Manuals / Compaq / Computer Equipment / Server

Compaq ML370 manual Diagnostics and Troubleshooting

Models: ML370

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Chapter 3

Diagnostics and Troubleshooting

This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are:

■Diagnostic Tools Utility Overview

■Default Configuration

■Utilities Access

■Power-On Self-Test (POST)

■Diagnostics Software

■Array Diagnostic Utility (ADU)

■Integrated Management Log

■Rapid Error Recovery

■Remote Service Features

■ROMPaq Error Recovery Options

■Compaq Insight Manager

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Compaq ML370 manual Diagnostics and Troubleshooting

Contents

ProLiant ML370 Page Contents Diagnostics and Troubleshooting Index Page About This Guide Symbols in TextCompaq Technician Notes Where to Go for Additional HelpTelephone Numbers Integrated Management DisplayIllustrated Parts Catalog Mechanical parts exploded view Mechanical Parts Exploded ViewDescription Mechanical Spare Parts ListChassis System components exploded view System Components Exploded ViewSystem Components Spare Parts System Components Spare Parts ListOptions MiscellaneousDC Power supply, 225-W, hot-plug redundant AC Power supply, 225-W, hot-plug redundantGB, 1-inch, 7200 rpm Wide Ultra2 hard drive Removal and Replacement Procedures Electrostatic Discharge Information Symbols in EquipmentNon-Hot-Pluggable Devices Preparation ProceduresPowering Down the Server Hot-Pluggable DevicesRack Warnings Server Warnings and Precautions Removing the front bezel Front BezelRemoving the rack front plate Rack Front PlateRemoving the feet from the chassis FeetRemoving the large access panel Large Access PanelRemoving the small access panel Small Access PanelRemoving the right side panel Right Side PanelDrives and Related Components Drives and Related ComponentsItem Description IDE CD-ROM Drive Cable Diagram Cable Routing DiagramsScsi Cable Diagram 11. Removing the hot-plug drive cage Hot-Plug Drive Cage12. Removing the CD-ROM drive IDE CD-ROM Drive13. Removing the diskette drive Diskette Drive14. Removing a hard drive blank Hard Drive Blank15. Removing a hot-plug Scsi hard drive Hot-Plug Scsi Hard Drive16. Removing a removable media drive bay blank Removable Media Drive Bay Blank17. Removing the CPU fan CPU Fan18. Removing the I/O fan Fan19. Removing the power switch with LED and cable Power Switch with Cable and LED IndicatorsDisconnect the power switch from the system board Riser Board Expansion Slots Riser Board Expansion Slots22. Removing an I/O expansion slot cover Expansion Slot Cover23. Removing an I/O expansion board Expansion Board24. Removing the riser board and brace Riser Board and Brace25. Removing the processor Processor26. Removing the Processor Power Module Processor Power ModuleSdram Dimm Slot Locations Memory32Compaq ProLiant ML370 Maintenance and Service Guide Power Supply 34Compaq ProLiant ML370 Maintenance and Service Guide 31. Removing the hot-plug Scsi drive backplane Hot-Plug Scsi Drive Backplane32. Removing the system board System BoardProLiant ML370 Compaq Integrated Smart Array Controller Upgrade Module34. Removing the internal replacement battery Internal Replacement BatteryDiagnostics and Troubleshooting Diagnostic Tools Diagnostic Tools Utility OverviewTool What it is How to run it Configuration Utility Array DiagnosticsDiagnostics Utility ADU later in this List of detected problems IntegratedRunning the Inspect Utility Default ConfigurationDefault Configuration Messages Inspect UtilityRunning Compaq Utilities Utilities AccessRunning the Utilities on the Compaq System Partition Running the Utilities from Diskette Post Error Messages Power-On Self-Test PostError Code Post Error MessagesProbable Source of Problem Recommended Action Cache Switch Slot Mismatch Device Not updated Utility and correct FoundMemory Error Address Error Assembly as indicatedKeyboard Error Tag UpdatePower Fault On Processor Bus Failed state Assembly as indicatedError Code Bus cable Scsi bus cabling Configuration is not Recommended Power supply failure As possibleBattery Running low on power Assembly as indicated Power SupplyScsi cable None Error detectedScsi Port n A non-fault-tolerant Scsi ID Restore all data afterward. IfDrive change Indicates that logical drive Array-Physical Auto-configurationFixed disk drive error detected Does not support Utility and correct DMA ModeDoes not support Utility and correct Block Mode Hard drive errorFailed Set Block Utility and correct Mode command Failed Identify Utility and correct CommandLogical drive Disabled due to Drives have been Failure duringFirmware problem Fixed disk drive errorPort y Check SMART-2 Controller errorStorage System Not Responding ScsiDetected Scsi port y Redundant powerArray ProLiant Drive storageHard disk drive circuitry error Recovery process Recovery is in progressArray-replacement Possible loss of data Hard drive/format errorInformation Drives are attached properlyDrive positions Run Drive Array Advanced Cannot be Changed-RunInterim Recovery Following Scsi Been recoveredAborted! Drive was failed, try using Following Scsi Then restore your dataArray reports Slot x drive NoneIncorrect drive This indicates that while Type Utility and Diagnostics Correct Drive ArrayBattery Depleted Error messageDrive Array None Array Accelerator Charge is below 75% Battery Charge LowConfiguration Error Temporarily disabled Utility to reconfigurePress F1 to continue with Hard parity error while