Diagnostics and Troubleshooting | Compaq ML370 manual

Chapter 3

Diagnostics and Troubleshooting

This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are:

■Diagnostic Tools Utility Overview

■Default Configuration

■Utilities Access

■Power-On Self-Test (POST)

■Diagnostics Software

■Array Diagnostic Utility (ADU)

■Integrated Management Log

■Rapid Error Recovery

■Remote Service Features

■ROMPaq Error Recovery Options

■Compaq Insight Manager

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Compaq ML370 manual Diagnostics and Troubleshooting

Contents

ProLiant ML370 Page Contents Diagnostics and Troubleshooting Index Page About This Guide Symbols in Text Compaq Technician Notes Where to Go for Additional Help Telephone Numbers Integrated Management Display Illustrated Parts Catalog Mechanical parts exploded view Mechanical Parts Exploded View Description Mechanical Spare Parts ListChassis System components exploded view System Components Exploded View System Components Spare Parts System Components Spare Parts List Options Miscellaneous DC Power supply, 225-W, hot-plug redundant AC Power supply, 225-W, hot-plug redundantGB, 1-inch, 7200 rpm Wide Ultra2 hard drive Removal and Replacement Procedures Electrostatic Discharge Information Symbols in Equipment Non-Hot-Pluggable Devices Preparation ProceduresPowering Down the Server Hot-Pluggable Devices Rack Warnings Server Warnings and Precautions Removing the front bezel Front Bezel Removing the rack front plate Rack Front Plate Removing the feet from the chassis Feet Removing the large access panel Large Access Panel Removing the small access panel Small Access Panel Removing the right side panel Right Side Panel Drives and Related Components Drives and Related ComponentsItem Description IDE CD-ROM Drive Cable Diagram Cable Routing Diagrams Scsi Cable Diagram 11. Removing the hot-plug drive cage Hot-Plug Drive Cage 12. Removing the CD-ROM drive IDE CD-ROM Drive 13. Removing the diskette drive Diskette Drive 14. Removing a hard drive blank Hard Drive Blank 15. Removing a hot-plug Scsi hard drive Hot-Plug Scsi Hard Drive 16. Removing a removable media drive bay blank Removable Media Drive Bay Blank 17. Removing the CPU fan CPU Fan 18. Removing the I/O fan Fan 19. Removing the power switch with LED and cable Power Switch with Cable and LED Indicators Disconnect the power switch from the system board Riser Board Expansion Slots Riser Board Expansion Slots 22. Removing an I/O expansion slot cover Expansion Slot Cover 23. Removing an I/O expansion board Expansion Board 24. Removing the riser board and brace Riser Board and Brace 25. Removing the processor Processor 26. Removing the Processor Power Module Processor Power Module Sdram Dimm Slot Locations Memory 32Compaq ProLiant ML370 Maintenance and Service Guide Power Supply 34Compaq ProLiant ML370 Maintenance and Service Guide 31. Removing the hot-plug Scsi drive backplane Hot-Plug Scsi Drive Backplane 32. Removing the system board System Board ProLiant ML370 Compaq Integrated Smart Array Controller Upgrade Module 34. Removing the internal replacement battery Internal Replacement Battery Diagnostics and Troubleshooting Diagnostic Tools Diagnostic Tools Utility OverviewTool What it is How to run it Configuration Utility Array DiagnosticsDiagnostics Utility ADU later in this List of detected problems Integrated Running the Inspect Utility Default ConfigurationDefault Configuration Messages Inspect Utility Running Compaq Utilities Utilities AccessRunning the Utilities on the Compaq System Partition Running the Utilities from Diskette Post Error Messages Power-On Self-Test Post Error Code Post Error MessagesProbable Source of Problem Recommended Action Cache Switch Slot Mismatch Device Not updated Utility and correct FoundMemory Error Address Error Assembly as indicated Keyboard Error Tag UpdatePower Fault On Processor Bus Failed state Assembly as indicated Error Code Bus cable Scsi bus cabling Configuration is not Recommended Power supply failure As possibleBattery Running low on power Assembly as indicated Power Supply Scsi cable None Error detectedScsi Port n A non-fault-tolerant Scsi ID Restore all data afterward. If Drive change Indicates that logical drive Array-Physical Auto-configurationFixed disk drive error detected Does not support Utility and correct DMA Mode Does not support Utility and correct Block Mode Hard drive errorFailed Set Block Utility and correct Mode command Failed Identify Utility and correct Command Logical drive Disabled due to Drives have been Failure duringFirmware problem Fixed disk drive error Port y Check SMART-2 Controller errorStorage System Not Responding Scsi Detected Scsi port y Redundant powerArray ProLiant Drive storage Hard disk drive circuitry error Recovery process Recovery is in progressArray-replacement Possible loss of data Hard drive/format error Information Drives are attached properlyDrive positions Run Drive Array Advanced Cannot be Changed-Run Interim Recovery Following Scsi Been recoveredAborted! Drive was failed, try using Following Scsi Then restore your data Array reports Slot x drive NoneIncorrect drive This indicates that while Type Utility and Diagnostics Correct Drive ArrayBattery Depleted Error message Drive Array None Array Accelerator Charge is below 75% Battery Charge LowConfiguration Error Temporarily disabled Utility to reconfigure Press F1 to continue with Hard parity error while reading Enable Array AcceleratorHard parity error