setup
Dial-in status Enabled
Attempts, the modem is put in auto-answer mode
 Booting into the Operating System
 OS Restart SCU Setting for ASR-2
Option Setting
ASR-2 Security
 ASR-2 Integrated Management Log Messages
ASR-2 IML Messages
Message Description
 ASR-2 IML Messages Description
 Revision History Table Example
Revision History Table
 Network Interface Fault Recovery Tracking
Storage Fault Recovery Tracking
Memory Fault Recovery Tracking
Storage Automatic Reconstruction
 ROMPaq Error Recovery Options
Remote Service Features
Compaq Servers Remote Management Features
Feature Description
 ROMPaq Disaster Recovery
Configuration Switches
Function
 66Compaq ProLiant ML370 Maintenance and Service Guide
 Compaq Insight Manager
Features of Compaq Insight Management
 Insight Management Agents
Compaq Insight Management Software Architecture
 Connectors, Switches, and LED Indicators
 Compaq ProLiant ML370 System Board Components
System Board Components
Scsi port Slot fan header
 Rear Panel Components
Rear Panel Components
 System Board Switches
Switches
 SW1 System Identification Switch Settings
SW2 System Configuration Switch Settings
System Configuration Switch Settings SW2
 Front Panel LED Indicators
LED Indicators
Front Panel
Description Condition Status
 RJ-45 Connector LED Indicators
RJ-45 Connector
 System Board LED Indicators
Indicator Description Status
System Board
 Indicator Condition Meaning
Riser Board LED Indicator
Power not connected
Riser Board
 Physical and Operating Specifications
 System Unit
System Unit Specifications
 Power Supply Specifications
 Redundant Power Supply Specifications
Redundant Power Supply
 Dimm Specifications
MB Diskette Drive Specifications
Dual Inline Memory Modules Dimm
MB Diskette Drive
 IDE CD-ROM Drive Specifications
Applicable disk
Laser parameters Type
 Compaq Wide Ultra2 Hot-Plug Scsi Hard Drive Specifications
7200 rpm 10,000 rpm Physical configuration
Compaq Wide Ultra2 Hot-Plug Scsi Hard Drives
 Integrated Dual Channel Scsi Controller Specifications
Integrated Dual Channel Scsi Controller
133 MB/s
 Index
 Compaq ProLiant ML370 Maintenance and Service Guide
 Index
 Compaq ProLiant ML370 Maintenance and Service Guide
 NMI
 CPU
 IML
 Compaq ProLiant ML370 Maintenance and Service Guide
 Post
 Unattended
 SW1
 UPS
 Index