reading Enable Array AcceleratorHard parity error while writing Drives Disabled due Posted-writes memorySteps for Diagnostics Diagnostics SoftwarePrimary Processor Test Error Codes 100-199, Primary Processor Test Error CodesError Code Description Recommended Action Memory Test Error Codes 200-299, Memory Test Error CodesParallel Printer Test Error Codes 300-399, Keyboard Test Error Codes400-499, Parallel Printer Test Error Codes Keyboard Test Error CodesGraphics Display Unit Test Error Codes 500-599, Graphics Controller Unit Test Error CodesSerial Test Error Codes 600-699, Diskette Drive Test Error Codes1100-1199, Serial Test Error Codes Diskette Drive Test Error CodesCompaq Network Interface Boards Test Error Codes 1200-1299, Modem Communications Test Error Codes6000-6099, Compaq NIC Boards Test Error Codes Modem Communications Test Error CodesSCSI/IDE CD-ROM Drive Test Error Codes 6500-6599, Scsi Hard Drive Test Error Codes6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes Scsi Hard Drive Test Error CodesPointing Device Interface Test Error Codes 6700-6799, Scsi Tape Drive Test Error Codes8600-8699, Pointing Device Interface Test Error Codes Scsi Tape Drive Test Error CodesStarting ADU Array Diagnostic Utility ADUMessage Description Recommended Action ADU Diagnostic MessagesDetected in at ECC errorsRestore newer data otherwise, normal Status ExcessiveArray Configuration Utility Battery packBattery pack Below required voltage levels Is not attached ConfigurationVolume Configured Configured and you change driveDisable ReplacementMonitor and performance features Features are Performance data due to fatalUnobtainable Command problem such as drive Is not enabledController data Array controller did not match Previously configured drives haveBatteries at Has been disabled due to less Is non-Compaq By Compaq Compaq drive Supplied IdentifyStatus = Has failed. The logical drive is Logical Drive X This status could be issued forStatus = Loose Problem May be marked Problem corrected Failed until CorrectedID x failed Replaced Error Reconfigure nonvolatile RAM to reflectUpgrade ADU to most recent version ID x RIS copy Errors Mismatch Scsi Port x DriveDrive Write Enabled. The drive may be a ID x was Though volume was fine Replaced on a Good volumeSoft Firmware ADU has determined that Upgrade Required Has been soft upgraded byNot a data loss circumstance Wrong Check the other error messages onDiagnosis screen for an indication Caused by incomplete connectionCompaq Insight Manager Integrated Management LogMultiple Ways of Viewing the Log Integrated Management DisplayCompaq IML Management Utility Viewing the Event ListPrinting the Event List Compaq Survey UtilityEvent Type Event Message Action Machine Environment Event ListEvent Messages Event MessagesEvent Type Event Message Action Processor PCI Bus ErrorPower Subsystem Automatic Server Recovery-2Automatic Server Recovery-2 Rapid Error RecoveryAttended Recovery Unattended RecoveryHardware Requirements Features Definition ASR-2 FeaturesCompaq Health Driver Compaq Integrated Remote ConsoleDiagnostics and Troubleshooting 1234567# Booting into Compaq UtilitiesPager Data Example Description Setting Message is required, delete the # symbolAttempts, the modem is put in auto-answer mode Pager setupRemotely and are using only one modem Dial-in status EnabledBooting into the Operating System Option Setting OS Restart SCU Setting for ASR-2ASR-2 Security ASR-2 IML Messages ASR-2 Integrated Management Log MessagesMessage Description ASR-2 IML Messages Description Revision History Table Example Revision History TableStorage Automatic Reconstruction Storage Fault Recovery TrackingNetwork Interface Fault Recovery Tracking Memory Fault Recovery TrackingFeature Description Remote Service FeaturesROMPaq Error Recovery Options Compaq Servers Remote Management FeaturesConfiguration Switches ROMPaq Disaster RecoveryFunction 66Compaq ProLiant ML370 Maintenance and Service Guide Compaq Insight Manager Features of Compaq Insight ManagementInsight Management Agents Compaq Insight Management Software ArchitectureConnectors, Switches, and LED Indicators System Board Components Compaq ProLiant ML370 System Board ComponentsScsi port Slot fan header Rear Panel Components Rear Panel ComponentsSystem Board Switches SwitchesSW2 System Configuration Switch Settings SW1 System Identification Switch SettingsSystem Configuration Switch Settings SW2 Description Condition Status LED IndicatorsFront Panel LED Indicators Front PanelRJ-45 Connector LED Indicators RJ-45 ConnectorIndicator Description Status System Board LED IndicatorsSystem Board Riser Board Riser Board LED IndicatorIndicator Condition Meaning Power not connectedPhysical and Operating Specifications System Unit System Unit SpecificationsPower Supply Specifications Redundant Power Supply Specifications Redundant Power SupplyMB Diskette Drive MB Diskette Drive SpecificationsDimm Specifications Dual Inline Memory Modules DimmApplicable disk IDE CD-ROM Drive SpecificationsLaser parameters Type 7200 rpm 10,000 rpm Physical configuration Compaq Wide Ultra2 Hot-Plug Scsi Hard Drive SpecificationsCompaq Wide Ultra2 Hot-Plug Scsi Hard Drives Integrated Dual Channel Scsi Controller Integrated Dual Channel Scsi Controller Specifications133 MB/s Index Compaq ProLiant ML370 Maintenance and Service Guide Index Compaq ProLiant ML370 Maintenance and Service Guide NMI CPU IML Compaq ProLiant ML370 Maintenance and Service Guide Post Unattended SW1 UPS Index