ProLiant ML370
Page
Contents
Diagnostics and Troubleshooting
Index
Page
About This Guide
Symbols in Text
Compaq Technician Notes
Where to Go for Additional Help
Telephone Numbers
Integrated Management Display
Illustrated Parts Catalog
Mechanical parts exploded view
Mechanical Parts Exploded View
Mechanical Spare Parts List
Description
Chassis
System components exploded view
System Components Exploded View
System Components Spare Parts
System Components Spare Parts List
Options
Miscellaneous
AC Power supply, 225-W, hot-plug redundant
DC Power supply, 225-W, hot-plug redundant
GB, 1-inch, 7200 rpm Wide Ultra2 hard drive
Removal and Replacement Procedures
Electrostatic Discharge Information
Symbols in Equipment
Non-Hot-Pluggable Devices
Preparation Procedures
Powering Down the Server
Hot-Pluggable Devices
Rack Warnings
Server Warnings and Precautions
Removing the front bezel
Front Bezel
Removing the rack front plate
Rack Front Plate
Removing the feet from the chassis
Feet
Removing the large access panel
Large Access Panel
Removing the small access panel
Small Access Panel
Removing the right side panel
Right Side Panel
Drives and Related Components
Drives and Related Components
Item Description
IDE CD-ROM Drive Cable Diagram
Cable Routing Diagrams
Scsi Cable Diagram
11. Removing the hot-plug drive cage
Hot-Plug Drive Cage
12. Removing the CD-ROM drive
IDE CD-ROM Drive
13. Removing the diskette drive
Diskette Drive
14. Removing a hard drive blank
Hard Drive Blank
15. Removing a hot-plug Scsi hard drive
Hot-Plug Scsi Hard Drive
16. Removing a removable media drive bay blank
Removable Media Drive Bay Blank
17. Removing the CPU fan
CPU Fan
18. Removing the I/O fan
Fan
19. Removing the power switch with LED and cable
Power Switch with Cable and LED Indicators
Disconnect the power switch from the system board
Riser Board Expansion Slots
Riser Board Expansion Slots
22. Removing an I/O expansion slot cover
Expansion Slot Cover
23. Removing an I/O expansion board
Expansion Board
24. Removing the riser board and brace
Riser Board and Brace
25. Removing the processor
Processor
26. Removing the Processor Power Module
Processor Power Module
Sdram Dimm Slot Locations
Memory
32Compaq ProLiant ML370 Maintenance and Service Guide
Power Supply
34Compaq ProLiant ML370 Maintenance and Service Guide
31. Removing the hot-plug Scsi drive backplane
Hot-Plug Scsi Drive Backplane
32. Removing the system board
System Board
ProLiant ML370
Compaq Integrated Smart Array Controller Upgrade Module
34. Removing the internal replacement battery
Internal Replacement Battery
Diagnostics and Troubleshooting
Diagnostic Tools Utility Overview
Diagnostic Tools
Tool What it is How to run it
Configuration Utility
Array Diagnostics
Diagnostics Utility ADU later in this
List of detected problems Integrated
Running the Inspect Utility
Default Configuration
Default Configuration Messages
Inspect Utility
Utilities Access
Running Compaq Utilities
Running the Utilities on the Compaq System Partition
Running the Utilities from Diskette
Post Error Messages
Power-On Self-Test Post
Post Error Messages
Error Code
Probable Source of Problem Recommended Action
Cache Switch
Slot Mismatch Device Not updated Utility and correct Found
Memory Error
Address Error Assembly as indicated
Keyboard Error
Tag Update
Power Fault On
Processor Bus Failed state Assembly as indicated
Error Code
Bus cable Scsi bus cabling Configuration is not Recommended
Power supply failure As possible
Battery Running low on power Assembly as indicated
Power Supply
Scsi cable None
Error detected
Scsi Port n A non-fault-tolerant Scsi ID
Restore all data afterward. If
Drive change Indicates that logical drive Array-Physical
Auto-configuration
Fixed disk drive error detected
Does not support Utility and correct DMA Mode
Does not support Utility and correct Block Mode
Hard drive error
Failed Set Block Utility and correct Mode command
Failed Identify Utility and correct Command
Logical drive
Disabled due to Drives have been Failure during
Firmware problem
Fixed disk drive error
Port y Check
SMART-2 Controller error
Storage System Not
Responding Scsi
Detected Scsi port y
Redundant power
Array ProLiant
Drive storage
Hard disk drive circuitry error
Recovery process Recovery is in progress
Array-replacement Possible loss of data
Hard drive/format error
Information
Drives are attached properly
Drive positions Run Drive Array Advanced Cannot be
Changed-Run
Interim Recovery
Following Scsi Been recovered
Aborted! Drive was failed, try using Following Scsi
Then restore your data
Slot x drive None
Array reports
Incorrect drive
This indicates that while
Type Utility and Diagnostics Correct Drive Array
Battery Depleted
Error message
Drive Array None
Array Accelerator Charge is below 75% Battery Charge Low
Configuration Error
Temporarily disabled Utility to reconfigure
Press F1 to continue with
Hard parity error while reading Enable Array Accelerator
Hard parity error while writing
Drives Disabled due Posted-writes memory
Steps for Diagnostics
Diagnostics Software
100-199, Primary Processor Test Error Codes
Primary Processor Test Error Codes
Error Code Description Recommended Action
Memory Test Error Codes
200-299, Memory Test Error Codes