while writing Drives Disabled due Posted-writes memory Steps for Diagnostics Diagnostics Software Primary Processor Test Error Codes 100-199, Primary Processor Test Error CodesError Code Description Recommended Action Memory Test Error Codes 200-299, Memory Test Error Codes Parallel Printer Test Error Codes 300-399, Keyboard Test Error Codes400-499, Parallel Printer Test Error Codes Keyboard Test Error Codes Graphics Display Unit Test Error Codes 500-599, Graphics Controller Unit Test Error Codes Serial Test Error Codes 600-699, Diskette Drive Test Error Codes1100-1199, Serial Test Error Codes Diskette Drive Test Error Codes Compaq Network Interface Boards Test Error Codes 1200-1299, Modem Communications Test Error Codes6000-6099, Compaq NIC Boards Test Error Codes Modem Communications Test Error Codes SCSI/IDE CD-ROM Drive Test Error Codes 6500-6599, Scsi Hard Drive Test Error Codes6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes Scsi Hard Drive Test Error Codes Pointing Device Interface Test Error Codes 6700-6799, Scsi Tape Drive Test Error Codes8600-8699, Pointing Device Interface Test Error Codes Scsi Tape Drive Test Error Codes Starting ADU Array Diagnostic Utility ADU Message Description Recommended Action ADU Diagnostic Messages Detected in at ECC errorsRestore newer data otherwise, normal Status Excessive Array Configuration Utility Battery packBattery pack Below required voltage levels Is not attached Configuration Volume Configured Configured and you change driveDisable Replacement Monitor and performance features Features are Performance data due to fatalUnobtainable Command problem such as drive Is not enabled Controller data Array controller did not match Previously configured drives haveBatteries at Has been disabled due to less Is non-Compaq By Compaq Compaq drive Supplied Identify Status = Has failed. The logical drive is Logical Drive X This status could be issued forStatus = Loose Problem May be marked Problem corrected Failed until Corrected ID x failed Replaced Error Reconfigure nonvolatile RAM to reflectUpgrade ADU to most recent version ID x RIS copy Errors Mismatch Scsi Port x Drive Drive Write Enabled. The drive may be a ID x was Though volume was fine Replaced on a Good volumeSoft Firmware ADU has determined that Upgrade Required Has been soft upgraded by Not a data loss circumstance Wrong Check the other error messages onDiagnosis screen for an indication Caused by incomplete connection Compaq Insight Manager Integrated Management LogMultiple Ways of Viewing the Log Integrated Management Display Compaq IML Management Utility Viewing the Event ListPrinting the Event List Compaq Survey Utility Event Type Event Message Action Machine Environment Event ListEvent Messages Event Messages Event Type Event Message Action Processor PCI Bus ErrorPower Subsystem Automatic Server Recovery-2 Automatic Server Recovery-2 Rapid Error Recovery Attended Recovery Unattended Recovery Hardware Requirements Features Definition ASR-2 Features Compaq Health Driver Compaq Integrated Remote Console Diagnostics and Troubleshooting 1234567# Booting into Compaq UtilitiesPager Data Example Description Setting Message is required, delete the # symbol Attempts, the modem is put in auto-answer mode Pager setupRemotely and are using only one modem Dial-in status Enabled Booting into the Operating System Option Setting OS Restart SCU Setting for ASR-2ASR-2 Security ASR-2 IML Messages ASR-2 Integrated Management Log MessagesMessage Description ASR-2 IML Messages Description Revision History Table Example Revision History Table Storage Automatic Reconstruction Storage Fault Recovery TrackingNetwork Interface Fault Recovery Tracking Memory Fault Recovery Tracking Feature Description Remote Service FeaturesROMPaq Error Recovery Options Compaq Servers Remote Management Features Configuration Switches ROMPaq Disaster RecoveryFunction 66Compaq ProLiant ML370 Maintenance and Service Guide Compaq Insight Manager Features of Compaq Insight Management Insight Management Agents Compaq Insight Management Software Architecture Connectors, Switches, and LED Indicators System Board Components Compaq ProLiant ML370 System Board ComponentsScsi port Slot fan header Rear Panel Components Rear Panel Components System Board Switches Switches SW2 System Configuration Switch Settings SW1 System Identification Switch SettingsSystem Configuration Switch Settings SW2 Description Condition Status LED IndicatorsFront Panel LED Indicators Front Panel RJ-45 Connector LED Indicators RJ-45 Connector Indicator Description Status System Board LED IndicatorsSystem Board Riser Board Riser Board LED IndicatorIndicator Condition Meaning Power not connected Physical and Operating Specifications System Unit System Unit Specifications Power Supply Specifications Redundant Power Supply Specifications Redundant Power Supply MB Diskette Drive MB Diskette Drive SpecificationsDimm Specifications Dual Inline Memory Modules Dimm Applicable disk IDE CD-ROM Drive SpecificationsLaser parameters Type 7200 rpm 10,000 rpm Physical configuration Compaq Wide Ultra2 Hot-Plug Scsi Hard Drive SpecificationsCompaq Wide Ultra2 Hot-Plug Scsi Hard Drives Integrated Dual Channel Scsi Controller Integrated Dual Channel Scsi Controller Specifications133 MB/s Index Compaq ProLiant ML370 Maintenance and Service Guide Index Compaq ProLiant ML370 Maintenance and Service Guide NMI CPU IML Compaq ProLiant ML370 Maintenance and Service Guide Post Unattended SW1 UPS Index