Fax phone problems
Use the following checklist to help you define what is causing any faxing problems you might be encountering.
Are you using the phone cord supplied with the product?
This product has been tested with the supplied phone cord to meet RJ11 specifications.
Is the fax/phone line connector installed in the correct socket on the product?
It should be plugged into the product’s line socket (the socket on top with an “L” next to it). You must open the left side panel to access the socket. See “Connecting the product to a phone line” in the fax guide that came with your product for details.
Is the fax/phone line connector seated into the socket on the product?
Gently pull on the Fax/Phone line connector to make sure it is well seated into the socket.
Is the phone wall jack working properly?
Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone and can you make a phone call?
Attach a phone to the wall jack and verify that there is a dial tone and that you can make a phone call.
What type of phone line are you using?
Dedicated line: A unique fax/phone number assigned to receive or send faxes. The phone cord should be connected to the top port inside the left side panel of the product (the one that is not labeled with a telephone icon).
Shared phone line: A system where both phone calls and faxes are received or sent using the same phone number and phone line. A single standard phone line can only perform one function at a time. You cannot send a fax while talking on the phone or while connecting to the Internet using the same phone line.
PBX system: A business environment phone system. Standard home phones and the HP LaserJet 3330 use an analog phone signal. PBX systems are digital and are incompatible with standard phones and with devices such as the HP LaserJet 3330. You need to have access to a standard analog phone line in order to send and receive faxes.
Distinctive ring service: The phone company can assign two phone numbers to one physical line and assign each number a distinctive ring pattern. Make sure the product is set to respond to the correct distinctive ring pattern assigned to the fax phone number by your phone service provider. (See Changing answer ring patterns.)
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