Parallel Printer Test Error Codes
300-399, Keyboard Test Error Codes
400-499, Parallel Printer Test Error Codes
Keyboard Test Error Codes
Graphics Display Unit Test Error Codes
500-599, Graphics Controller Unit Test Error Codes
Serial Test Error Codes
600-699, Diskette Drive Test Error Codes
1100-1199, Serial Test Error Codes
Diskette Drive Test Error Codes
Compaq Network Interface Boards Test Error Codes
1200-1299, Modem Communications Test Error Codes
6000-6099, Compaq NIC Boards Test Error Codes
Modem Communications Test Error Codes
SCSI/IDE CD-ROM Drive Test Error Codes
6500-6599, Scsi Hard Drive Test Error Codes
6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes
Scsi Hard Drive Test Error Codes
Pointing Device Interface Test Error Codes
6700-6799, Scsi Tape Drive Test Error Codes
8600-8699, Pointing Device Interface Test Error Codes
Scsi Tape Drive Test Error Codes
Starting ADU
Array Diagnostic Utility ADU
Message Description Recommended Action
ADU Diagnostic Messages
Detected in at
ECC errors
Restore newer data otherwise, normal
Status Excessive
Array Configuration Utility
Battery pack
Battery pack Below required voltage levels
Is not attached Configuration
Volume
Configured Configured and you change drive
Disable
Replacement
Monitor and performance features
Features are Performance data due to fatal
Unobtainable Command problem such as drive
Is not enabled
Controller data Array controller did not match
Previously configured drives have
Batteries at Has been disabled due to less
Is non-Compaq By Compaq Compaq drive Supplied Identify
Status = Has failed. The logical drive is
Logical Drive X This status could be issued for
Status = Loose Problem
May be marked Problem corrected Failed until Corrected
ID x failed Replaced Error
Reconfigure nonvolatile RAM to reflect
Upgrade ADU to most recent version
ID x RIS copy Errors Mismatch Scsi Port x Drive
Drive Write Enabled. The drive may be a
ID x was Though volume was fine Replaced on a Good volume
Soft Firmware ADU has determined that Upgrade
Required Has been soft upgraded by
Not a data loss circumstance Wrong
Check the other error messages on
Diagnosis screen for an indication
Caused by incomplete connection
Compaq Insight Manager
Integrated Management Log
Multiple Ways of Viewing the Log
Integrated Management Display
Compaq IML Management Utility
Viewing the Event List
Printing the Event List
Compaq Survey Utility
Event Type Event Message Action Machine Environment
Event List
Event Messages
Event Messages
Event Type Event Message Action Processor
PCI Bus Error
Power Subsystem
Automatic Server Recovery-2
Automatic Server Recovery-2
Rapid Error Recovery
Attended Recovery
Unattended Recovery
Hardware Requirements
Features Definition
ASR-2 Features
Compaq Health Driver
Compaq Integrated Remote Console
Diagnostics and Troubleshooting
1234567#
Booting into Compaq Utilities
Pager Data Example Description Setting
Message is required, delete the # symbol
Attempts, the modem is put in auto-answer mode
Pager setup
Remotely and are using only one modem
Dial-in status Enabled
Booting into the Operating System
OS Restart SCU Setting for ASR-2
Option Setting
ASR-2 Security
ASR-2 Integrated Management Log Messages
ASR-2 IML Messages
Message Description
ASR-2 IML Messages Description
Revision History Table Example
Revision History Table
Storage Automatic Reconstruction
Storage Fault Recovery Tracking
Network Interface Fault Recovery Tracking
Memory Fault Recovery Tracking
Feature Description
Remote Service Features
ROMPaq Error Recovery Options
Compaq Servers Remote Management Features
ROMPaq Disaster Recovery
Configuration Switches
Function
66Compaq ProLiant ML370 Maintenance and Service Guide
Compaq Insight Manager
Features of Compaq Insight Management
Insight Management Agents
Compaq Insight Management Software Architecture
Connectors, Switches, and LED Indicators
Compaq ProLiant ML370 System Board Components
System Board Components
Scsi port Slot fan header
Rear Panel Components
Rear Panel Components
System Board Switches
Switches
SW1 System Identification Switch Settings
SW2 System Configuration Switch Settings
System Configuration Switch Settings SW2
Description Condition Status
LED Indicators
Front Panel LED Indicators
Front Panel
RJ-45 Connector LED Indicators
RJ-45 Connector
System Board LED Indicators
Indicator Description Status
System Board
Riser Board
Riser Board LED Indicator
Indicator Condition Meaning
Power not connected
Physical and Operating Specifications
System Unit
System Unit Specifications
Power Supply Specifications
Redundant Power Supply Specifications
Redundant Power Supply
MB Diskette Drive
MB Diskette Drive Specifications
Dimm Specifications
Dual Inline Memory Modules Dimm
IDE CD-ROM Drive Specifications
Applicable disk
Laser parameters Type
Compaq Wide Ultra2 Hot-Plug Scsi Hard Drive Specifications
7200 rpm 10,000 rpm Physical configuration
Compaq Wide Ultra2 Hot-Plug Scsi Hard Drives
Integrated Dual Channel Scsi Controller Specifications
Integrated Dual Channel Scsi Controller
133 MB/s
Index
Compaq ProLiant ML370 Maintenance and Service Guide
Index
Compaq ProLiant ML370 Maintenance and Service Guide
NMI
CPU
IML
Compaq ProLiant ML370 Maintenance and Service Guide
Post
Unattended
SW1
UPS
Index