ProLiant ML370
Page
Contents
Diagnostics and Troubleshooting
Index
Page
About This Guide
Symbols in Text
Compaq Technician Notes
Where to Go for Additional Help
Telephone Numbers
Integrated Management Display
Illustrated Parts Catalog
Mechanical parts exploded view
Mechanical Parts Exploded View
Description
Mechanical Spare Parts List
Chassis
System components exploded view
System Components Exploded View
System Components Spare Parts
System Components Spare Parts List
Options
Miscellaneous
DC Power supply, 225-W, hot-plug redundant
AC Power supply, 225-W, hot-plug redundant
GB, 1-inch, 7200 rpm Wide Ultra2 hard drive
Removal and Replacement Procedures
Electrostatic Discharge Information
Symbols in Equipment
Powering Down the Server
Preparation Procedures
Hot-Pluggable Devices
Non-Hot-Pluggable Devices
Rack Warnings
Server Warnings and Precautions
Removing the front bezel
Front Bezel
Removing the rack front plate
Rack Front Plate
Removing the feet from the chassis
Feet
Removing the large access panel
Large Access Panel
Removing the small access panel
Small Access Panel
Removing the right side panel
Right Side Panel
Drives and Related Components
Drives and Related Components
Item Description
IDE CD-ROM Drive Cable Diagram
Cable Routing Diagrams
Scsi Cable Diagram
11. Removing the hot-plug drive cage
Hot-Plug Drive Cage
12. Removing the CD-ROM drive
IDE CD-ROM Drive
13. Removing the diskette drive
Diskette Drive
14. Removing a hard drive blank
Hard Drive Blank
15. Removing a hot-plug Scsi hard drive
Hot-Plug Scsi Hard Drive
16. Removing a removable media drive bay blank
Removable Media Drive Bay Blank
17. Removing the CPU fan
CPU Fan
18. Removing the I/O fan
Fan
19. Removing the power switch with LED and cable
Power Switch with Cable and LED Indicators
Disconnect the power switch from the system board
Riser Board Expansion Slots
Riser Board Expansion Slots
22. Removing an I/O expansion slot cover
Expansion Slot Cover
23. Removing an I/O expansion board
Expansion Board
24. Removing the riser board and brace
Riser Board and Brace
25. Removing the processor
Processor
26. Removing the Processor Power Module
Processor Power Module
Sdram Dimm Slot Locations
Memory
32Compaq ProLiant ML370 Maintenance and Service Guide
Power Supply
34Compaq ProLiant ML370 Maintenance and Service Guide
31. Removing the hot-plug Scsi drive backplane
Hot-Plug Scsi Drive Backplane
32. Removing the system board
System Board
ProLiant ML370
Compaq Integrated Smart Array Controller Upgrade Module
34. Removing the internal replacement battery
Internal Replacement Battery
Diagnostics and Troubleshooting
Diagnostic Tools
Diagnostic Tools Utility Overview
Tool What it is How to run it
Diagnostics Utility ADU later in this
Array Diagnostics
List of detected problems Integrated
Configuration Utility
Default Configuration Messages
Default Configuration
Inspect Utility
Running the Inspect Utility
Running Compaq Utilities
Utilities Access
Running the Utilities on the Compaq System Partition
Running the Utilities from Diskette
Post Error Messages
Power-On Self-Test Post
Error Code
Post Error Messages
Probable Source of Problem Recommended Action
Memory Error
Slot Mismatch Device Not updated Utility and correct Found
Address Error Assembly as indicated
Cache Switch
Power Fault On
Tag Update
Processor Bus Failed state Assembly as indicated
Keyboard Error
Error Code
Battery Running low on power Assembly as indicated
Power supply failure As possible
Power Supply
Bus cable Scsi bus cabling Configuration is not Recommended
Scsi Port n A non-fault-tolerant Scsi ID
Error detected
Restore all data afterward. If
Scsi cable None
Fixed disk drive error detected
Auto-configuration
Does not support Utility and correct DMA Mode
Drive change Indicates that logical drive Array-Physical
Failed Set Block Utility and correct Mode command
Hard drive error
Failed Identify Utility and correct Command
Does not support Utility and correct Block Mode
Firmware problem
Disabled due to Drives have been Failure during
Fixed disk drive error
Logical drive
Storage System Not
SMART-2 Controller error
Responding Scsi
Port y Check
Array ProLiant
Redundant power
Drive storage
Detected Scsi port y
Array-replacement Possible loss of data
Recovery process Recovery is in progress
Hard drive/format error
Hard disk drive circuitry error
Drive positions Run Drive Array Advanced Cannot be
Drives are attached properly
Changed-Run
Information
Aborted! Drive was failed, try using Following Scsi
Following Scsi Been recovered
Then restore your data
Interim Recovery
Array reports
Slot x drive None
Incorrect drive
Battery Depleted
Type Utility and Diagnostics Correct Drive Array
Error message
This indicates that while
Configuration Error
Array Accelerator Charge is below 75% Battery Charge Low
Temporarily disabled Utility to reconfigure
Drive Array None
Hard parity error while writing
Hard parity error while reading Enable Array Accelerator
Drives Disabled due Posted-writes memory
Press F1 to continue with
Steps for Diagnostics
Diagnostics Software
Primary Processor Test Error Codes
100-199, Primary Processor Test Error Codes
Error Code Description Recommended Action
Memory Test Error Codes
200-299, Memory Test Error Codes
400-499, Parallel Printer Test Error Codes
300-399, Keyboard Test Error Codes
Keyboard Test Error Codes
Parallel Printer Test Error Codes
Graphics Display Unit Test Error Codes
500-599, Graphics Controller Unit Test Error Codes
1100-1199, Serial Test Error Codes
600-699, Diskette Drive Test Error Codes
Diskette Drive Test Error Codes
Serial Test Error Codes
6000-6099, Compaq NIC Boards Test Error Codes
1200-1299, Modem Communications Test Error Codes
Modem Communications Test Error Codes
Compaq Network Interface Boards Test Error Codes
6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes
6500-6599, Scsi Hard Drive Test Error Codes
Scsi Hard Drive Test Error Codes
SCSI/IDE CD-ROM Drive Test Error Codes
8600-8699, Pointing Device Interface Test Error Codes
6700-6799, Scsi Tape Drive Test Error Codes
Scsi Tape Drive Test Error Codes
Pointing Device Interface Test Error Codes
Starting ADU
Array Diagnostic Utility ADU
Message Description Recommended Action
ADU Diagnostic Messages
Restore newer data otherwise, normal
ECC errors
Status Excessive
Detected in at
Battery pack Below required voltage levels
Battery pack
Is not attached Configuration
Array Configuration Utility
Disable
Configured Configured and you change drive
Replacement
Volume
Unobtainable Command problem such as drive
Features are Performance data due to fatal
Is not enabled
Monitor and performance features
Batteries at Has been disabled due to less
Previously configured drives have
Is non-Compaq By Compaq Compaq drive Supplied Identify
Controller data Array controller did not match
Status = Loose Problem
Logical Drive X This status could be issued for
May be marked Problem corrected Failed until Corrected
Status = Has failed. The logical drive is
Upgrade ADU to most recent version
Reconfigure nonvolatile RAM to reflect
ID x RIS copy Errors Mismatch Scsi Port x Drive
ID x failed Replaced Error
Soft Firmware ADU has determined that Upgrade
ID x was Though volume was fine Replaced on a Good volume
Required Has been soft upgraded by
Drive Write Enabled. The drive may be a
Diagnosis screen for an indication
Check the other error messages on
Caused by incomplete connection
Not a data loss circumstance Wrong
Multiple Ways of Viewing the Log
Integrated Management Log
Integrated Management Display
Compaq Insight Manager
Printing the Event List
Viewing the Event List
Compaq Survey Utility
Compaq IML Management Utility
Event Messages
Event List
Event Messages
Event Type Event Message Action Machine Environment
Power Subsystem
PCI Bus Error
Automatic Server Recovery-2
Event Type Event Message Action Processor
Automatic Server Recovery-2
Rapid Error Recovery
Attended Recovery
Unattended Recovery
Hardware Requirements
Features Definition
ASR-2 Features
Compaq Health Driver
Compaq Integrated Remote Console
Diagnostics and Troubleshooting
Pager Data Example Description Setting
Booting into Compaq Utilities
Message is required, delete the # symbol
1234567#
Remotely and are using only one modem
Pager setup
Dial-in status Enabled
Attempts, the modem is put in auto-answer mode
Booting into the Operating System
Option Setting
OS Restart SCU Setting for ASR-2
ASR-2 Security
ASR-2 IML Messages
ASR-2 Integrated Management Log Messages
Message Description
ASR-2 IML Messages Description
Revision History Table Example
Revision History Table
Network Interface Fault Recovery Tracking
Storage Fault Recovery Tracking
Memory Fault Recovery Tracking
Storage Automatic Reconstruction
ROMPaq Error Recovery Options
Remote Service Features
Compaq Servers Remote Management Features
Feature Description
Configuration Switches
ROMPaq Disaster Recovery
Function
66Compaq ProLiant ML370 Maintenance and Service Guide
Compaq Insight Manager
Features of Compaq Insight Management
Insight Management Agents
Compaq Insight Management Software Architecture
Connectors, Switches, and LED Indicators
System Board Components
Compaq ProLiant ML370 System Board Components
Scsi port Slot fan header
Rear Panel Components
Rear Panel Components
System Board Switches
Switches
SW2 System Configuration Switch Settings
SW1 System Identification Switch Settings
System Configuration Switch Settings SW2
Front Panel LED Indicators
LED Indicators
Front Panel
Description Condition Status
RJ-45 Connector LED Indicators
RJ-45 Connector
Indicator Description Status
System Board LED Indicators
System Board
Indicator Condition Meaning
Riser Board LED Indicator
Power not connected
Riser Board
Physical and Operating Specifications
System Unit
System Unit Specifications
Power Supply Specifications
Redundant Power Supply Specifications
Redundant Power Supply
Dimm Specifications
MB Diskette Drive Specifications
Dual Inline Memory Modules Dimm
MB Diskette Drive
Applicable disk
IDE CD-ROM Drive Specifications
Laser parameters Type
7200 rpm 10,000 rpm Physical configuration
Compaq Wide Ultra2 Hot-Plug Scsi Hard Drive Specifications
Compaq Wide Ultra2 Hot-Plug Scsi Hard Drives
Integrated Dual Channel Scsi Controller
Integrated Dual Channel Scsi Controller Specifications
133 MB/s
Index
Compaq ProLiant ML370 Maintenance and Service Guide
Index
Compaq ProLiant ML370 Maintenance and Service Guide
NMI
CPU
IML
Compaq ProLiant ML370 Maintenance and Service Guide
Post
Unattended
SW1
UPS
Index